Omnisend is a comprehensive email marketing platform that offers a wide range of features to help you grow your eCommerce brand. The platform is popular for its personalization features, tailored automation flows, and comprehensive tracking and reporting. The platform offers great value for money especially given its extensive integrations with platforms like Shopify, WooCommerce, BigCommerce, and more. Omnisend’s selection of features also includes automation tools combined with awesome customer service.
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Segment |
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Deployment | Cloud / SaaS / Web-Based |
Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
Training | Documentation |
Languages | English |
cette application est facile d'utilisation et elle est intuitive ce qui est vraiment important pour moi qui suit assez novice en informatique
RIEN DE PARTICULIER JE NE SAIS PAS TROP QUOI DIRE
l' automatisation travaille seule,cela me permet d'être un peu tranquille au niveau gestion des mails et de pouvoir consacrer mon temps à la recherche de nouvelles idées pour mon site
Ease of use and support. We migrated from another email service provider and we like the built-in automation campaigns.
We would like to see additional automatic campaigns.
Email marketing is a significant revenue channel or us and Omnisend has assisted in driving engagement, traffic and reach and revenue.
Automation of email marketing gives me the time to focus on other projects.
Add on services like SMS or Facebook services can make this costly.
Automation of retargeting potential customers is a breez. This has helped to add sales.
The level detail of the campaigns you can create. The live view is also another great feature
The price could be a little cheaper and there should be a limitation on the number of emails sent. i think it should be unlimited like mailchimp
The level detail of the campaigns you can create. The live view is also another great feature
I love the ease of use when creating email campaigns; everything from creating a template to scheduling and segmenting lists, it's all very intuitive. I have seen much more accurate reporting with the open rates and click rates for each campaign.
The overall organization of the campaigns and templates is a little more difficult to get used to if you've used other email platforms prior to using Omnisend.
Automation with new customers or interested customers has been super helpful. My favorite benefit is the resend campaign option (booster) that makes your emails go further and allows you to try again to reach the same audiences without creating more work. Essentially it makes your work go further.
I looked at another email newsletter provider and felt it was cumbersome and not easy to figure out. Coming over from Mailchimp Omnisend is perfect, and easy to use.
Customer support could be better, had some questions and used a previous email thread, the person never responded back.
Looks professional, and helps me send campaigns in a timely manner.
Compared to some other solutions on the market, Omnisend is quite straight forward and do the job perfectly.
It can be tricky to get access to some custom events
We are using Omnisend to manage all our CRM programs on all our webstores.
Automation and how easy it is to use. Live chat that has help 24/7.
Eblast are not as easy as mailchimp. I like how much easier it was to do this on shopify
The sales growth I have gotten.
All of the categories are well laid out and the basic templates they set you up with are feature rich. Plenty of options to customize and the format is easy to navigate/understand
The integration with bigcommerce is confusing and we will definitely need some help. The links are outdated and not applicable to newer themes so we are kind of left with no integration until CS can help
We had no form of newsletter automation. Now we do. I'm sure we'll find more uses but the most important was this
The ease of use for omnisend is far above others I have tried. Omnisend does a great job putting my ads in front of my subscribers.
I do not have any dislikes for this program. It is a terrific program.
Omnisend has allowed us to reduce our advertising bills without compromising sales.
Being able to collect emails and send out newsletters and coupons.
I have not tried my first campaign yet. I will let you know what went well and what didn't when I do use it. I plan on my first campaign to begin this weekend.
Marketing and customer service. I need to send valuable information weekly as well as coupons and other notifications to keep customers coming back.
Product Picker, scratch card and gift box works great! Advanced Segmentation with filters are an add-on the benefits Subscriber migration service is very easy to use. The support team is very co-operative and helpful. Custom IP address and Deliverability support The new Facebook Custom Audiences help us to leverage our business goals, targets and goals.
Some times the product picker doesn't work.
We're using Omnisend to engage the audience and retarget the existing customers with offers and new trends.
Great user interface. Easy to add subscribers and develop a great looking email.
Was a little complicated to set up. Would prefer a little more customization options.
Much better than Mailchimp.
Easy setup. It is easy to use and quite handy setup for automation. Really straightforward and user-friendly. Very powerful tool. Really easy to install.
We won't find the feature sharing link of product send through the mail.
Amazing for engaging potential buyer and might be relevant for increasing sell.
it's easy to add a product to the email marketing just by selecting products directly from the website
Fees on the app, probably more layout for the email campaign.
Easy to send email marketing to customers
We started to use Omnisend more than a year ago (Mailchimp I have used almost 4 years). As we are developing strong brand in clothing niche, we really needed to focus more on increasing sales with our existant big customer base. At Omnisend we found a wide range of templates, so I can prepare everything quite fast and be sure right person will get the message at the right time. And I liked sign up forms a lot, it helped me to get more subscribers and segment them. Now it is possible to deliver them targeted messages.
A bigger gallery for the templates to use. Even though there are enough to get start fast and quickly. We would appreciate a bigger amount of templates.
One of my problem was segmentation. Now it’s easy to split my contacts into subscribers , shoppers and buyers and to get in touch with them in right way. During short term I have noticed that their special feature Cart recovery works quite well. Previously I didn’t have possibility to reach my estore shoppers after their leave and offer them to finish purchase.
There are many functions that can be automated
It's more of a hassle to connect stores if your platform is not the one they work with
Marketing Automation is very helpful.
Good help support and it provides a way to easily segment users.
Design of email templates could be better and the search function in contacts is very clunky - sometimes you type the first name and nothing comes up, type the last name and then it appears or same, same with the email address.
Bulk email sending with ease to offer promotions or launch new products and services.
Easy marketing emails to make and send. Basic formatting can be simple. Analytics are nice and informative. SPF and DMIK support is a huge plus, as other platforms do not support DKIM>
Changes to the editor have made it harder for me to make my emails more polished in the past year or two. I would prefer to go back to how everything was in 2021.
Building emails and sending them in a way to avoid spam. Helps reach all my customers and if they do not it gives me a good report on who did not get the email.
I love the filtering feature the most when it comes to Omnisend, the ability to filter customers in very specific details comes most in handy with my company
The pricing is the only downside, although with marketing solutions they offer it's worth it.
Providing a simple UI when it comes to email marketing