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Salesforce Sales Cloud Logo
Salesforce Sales Cloud
4.3
(18,560)
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Salesforce Sales Cloud Reviews & Product Details

Salesforce Sales Cloud Overview
What is Salesforce Sales Cloud?

Salesforce is a customer relationship management solution that runs on the cloud, popular among medium-sized businesses and enterprises for its flexible features and tools. The platform offers seamless sales automation with a customer interaction database that can be entered automatically based on emails, calendars, and other marketing automation systems such as automated reminders that prompt users to respond to emails. Salesforce is also available on both Android and iOS devices.

Company Salesforce
Year founded 1999
Company size 10,001+ employees
Headquarters San Francisco, California
Social Media
Salesforce Sales Cloud Categories on Findstack
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Ask Questions about Salesforce Sales Cloud
What Salesforce Sales Cloud is best for?
How does Salesforce Sales Cloud compare to Act!?
What are the pros and cons of Salesforce Sales Cloud?
Salesforce Sales Cloud Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Salesforce Sales Cloud Pros and Cons
Pros
  • 24/7 customer support from a dedicated service team
  • Lots of automation and personalization features
  • Cloud-hosted system for faster performance
  • Open API with tons of integrations available
  • Comprehensive sales, service, and marketing
Cons
  • Not suitable for on-premises deployment
  • No live-chat support
  • Can be complex for some
Salesforce Sales Cloud Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: December 18, 2024
Salesforce Sales Cloud Logo
18,560 Salesforce Sales Cloud Reviews
4.3 out of 5
Mid Market (51-1000 emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
LL
Leire L.
Founder
Share
"Efficiency made real"
What do you like best about Salesforce Sales Cloud?

Opportunity management; interface (friendly)

What do you dislike about Salesforce Sales Cloud?

Nothing. But if I have to mention Something, the territory organization and data sharing

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Pipeline management and tracking Data Dashboard gneeation for manahenent

Enterprise (> 1000 emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
Prashant B. avatar
Prashant B.
Salesforce Solution Architect
Share
"Top of the world"
What do you like best about Salesforce Sales Cloud?

Savior for our users and leadership team. We can't sustain without it.

What do you dislike about Salesforce Sales Cloud?

Nothing I can think of. Salesforce offers the best for the way we are operating

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Collaboration, transaction management, statistics, analytics

Mid Market (51-1000 emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
MY
Mayte Y.
Founder
Share
"endless possibilities"
What do you like best about Salesforce Sales Cloud?

The possibilities for configuring the product to meet your business needs are endless.

What do you dislike about Salesforce Sales Cloud?

Granting users access to specific actions so that a flow can run correctly in the background. System-context access should be available for record-triggered flow.

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Handling large amounts of sales data and utilizing it in a meaningfun way.

Enterprise (> 1000 emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
YC
Yohely C.
Founder
Share
"Sales are more easer"
What do you like best about Salesforce Sales Cloud?

Employee empowerment. Ease to use. Happy to use it.

What do you dislike about Salesforce Sales Cloud?

Salesforce Sales Cloud is fantastic.excellent application

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Having a Guided Sales journey is the better for agents.

Enterprise (> 1000 emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
AG
Ankit G.
Founder
Share
"Sales enabler"
What do you like best about Salesforce Sales Cloud?

Industry standard CRM software with very intuitive UI and support for business processes. Flexibility to customize and adapt to company specific needs. Adding to that power of AI is going to make the tool much better.

What do you dislike about Salesforce Sales Cloud?

Reporting has come a long way, can do more with reporting capabilities.

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Run complete sales operations from leads to orders. Quoting, activity tracking, sales campaigns, order history, pipeline management, forecasting for both sales and manufacturing.

Enterprise (> 1000 emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
JC
Jaya C.
Founder
Share
"Sales process made easy"
What do you like best about Salesforce Sales Cloud?

Automated Processes and Sales console in Sales cloud

What do you dislike about Salesforce Sales Cloud?

Loading of records takes more time in lightning

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

We are able to ease the Sales process for sales users

Mid Market (51-1000 emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
MK
Michael K.
Founder
Share
"Great sales product"
What do you like best about Salesforce Sales Cloud?

It's a great product that helps transform our sales organization

What do you dislike about Salesforce Sales Cloud?

Sometimes confusing to find a path to unlock revenue

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Customer engagement

Enterprise (> 1000 emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
TG
Thomas G.
Founder
Share
"Sales Cloud is an amazing product"
What do you like best about Salesforce Sales Cloud?

The ability to collaborate easily between sales reaps and work lead all in a single pain view of the customer.

What do you dislike about Salesforce Sales Cloud?

Nothing. It's ans awesome tool and we will continue to use it to improve our sales pipeline.

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

It's helped us get out of spreadsheets and email.

Enterprise (> 1000 emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
Prabhagaran A. avatar
Prabhagaran A.
It Manager Quality Systems Engineer
Share
"Sales cloud Review"
What do you like best about Salesforce Sales Cloud?

Salesforce Sales Cloud can be expensive, especially for small businesses. Licensing, implementation, and ongoing customization costs can add up quickly

What do you dislike about Salesforce Sales Cloud?

Overwhelming Features: Some users may find the platform's extensive feature

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Its extensive features and options can make it complex to set up and use, requiring dedicated training for users.

Mid Market (51-1000 emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
TL
Tammy L.
Sr Director Solutions Engineering
Share
"VP Solutions Engineering"
What do you like best about Salesforce Sales Cloud?

Tracking opptys and insights to increase revenue.

What do you dislike about Salesforce Sales Cloud?

Cost of licenses for casual users who don't need access.

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Tracking opptys and knowledge of accounts.

Mid Market (51-1000 emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
Wyatt B. avatar
Wyatt B.
Revenue Enablement Manager
Share
"Hands down the best solution to help streamline your Salesforce process"
What do you like best about Salesforce Sales Cloud?

The solution has helped us streamline our sales process in a way that is very intuitive and easy to adopt from an onboarding perspective. We have been using the solution for almost 9 years.

What do you dislike about Salesforce Sales Cloud?

I wish there was an easier way to help navigate our sellers through process change. The enablement ont hat front has also been a hurdle, I know with the launch of co pilot, this will drastically help but is an extra cost which is unfortunate.

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Keeping our team aligned on our process in a way that is easy to adopt. I am looking forward to see how the AI enhancement will help us be more productive and efficient.

Small Business (50 or fewer emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
MM
Michelle M.
Director Of Marketing
Share
"I’ve used Sales Cloud for years"
What do you like best about Salesforce Sales Cloud?

Being able to have a single view of your prospects and customize, your list and views is invaluable. The key is to make sure that all the users are using it.

What do you dislike about Salesforce Sales Cloud?

Nothing really. Probably the biggest issue is making sure that you have someone who can be in charge of customizing views and being the admin in charge. you need to be able to have someone who is constantly in charge of looking at the system and making sure that it's working right.

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Salesforce is the premier provider for organizing your data. Making sure that the sales team has a great view of the system is a must. They need to be able to see everything and clear view formats in order to be as efficient as possible.

Mid Market (51-1000 emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
SM
Shikhar M.
Founder
Share
"Sales Cloud Review"
What do you like best about Salesforce Sales Cloud?

Forecast capability Sales Cycle Salesforce quotas

What do you dislike about Salesforce Sales Cloud?

Nothing as such everything seems to be good.

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

The complete sales cycle has been implemented

Mid Market (51-1000 emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
PH
Paula H.
Founder
Share
"Sales Cloud - work as a team sales as a team"
What do you like best about Salesforce Sales Cloud?

Easy to track sales performance, view customers and purchasing histories, forecast.

What do you dislike about Salesforce Sales Cloud?

Some limitation with off line capabilities

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

My clients mainly use it to track sales, forecasting, opportunity management, etc

Mid Market (51-1000 emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
BK
Becca K.
Founder
Share
"Sales cloud review"
What do you like best about Salesforce Sales Cloud?

This helps keep our org clean and leads cases reports all in one dashboard

What do you dislike about Salesforce Sales Cloud?

There's nothing I dislike about the sales cloud

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Keeping everything together and organizes and all in one place for easy viewing

Enterprise (> 1000 emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
KD
Kelsey D.
Event Manager
Share
"Salesforce Sales cloud"
What do you like best about Salesforce Sales Cloud?

It's streamlined our work and made our cross functional teams 20% more efficient and we continue to add and build onto it. It's Ana amazing product.

What do you dislike about Salesforce Sales Cloud?

Better mobile capability and access to apps like tableau and fast load times and off line capabilities Other than that I love it.

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Our sales teams can see their inventory account and contacts and sales and get 360 views of their data and work

Small Business (50 or fewer emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
DM
Davide M.
Founder
Share
"Sales Cloud: the best in product sales management"
What do you like best about Salesforce Sales Cloud?

It provides a good customer experience overall by keeping track of every interaction the sales reps and teams have with the customers.

What do you dislike about Salesforce Sales Cloud?

Some operations can be performed only for standard objects and not for custom ones.

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

It has many standard and out-of-the-box features useful in developing and monitoring a sales process.

Small Business (50 or fewer emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
NK
Nicole K.
Vp Of Sales
Share
"Sales Cloud Review"
What do you like best about Salesforce Sales Cloud?

The ability to track and manage pipeline and forecast effectively

What do you dislike about Salesforce Sales Cloud?

Need an easier way to log calls and tasks

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Tracking and managing opptys

Small Business (50 or fewer emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
AS
Anita S.
Founder
Share
"Sales Cloud makes my work so much more efficient."
What do you like best about Salesforce Sales Cloud?

I like that it's tre one source of truth for my team. We are able to collaborate and find the most up to date information quickly and accurately.

What do you dislike about Salesforce Sales Cloud?

There's nothing I dislike about it, it does what I need.

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

It's the one source of truth for everything I need to know about my job. No more floating spreadsheets that are outdated.

Enterprise (> 1000 emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
SC
Sabyasachi C.
Founder
Share
"Sales Cloud Review"
What do you like best about Salesforce Sales Cloud?

Account and Contact Management in the sales force in extremely powerful

What do you dislike about Salesforce Sales Cloud?

Sales account validation is missing from the firms which makes user experience little unpleasant

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Master data management and making seamless integration to quoting

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