Smith.ai Live Website Chat Reviews & Product Details

Staff is really responsive to our requests. Clients are impressed by the professional staff. Prices are great for the services they provide. Everything is so easy to use and set up. We've tried other answering services in the past and found the professionalism and responsiveness was lacking.

Not much to dislike. They're constantly striving to provide better service for us and our clients. We haven't encountered any problems with their services. I do wish they had an app to interact with the Smith.AI dashboard.

We use them for answering phones, completing intakes, scheduling meetings, and taking payments. The benefits have been enormous. We save 10-15 min. of staff time with every call they answer.

1. It's functional 2. The live chat receptionists are beyond excellent and don't make mistakes.

The chat widget is mobile friendly, but doesn't lend itself to starting open or opening since it takes up a lot of smart phone real estate. Very minor and Super far from being a deal killer.

Added live chat to website. Benefit is some leads really prefer live chat to phone or contact forms.

The best part of Smith.ai is the fact that our clients can reach someone 24/7 via chat or phone. This has increased our clients' satisfaction with our firm and services.

Sometimes the receptionists do not follow the instructions provided by the firm causing some communication issues.

Our front office staff has more time to complete other tasks without having to worry about the phone calls, voicemails, or chats being missed. This makes our firm more productive.

Smith.ai has finally allowed us a scalable and affordable way to stay staffed 24/7. Smith.ai has allowed us to convert a higher number of leads, and provide a much higher level of customer satisfaction. Would highly recommend to any team looking to increase response times and convert more leads.

The setup process takes a little bit of time, but it is well worth it once you are done.

We have not had any problems so far and are able to provide support for our customers 24/7. This has led to an increase in sales by over 50% from when it was first implemented and almost no frustrated customers coming in looking for an answer.

The Chat creates an instant email with the visitor's contact info so we can immediately follow up on the Lead. I like the feature to ask "HOW do you prefer to be contacted" -so the follow up on our part is most welcome by the visitor.

There is nothing that I dislike about the chat service - it replaced my original third party chat service, which came at the time my designed - at a significant cost reduction and a great value to my firm.

Easy access from any platform, with no need to log into email or call/speak with my Front Desk. Instant email that alerts me of the Lead. The Chat leads comprise a sizeable part of my converted leads.

I love that Smith will answer calls and input information directly into my intake that syncs to my CRM. I also love that they never get information from leads wrong (something my old service did often).

Nothing so far - very happy with them! Even if I ever have questions or need clarification on something they are so responsive. Great customer service!

They don’t get lead or client information incorrect when answering calls, they don’t hang up on leads and I no longer get the complaint that it sounds like i have an answering service.

Super easy setup and helpful support to get started.

At first, I wished there was an option for local staff to respond to certain prompts, but overall I think it may have helped us to not have to respond to another "ping"

I've been able to increase the number of conversions on our website.

The after-hours chat that allows us to catch leads when we're not in the office.

So far, so good. There is really nothing that we have found a problem.

Smith.ai chat allows us to capture leads from our website that previously we would have missed.

Quick response time and willingness to adjust to our needs.

Nothing comes to mind. The company is very responsive.

Missed calls were previously always an issue. Now we know that nothing is getting missed.

We really love the bot/live person combination. It allows us to provide great chats while saving money. I like to think of them as human assisted chats. Great stuff.

I'd say the only downside of Smith.Ai is at this point I think there's one style chat option on the site. It's not a big deal but sometimes I worry it gets lost on my page. Though people find it and chat with it.

We are solving the need to better serve our clients and prospective clients through the use of a 24/7 bot. Bots are the future.

The professionalism and accuracy the receptionists have.

The cost. Many of my calls are short and smith.ai charges per call. Overall the service is wonderful and the cost is competitive.

It has saved me ample time.

Friendly and reliable support with great pricing structure for small businesses.

Did not find anything to dislike. Smith.ai provides tremendous value for the price.

Capturing more email subscribers!

Extremely easy to deploy - Smith.ai provided a small code snippet to add to our page and we were live. Also, the quality of responses and client engagement is great, it is clear the client is chatting with a real person and not an automated bot.

Nothing at all. I can't think of anything negative to include here, Working with Smith has been one of the few decisions I have made since starting my practice that I haven't second-guessed or looked to see if there is something better out there.

Availability of a real person for extended hours, and it sets my mind at ease to know that a potential client isn't waiting on a response from us.

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Smith.ai I like it because it's a live chat on my website to improve customer service and engagement. With chat, my clients can easily and quickly communicate with my business in real time, which helps me provide immediate assistance and respond to their requests.

However Smith.ai live chat is a great tool, but there are some areas for improvements. I didn't like this confusion, for example, some chatbot answers are not related to the client's question.

Smith.ai Live Chat has brought great benefits to my company. It helped me communicate with my clients in real time and Smith.ai Live Chat has played an important role in increasing my business's online presence and profitability.

Smith.ai the benefit of live chat was a great solution for my business, and it helped me improve customer service and increase revenue.

Chat is not bad but chat agents can't answer some of my clients ' technical questions it would be nice to sort out this error

The benefits of this chat not only improved my customer service, but also increased sales and revenue. In addition, chat transcripts and analytics are provided Smith.ai live chat gave me valuable information about the needs of my clients

I don't miss leads who are ready to convert when on the website.

I haven't had any problems. The agents interact with the same script I use for answering phone calls.

I practice family law. People like to deal with setting up consultations while they are at work and unable to talk in the phone. This is convenient for leads.

Responsiveness and professionalism and friendliness.

There isn't anything that i dislike. I will keep using.

Getting clients interacting right away makes them feel important and cared about.

I like that the agents gather all the initial information for us.

For now, we have not had any complaints.

They filter out spam chats and use specific introduction language to weed through relevant/non-relevant chats. This is extremely helpful for us because we don't have to worry about whether or not the perspective client is someone we can actually help. Great benefit and addition to our webpage.

They are friendly, prompt, and communicative.

Nothing I can think of- it's a great service.

I don't have to take unscheduled calls or interrupt my day- it has been a huge time-saver.