Gist background blur
Gist Logo
Gist
Summarize any text instantly.
4.6
(215)
Why Findstack is free?
Findstack is free for users because vendors pay us when they receive web traffic and sales opportunities. Findstack directories list all vendors — not just those that pay us so that you can make the best-informed purchase decision possible.
Findstack offers objective and comprehensive comparisons to help you find the best software. We may earn a referral fee when you visit a vendor through our links. Learn more

Gist Reviews & Product Details

Gist Overview
What is Gist?

Gist is an all-in-one, feature-rich email marketing platform that empowers site owners to bridge the communication gap between them and their audience. The platform offers an email builder that lets users create and broadcast automated emails, upsell and cross-sell emails, consolidate multiple communication channels and provide access to live chat and chatbot widgets. The advanced cross-channel messaging features boost audience engagement and interaction and Gist’s free plan is quite comprehensive.

Company Gist
Year founded 2016
Company size 11-50 employees
Headquarters Tampa, Florida, United States
Social Media
Gist Categories on Findstack
Crevio Logo
Crevio
Sponsored
$29.00/month
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-... Learn more about Crevio
Ask Questions about Gist
What Gist is best for?
How does Gist compare to ChatBot?
What are the pros and cons of Gist?
Gist Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Gist Pros and Cons
Pros
  • Free plan is quite comprehensive
  • Supports advanced cross-channel messaging
  • Offers buildable forms and popups
Cons
  • Clunky chat history functionality
  • Limited integrations
Gist Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
Gist Media
Gist 0
Gist 1
Gist 2
Gist 3
Gist Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: December 06, 2024
Gist Logo
215 Gist Reviews
4.6 out of 5
Small Business (50 or fewer emp.)
May 19, 2021
 Source
Overall Rating:
3.5
Kwabena O. avatar
Kwabena O.
Co Founder
Share
"An Awesome Piece of Software"
What do you like best about Gist?

Forms, Emails, Messaging and Event Tracking

What do you dislike about Gist?

The live chat can be improved to be more personalized

What problems is Gist solving and how is that benefiting you?

Problems ? Nothing Yet, Benefits Yes... I have seen a high open rate of my emails, and we can track user events on the site now. And this has increased user engagement and sales

Small Business (50 or fewer emp.)
May 02, 2020
 Source
Overall Rating:
3.5
AS
Adithya S.
Co Founder
Share
"I have been their user since their first launch and I am loving it especially for their CHAT widget"
What do you like best about Gist?

Comprehensive features, great interface and support. The team is always reachable and are coming up with frequent updates.

What do you dislike about Gist?

Little concerns during their pre-launch which I think is too late to discuss now as it is nearly 3 years since I subscribed

What problems is Gist solving and how is that benefiting you?

Live conversation with our website visitors. Easiest to connect and chat from their mobile app

Small Business (50 or fewer emp.)
Feb 17, 2020
 Source
Overall Rating:
3.5
Michael K. avatar
Michael K.
Co Founder And Cto At Diine Out
Share
"Has potential to be a serious contender"
What do you like best about Gist?

Gist's Live Chat is very easy to administer from email, desktop, and mobile app, and syncs seamlessly between the 3.

What do you dislike about Gist?

Lacks the polish of mature platforms like Hubspot, but it's a minor inconvenience.

What problems is Gist solving and how is that benefiting you?

Live Chat is easy to implement on any website and syncs perfectly making it easy for me to talk to site visitors.

Small Business (50 or fewer emp.)
Dec 03, 2019
 Source
Overall Rating:
3.5
Aisha S. avatar
Aisha S.
Brand Strategist & Designer
Share
"Powerful and Confusing"
What do you like best about Gist?

Gist can easily replace a system like Active Campaign. I love that it comes with a knowledgebase, support ticket center, live view, and a ton of other stuff.

What do you dislike about Gist?

Email deliverability is iffy at best. While they have improved, some of my support emails to customers go into their spam box. They don't receive it and assume I never responded. Email templates are also lackluster, and you can't yet customize the colored bar. No shopify app to date.

What problems is Gist solving and how is that benefiting you?

Gist is a great all-in-one platform. It has easily replaced four apps/subscriptions.

Small Business (50 or fewer emp.)
Jul 23, 2019
 Source
Overall Rating:
3.5
BN
Bence N.
Cto
Share
"Easy to use and I like it. :)"
What do you like best about Gist?

I really like Gist Chat. It is modern and easy to use.

What do you dislike about Gist?

I really need Knowledge Base in Chat, but now it is not working.

What problems is Gist solving and how is that benefiting you?

All marketing platform in one.

Small Business (50 or fewer emp.)
Oct 21, 2023
 Source
Overall Rating:
1.0
DF
Donovan F.
Strategic Branding + Marketing | Integrated Marketing Department For Construction Related Industry
Share
"Great Potential, Zero Follow Through"
What do you like best about Gist?

The range of functionality and tool set of the platform has great potential. It's easy to set up and use.

What do you dislike about Gist?

There is NO customer service. It literally takes months to hear back from anyone there. We also generated more than $1200 in affiliate revenue and they have not paid out a cent of it.

What problems is Gist solving and how is that benefiting you?

It's a good centralized comms platform

Small Business (50 or fewer emp.)
Nov 30, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Gist - a powerhouse app for chat and customer relationships "
What do you like best about Gist?

I really love how easy it is to add chat to my site and other sites. The knowledge base is a major plus. They just launched drip campaigns. My customers are now engaging constantly with me and getting the info they need. I can immediately get a notification in my phone and chat with customers on a mobile app. Now with automations, merge tags, filters, etc I can always see where my customers lie. It’s fantastic!

What do you dislike about Gist?

The mobile app needs serious attention. It's pretty poor. When you get notified about a chat, you can click on the notification to open the app. Then you type your response to the customer/client … click enter to send … and it says it sends and then clears your entire response. So, you have to force quit the app, open it up and find the message you want to reply to … to be able to chat with the customer / client. That's it. There's only the option to chat or close the conversation. So, if you need to use a mobile app for chat, Gist is not your app. Beyond that, there aren’t too many downsides to this application. I wouldn’t say that developers are fairly quick at implementing new teachers and I really enjoy the use of this app. I do wish deliverability % was slightly higher, but that’s just a matter of time.

What problems is Gist solving and how is that benefiting you?

Currently have issues where customer interest drops off because there was no live chat.

Small Business (50 or fewer emp.)
Oct 27, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Affordable price for Essential Marketing Tools"
What do you like best about Gist?

8 powerful tools to increase my business. GIST is the perfect tool to handle automation: marketing, support, knowledge base, forms, bots, tracking and much more. Your perfect ally!

What do you dislike about Gist?

I do not dislike anything. GIST has a LOT of functions and it's not always so easy to understand which tool to use for a specific goal. They have many article and videos, but I would suggest to add more documentation for advanced functions and scenarios. The support team is always available and ready to help though.

What problems is Gist solving and how is that benefiting you?

I was able to automatize the marketing for my business. One platform to handle marketing and support.

Small Business (50 or fewer emp.)
Oct 20, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Feature rich CRM"
What do you like best about Gist?

Trial emails and customer support messenger with behavioral targeted emails and messages.

What do you dislike about Gist?

Occasional bugs, but they are usually fixed fast by customer support.

What problems is Gist solving and how is that benefiting you?

help desk, targeted emails, customer support

Small Business (50 or fewer emp.)
Apr 22, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Easy to get into"
What do you like best about Gist?

The connected features and automation on so many levels. It allows you to create any kind of communication strategy and implement those in a really easy way.

What do you dislike about Gist?

I'd say the most important part is to know what you want to do with your own data and communication, and in most cases, Gist is more than capable to handle it.

What problems is Gist solving and how is that benefiting you?

Streamlining contacts, communication, support, and sales in one app.

Small Business (50 or fewer emp.)
Oct 17, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Gist is an amazing product that helps you get leads and sales."
What do you like best about Gist?

Besides the chatbot, the email marketing capabilities and so much more, Gist support is one of the best features to like of Gist. They are always there and effective.

What do you dislike about Gist?

Though Gist isn't perfect, I'm yet to find something I dislike that it's support hasn't quickly addressed.

What problems is Gist solving and how is that benefiting you?

GIst has helped me reach my potential customers more efficiently. From emails, to support, to chat, it's very helpful to get the visitor to move down the funnel.

Small Business (50 or fewer emp.)
Feb 28, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Happy Gist User = Happy Customers"
What do you like best about Gist?

I have used many platforms and I found Gist to have the most reliable mobile app. Gone are the days when I had to find unhappy customers at the end of the day, due to notifications not being pushed timely to my phone. Setup is very easy for a non-techy person like me! I work more on the creative side of things but I was able to set up the app to be up & running within a few minutes. Plus, their support is amazing! Interface is nice and chat widget is customizable. It comes with a booking feature that integrates with our team calendar. Love the snippets feature & integrations with many other apps that we use is a bonus. Custom domain feature is the best!

What do you dislike about Gist?

I haven't used the "assistant" feature. This is the only part I did not really get so easily and I would probably need more time to set it up. I also requested a feature to be able to setup a contact form that will go straight to conversations/inbox. At the moment, we use a separate Contact Form on the website.

What problems is Gist solving and how is that benefiting you?

We run a healthy food & beverage startup and live chat is very important for us with customers who need immediate assistance. I could easily chat with them on the go without delays providing better customer service. Our customers are very happy! We also receive quite a lof emails and we use the team inbox which is very reliable. The ability to send email broadcasts has helped with our sales & affiliate systems... emails don't go to spam!

Small Business (50 or fewer emp.)
Feb 07, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great service!"
What do you like best about Gist?

I love the service that I receive from Gist. They are very responsive when I need help and make updates that fit my needs. They helped me transition from my previous provider, helped me set up my sales funnels and more. They go above and beyond my expectations. I don't know what I would do without the great service and care that the Gist Team provides for me. I feel like a VIP.

What do you dislike about Gist?

They made lots of improvements over the years that I absolutely love. I have not complaints.

What problems is Gist solving and how is that benefiting you?

I have the ability to talk and meet the needs of my audience. Sending communications to customers is easy. Customizing my emails was easier than I thought. I was able to transition my account without skipping a beat.

Small Business (50 or fewer emp.)
Dec 11, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great all min one solution"
What do you like best about Gist?

- One solution for most of the main tasks - Easy to start - great support

What do you dislike about Gist?

currently I like what I see a lot and there is nothing to dislike

What problems is Gist solving and how is that benefiting you?

- better support - better connection to website visitors and their questions - integrated messaging via chat, E-Mail, campaigns

Small Business (50 or fewer emp.)
Dec 06, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Gist - All in powerhouse"
What do you like best about Gist?

The Support/Sales chat feature and knowledgebase is awesome and better then I've seen on other platforms

What do you dislike about Gist?

The learningcurve is a bit steap especially with the automation in relation to mailcontacts but once you get it working, it's awesome!

What problems is Gist solving and how is that benefiting you?

Basically a lot of my customer journey issues, fast contact on my website via chat made me a lot of money already!

Mid Market (51-1000 emp.)
Dec 04, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"An Old HS User Fell In LOVE with Gist"
What do you like best about Gist?

I'm actually shocked at how similar this is to the competition but at a much much lower price. You don't understand how awesome the product is unless you come from something else that is almost identical. In this case, an exact replica with almost all of the same features but with a much lower pricing hassle is a huge win here. I wish I found this sooner. It literally does all the Marketing, Sales, Support aspects that the other service provides but at ONE price. Its incredible how similar they are too.

What do you dislike about Gist?

I wish their live chat support worked during US hours. I often have to wait until the next day to get the appropriate response or get the fixes I need; however, I'm ok with it.

What problems is Gist solving and how is that benefiting you?

Full service marketing automation platform that works extremely well.

Small Business (50 or fewer emp.)
Aug 17, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"All-in-one business solution"
What do you like best about Gist?

GIST is one of the best all-in-one business solutions for especially SAAS companies, also helping integrated and connected with each module which you were waiting for. Messenger, e-mail, collision detection, tracking, prompts, tags, automation, insights, help centre and many more features are waiting for discovery. Those are my favourites by the way. There is one more thing: has a free tier in pricing :)

What do you dislike about Gist?

I couldn't see any wrong or glitch but maybe more integration would be good for application and users.

What problems is Gist solving and how is that benefiting you?

Usually, I am using it for my web sites and welcoming guests.

Small Business (50 or fewer emp.)
Aug 01, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Miracle tool"
What do you like best about Gist?

The ease in which i can capture leads on my website, and its amazing auturesponder

What do you dislike about Gist?

I did not qualify for some of the new features they added, thats my only pickle

What problems is Gist solving and how is that benefiting you?

I can help my customers 24 hours a day even when i have shut down shop for the day.

Small Business (50 or fewer emp.)
Jul 26, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Incredible software"
What do you like best about Gist?

What I like the most IS that its simple.... It just works and helps us in or business

What do you dislike about Gist?

To be honest there IS not a thing that I fislikr. I. The contrary they just kerp getting bettwr and better

What problems is Gist solving and how is that benefiting you?

Customer support, automation Benefits IS the user friendlinesz

Small Business (50 or fewer emp.)
Jul 25, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Gist a true Omnichannel platform"
What do you like best about Gist?

Gist is not just a chat platform, they evolved over the period of time and now offers almost all necessary features. Best part is, they never stopped delighting us by adding new features.

What do you dislike about Gist?

I won't say dislike but I would prefer to have more features on mobile apps.

What problems is Gist solving and how is that benefiting you?

Primarily we taking care of chat support, knowledgebase, funnel and newsletter/broadcasting.

Posts Related to Gist
Visit website