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ManyChat
Automated Messaging Made Easy
4.6
(142)
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ManyChat Reviews & Product Details

ManyChat Overview
What is ManyChat?

ManyChat is a cloud-based chatbot platform that helps small businesses drive chat marketing campaigns through social media platforms and text messaging. Among its notable features, ManyChat stands out for its efficient message broadcasting, drip marketing, A/B testing, audience segmentation, and lead conversion tools. Its drag-and-drop interface also allows businesses to create custom chatbots with predefined templates and access to advanced tools that let agents prevent incoming bot messages while still communicating with key subscribers. 

Company ManyChat, Inc.
Year founded 2015
Company size 51-200 employees
Headquarters San Francisco, California, United States
Social Media
ManyChat Categories on Findstack
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Crevio
Sponsored
$29.00/month
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Ask Questions about ManyChat
What ManyChat is best for?
How does ManyChat compare to ChatBot?
What are the pros and cons of ManyChat?
ManyChat Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
ManyChat Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
ManyChat Media
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ManyChat Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: December 05, 2024
ManyChat Logo
142 ManyChat Reviews
4.6 out of 5
Small Business (50 or fewer emp.)
Apr 26, 2020
 Source
Overall Rating:
5.0
Rhys C. avatar
Rhys C.
Entrepreneur
Share
"Manychat Is the Greatest Chatbot on the Market."
What do you like best about ManyChat?

Manychat delivered on so many levels. It was Simple to set up, easy to get started, and creating my first bot was effortless. Even without having a clue how to use the platform I was able to set up a simple bot that generated me at least 100 leads in a short amount of time. Now That I have integrated the chatbot into my entire funnel system, I am able to provide support, training, and generate leads all on autopilot.

What do you dislike about ManyChat?

There wasn't anything I disliked about the platform. And I know I haven't unlocked its full potential. If anything i had some problems with the flow editor. It was crashing my computer on occasion but I am fairly certain it was because of a hardware issue because I have not had any issues since I did some repairs.

What problems is ManyChat solving and how is that benefiting you?

I am able to provide so many services on autopilot to my followers. It has allowed me to focus on many other parts of my business without having to be following up constantly with people. The fact that someone with a question can Simply message my bot and get an answer for most of their questions makes my life so much easier.

Small Business (50 or fewer emp.)
Apr 25, 2020
 Source
Overall Rating:
5.0
Bryan S. avatar
Bryan S.
General Sales Manager
Share
"Challenging but Effective"
What do you like best about ManyChat?

The Many Chat is easy to use and apply to the specific needs of a growing company. The flow of information is limitless and seemless when the time is taken to think through how the process will work and can be applied to a unique set of needs.

What do you dislike about ManyChat?

Well, truly nothing that I have come across so far has had a negative impact or effect. However, as a beginner, I find it to be time consuming but well worth the time when one takes into account the long term benefits to be gained.

What problems is ManyChat solving and how is that benefiting you?

I am a one man operation at this point on my ECommerce website. I save time and massive frustration in communicating with my customers in a timely fashion.

Mid Market (51-1000 emp.)
Apr 14, 2020
 Source
Overall Rating:
5.0
OI
Olawole I.
Founder
Share
"Best tool to manage and organise chat bots"
What do you like best about ManyChat?

It's extremely simple to fabricate a chatbot with Manychat. You can begin constructing your streams exceptionally quick and there are likewise numerous approaches to distribute and 'spread" your bot. I like the way that there's an "Essential Builder" and a "Stream Builder", making it simple for everybody to begin fabricating their bot. The help is likewise incredible, whenever I required assistance there was somebody accessible to support me!

What do you dislike about ManyChat?

You can utilize a few highlights just on a superior record which isn't perfect in the event that you need to test something if it's working before you go premium. A few highlights like "client input", which as I would like to think is standard for a chatbot, can't be utilized on a Free Account.

What problems is ManyChat solving and how is that benefiting you?

Mechanizing ambassador correspondence and making various rivalries for my customers. The primary profit by some other advertising effort apparatus is the immediate reaction from the clients and furthermore the alternative to catch up with them.

Small Business (50 or fewer emp.)
Apr 09, 2020
 Source
Overall Rating:
5.0
Keith P. avatar
Keith P.
Development
Share
"I love ManyChat!"
What do you like best about ManyChat?

It is super easy to use and gives you a lot of options.

What do you dislike about ManyChat?

Nothing really. Occasionally you have to reconnect your account to Facebook. It would be nice to get a notification when this happens.

What problems is ManyChat solving and how is that benefiting you?

We are able to connect and have conversations with clients on a platform they are already on.

Small Business (50 or fewer emp.)
Apr 08, 2020
 Source
Overall Rating:
5.0
Anna K. avatar
Anna K.
Owner
Share
"Great service to make restaurant customers more happy :)"
What do you like best about ManyChat?

this service is a realy easy to strat make your own chtabot and very qiuck answer from support.

What do you dislike about ManyChat?

Service dosnt accept payment in CZK (Czech Republic) I know we are very small country but the Czech Republic is fastest-growing ecommerce market in Europe... So it will be nice have payment in out currency CZK

What problems is ManyChat solving and how is that benefiting you?

some small task which was my own fault )

Small Business (50 or fewer emp.)
Apr 01, 2020
 Source
Overall Rating:
5.0
Mackensie L. avatar
Mackensie L.
Owner
Share
"ManyChat is the best chat marketing platform available, hands down!"
What do you like best about ManyChat?

I love the versatility of ManyChat.Having the ability to reach your customers on multiple platforms (Messenger, SMS, and email currently) and the ability to create almost any sort of logic to meet your goals... the sky is the limit.

What do you dislike about ManyChat?

For someone who is new to the platform, there may be a slight learning curve, but ManyChat has the best user interface out there that is logical and makes sense.

What problems is ManyChat solving and how is that benefiting you?

ManyChat has allowed me to create a number of different chat marketing systems for various industries and niches to be able to achieve the goals set out to be successful. Whether that is lead generation, booking appointments, sending traffic, or selling products or services, it can all be done within ManyChat.

Small Business (50 or fewer emp.)
Mar 31, 2020
 Source
Overall Rating:
5.0
Aarto S. avatar
Aarto S.
Entrepreneur
Share
"Awesome way to connect"
What do you like best about ManyChat?

Manychat is the best way to connect with people in todays world and it is so easy to use. As a Network and Affiliate marketer Marketing I using mostly ChatBot to get connected and to get more partners and clients. With Manychat I am very satisfied and can only recommend it to everyone who wants to have power in hes business .

What do you dislike about ManyChat?

Actually I can not find anything that I dislike in Manychat!

What problems is ManyChat solving and how is that benefiting you?

List building, creating different bots to connect people and helping especially small business to get more customers by creating bots for them.

Small Business (50 or fewer emp.)
Mar 31, 2020
 Source
Overall Rating:
5.0
Andrea B. avatar
Andrea B.
Imprenditore Coach
Share
"A very great Experience for my business!"
What do you like best about ManyChat?

It' incredible how reach fast all the customer

What do you dislike about ManyChat?

Hope it would be also in Italian for better program it!

What problems is ManyChat solving and how is that benefiting you?

Reach all the customer to sty update

Small Business (50 or fewer emp.)
Mar 31, 2020
 Source
Overall Rating:
5.0
SAKI H. avatar
Saki H.
Digital Marketing Specialist
Share
"its nice"
What do you like best about ManyChat?

Simple and easy to use and easy to access and navigate between pages

What do you dislike about ManyChat?

It has no mobile app.It cannot be linked to Facebook ads

What problems is ManyChat solving and how is that benefiting you?

Conversational Marketing

Small Business (50 or fewer emp.)
Mar 16, 2020
 Source
Overall Rating:
5.0
Wes B. avatar
Wes B.
Sr. Consultant
Share
"ManyChat is Changing the Way We Reach Our Customers"
What do you like best about ManyChat?

ManyChat is so versatile and comprehensive in its ability to do anything I need it to. So far no matter what problem I have in the sequence of conversations with the customer, ManyChat has a way to resolve it. I think the best aspect of ManyChat is the ability to connect to outside API's or applications and record events at any point in my flows. This alone allows for some very complicated problem solving and intelligent flow construction based on customer responses.

What do you dislike about ManyChat?

ManyChat is so robust, however, If I had to pick something here, it would be a flow auto arrange button. It would be nice if ManyChat offered an "auto-sort" function to take my flows mismatched and crossed lines and auto arrange it for me.

What problems is ManyChat solving and how is that benefiting you?

We are solving so many issues for e-commerce sellers across all marketplace channels. From product launches to driving more sales and reviews. We utilize Manychat every day and have come up with so many uses for it. Our Amazon sellers love us for it!

Small Business (50 or fewer emp.)
Mar 16, 2020
 Source
Overall Rating:
5.0
Christos S. avatar
Christos S.
Growth Driven Design Website Consultant
Share
"The Easiest Way to Make a Chatbot"
What do you like best about ManyChat?

It's very easy to build a chatbot with Manychat. You can start building your flows very fast and there are also many ways to publish and and 'spread" your bot. I like the fact that there's a "Basic Builder" and a "Flow Builder", making it easy for everyone to start building their bot. The support is also great, anytime I needed help there was someone available to help me!

What do you dislike about ManyChat?

You can use some features only on a premium account which is not ideal if you want to test something if it's working before you go premium. Some features like "user input", which in my opinion is standard for a chatbot, cannot be used on a Free Account.

What problems is ManyChat solving and how is that benefiting you?

Automating messenger communication and creating different competitions for my clients. The main benefit from any other marketing campaign tool is the direct response from the users and also the option to follow up with them.

Small Business (50 or fewer emp.)
Mar 16, 2020
 Source
Overall Rating:
5.0
Marty S. avatar
Marty S.
Owner
Share
"Amazing tool! Best way to communicate with customers"
What do you like best about ManyChat?

Ease of use for the end user and myself as a marketer and business owner. Ability to collect valuable information of my current and potential customers to build deeper relationships and communicate with them in a way that my competition is not.

What do you dislike about ManyChat?

Platform makes changes constantly, therefore it's difficult to always be aware of everything happening and to make sure I'm not breaking any rules.

What problems is ManyChat solving and how is that benefiting you?

Driving new customers into the business. Building my brand in a way that is new a cool. Ability to have one on one conversations with my customers.

Small Business (50 or fewer emp.)
Mar 14, 2020
 Source
Overall Rating:
5.0
Phil M. avatar
Phil M.
Senior Marketing Strategist
Share
"Revolutionary Product, Fantastic Team"
What do you like best about ManyChat?

The ManyChat platform has been a revolutionary asset in assisting our clients' businesses both in sales and support. Our team has been has thoroughly enjoyed developing chatbots on their platform and have done so for 50+ brands to date. The rate at which they deploy new features and capabilities into the software is staggering, and they are constantly listening to the feedback of the ManyChat community to continually improve and enhance the product even further. What more could you ask for? We're incredibly happy with the decision we made over two years ago to move forward with their platform!

What do you dislike about ManyChat?

We've encountered some specific browser-based issues that required us to switch browsers to more effectively develop our chatbot flows, but these weren't too significant. Overall, there are very few things about the platforms that we dislike and most of them haven't been too problematic for our digital agency.

What problems is ManyChat solving and how is that benefiting you?

We have helped many clients create highly-effective and engaging top-of-funnel customer acquisition experiences that have resulted in tremendous increases in sales and the overall bottom line for their businesses. In addition to the sales side, we have helped other clients automate their customer service and reduce live support needs dramatically. For others, we've created highly-personalized conversational flows that build brand trust and loyalty and at the same time capture valuable information on each new prospect entering their chat experience. And for almost all of our customers, we've been able to leverage Zapier to build in some highly effective marketing automation.

Small Business (50 or fewer emp.)
Mar 13, 2020
 Source
Overall Rating:
5.0
yvonne s. avatar
Yvonne S.
Producer "Roma Parkour" Art Video + Vr Experience
Share
"manychat rocks"
What do you like best about ManyChat?

Manychat is super user friendly coming for a non-tech or marketing background I could not have navigated the bot world without manychat fabulous interface. The platform is on top of it and listens to its community, always finding new ways to keep us updated and always looking forward to the future. The manychat community is awesome and functions like an open source net work where we help each other reach or goals!

What do you dislike about ManyChat?

At this stage personally I have not experienced any downfall yet!

What problems is ManyChat solving and how is that benefiting you?

supercharging fundraisers, being more human, engaging and educating communities, free valuable time for the team

Small Business (50 or fewer emp.)
Mar 13, 2020
 Source
Overall Rating:
5.0
Bohdan D. avatar
Bohdan D.
Customer Journey Architect, Chatbot Creator
Share
"THe awesome messenger marketing service in the universe!"
What do you like best about ManyChat?

Flow builder, speed of working, great support.

What do you dislike about ManyChat?

No Telegram integration, weak CRM, no integration with Google ads.

What problems is ManyChat solving and how is that benefiting you?

Marketing automation, lead generation, warming up leads, building relationship with users.

Small Business (50 or fewer emp.)
Mar 13, 2020
 Source
Overall Rating:
5.0
Stephen B. avatar
Stephen B.
Founder Of On Spot Automations
Share
"Manychat is a Fantastic Platform!"
What do you like best about ManyChat?

They are by far leading the way in chat marketing platforms. They have excellent capabilities, customer service, and agency support and resources. It is 100% clear how much they care about their customers. They're always looking for feedback to improve every day even when their platform is already clearly the best. Excellent integration and engagement capabilities. Many fantastic business use cases.

What do you dislike about ManyChat?

I like everything about their platform. They have made a very seamless transition with the Facebook terms of service. They adapt quickly and support their customers. They even provide free resources to help their users create better case studies for us and them. Teamwork makes the dreamwork. :)

What problems is ManyChat solving and how is that benefiting you?

- Generate revenue - Generate auto-dealer leads - Generate e-com sales - Excellent use case for business customer service and support - Great live chat tools - SMS marketing - Email marketing And many more.

Small Business (50 or fewer emp.)
Mar 13, 2020
 Source
Overall Rating:
5.0
ML
Matt L.
Founder
Share
"Awesome tool that gets better all the time"
What do you like best about ManyChat?

Awesome capability and amazing support. I've never worked with a SaaS that is so responsive to their customers needs.

What do you dislike about ManyChat?

To be honest, in the time we've used it they have made almost every feature request we've ever made.

What problems is ManyChat solving and how is that benefiting you?

Increased opt in rate and open rates

Small Business (50 or fewer emp.)
Mar 12, 2020
 Source
Overall Rating:
5.0
Richard O. avatar
Richard O.
Ceo
Share
"Chat Marketing Platform"
What do you like best about ManyChat?

What I most like is that you are the owner of your list and are not tied only to Messenger but can also contact them via email and sms

What do you dislike about ManyChat?

Not much to dislike, the team is very open and responsive. Support tickets are responded very fast and in general they are very open to community suggestions. The only thing that I think could be better is the reporting, but I understand they're working on that too

What problems is ManyChat solving and how is that benefiting you?

Manychat provides a platform that is easy to use for chat marketing but flexible enough for complex applications too.

Small Business (50 or fewer emp.)
Mar 12, 2020
 Source
Overall Rating:
5.0
Ivica P. avatar
Ivica P.
Co Owner
Share
"Perfect service for modern marketing"
What do you like best about ManyChat?

Direct communication, a lot of options for sales and perfect for small businesses. 90% automatisation of sales process. Perfect service to activate social media users, engage potential and qualify economic customers.

What do you dislike about ManyChat?

Unclear sending options "conditions" - misuse can lead to FB problems. Contacted support - didnt get clear answer about sending conditions.

What problems is ManyChat solving and how is that benefiting you?

Facebook messenger sales - 80% online sales in my region goes through inbox ... Some industries have working time 8-16 but customers are most active 19-23h, Chat bot is perfect solution to offer answers and qualify potential customers. It helps a lot to filter messages in inbox and focus only to hot leads.

Small Business (50 or fewer emp.)
Mar 12, 2020
 Source
Overall Rating:
5.0
Sushen B. avatar
Sushen B.
Consultant
Share
"I just like it"
What do you like best about ManyChat?

Manychat gives you the power to talk to thousands of people at one time. https://manychat.pxf.io/K6Nqn

What do you dislike about ManyChat?

Sometimes it cant face the data but it's ok. It take heavy traffic.

What problems is ManyChat solving and how is that benefiting you?

Contact with people in real-time.

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