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Podium Logo
Podium
4.6
(1,534)
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Podium Reviews & Product Details

Podium Overview
What is Podium?

Podium is an all-in-one marketing and communication tool specifically built for local businesses that want to grow their business, connect with modern customers, and simplify operations. Podium's all-in-one inbox consolidates reputation management, website chat, marketing campaigns, and mobile payments into a single inbox that helps streamline outreach and campaigns efficiently.

Company Podium Corporation, Inc.
Year founded 2014
Company size 501-1000 employees
Headquarters Lehi, Utah, United States
Social Media
Podium Categories on Findstack
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What are the pros and cons of Podium?
Podium Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Podium Features
API Access
Analytics and Insights
Automated Alerts
Brand Mention Monitoring
Competitor Analysis
Customer Feedback Management
Customizable Reports
Dashboard
Email Notifications
Mobile App
Multi-Channel Feedback
Multi-location Management
Negative Feedback Management
Reputation Protection
Reputation Scorecard
Review Aggregation
Review Filtering
Review Generation
Review Monitoring
Review Response
SEO Management
Scheduled Reporting
Sentiment Analysis
Sentiment Tracking
Social Media Integration
Survey Management
Third-party Integrations
Ticketing System
User Management
Workflow Automation
Podium Media
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Podium Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: January 19, 2025
Podium Logo
1,534 Podium Reviews
4.6 out of 5
Small Business (50 or fewer emp.)
Oct 12, 2023
 Source
Overall Rating:
5.0
SB
Stephanie B.
Founder
Share
"Podium is a game changer!"
What do you like best about Podium?

Podium allows us to send and recieve texts to our customers and our construction managers, which helps us manage our jobs much more efficiently.

What do you dislike about Podium?

Hopefull someday they will incorporate group texting in Podium.

What problems is Podium solving and how is that benefiting you?

We were not getting many reviews because our technicians wouldn't ask customers. I've been sending them automatically since August 2023 and we have more than doubled the amount of reviews we had.

Small Business (50 or fewer emp.)
Oct 11, 2023
 Source
Overall Rating:
5.0
KC
Krystal C.
Founder
Share
"Great Review Platform"
What do you like best about Podium?

Seemless platform to text customers and for customers to leave Google Reviews.

What do you dislike about Podium?

Nothing to say in terms of dislike. I like it

What problems is Podium solving and how is that benefiting you?

Filling the gap between consumer and business in terms of earning more reviews on social platforms.

Small Business (50 or fewer emp.)
Oct 11, 2023
 Source
Overall Rating:
5.0
CM
Connie M.
Founder
Share
"Working with podium is great they request reviews allow me to send text and even have phone service"
What do you like best about Podium?

Always there to help at a great reasonable price

What do you dislike about Podium?

Have not had bad experiences would like a check in call ever 3 months.

What problems is Podium solving and how is that benefiting you?

Reviews

Small Business (50 or fewer emp.)
Oct 11, 2023
 Source
Overall Rating:
5.0
JQ
Jason Q.
Founder
Share
"Great company to partner with!"
What do you like best about Podium?

Increase in reviews for our company have been a real asset.

What do you dislike about Podium?

Cost of Podium is the only dislike we have.

What problems is Podium solving and how is that benefiting you?

Poduim helps with everything from our phone systems to online reviews and our marketing.

Mid Market (51-1000 emp.)
Oct 11, 2023
 Source
Overall Rating:
5.0
JL
Jason L.
Founder
Share
"Brings all your business communications to one app"
What do you like best about Podium?

It allows multiple people in our company to respond quickly to our customers demands.

What do you dislike about Podium?

There isn't anything that I dislike about Podium.

What problems is Podium solving and how is that benefiting you?

Podium solved our inability to get consistent reviews for our company.

Small Business (50 or fewer emp.)
Oct 10, 2023
 Source
Overall Rating:
5.0
KK
Kassie K.
Founder
Share
"Thanks for all of the reviews!"
What do you like best about Podium?

Since we started using Podium, we have almost doubled our Google reviews. We use it for every customer, and it has increased our review rate and our reputation on Google.

What do you dislike about Podium?

I don't believe I have any complaints about Podium.

What problems is Podium solving and how is that benefiting you?

I spend less time on the phone, a text message is faster. It also speeds up customer wait times and brings all of our inboxes together.

Small Business (50 or fewer emp.)
Oct 10, 2023
 Source
Overall Rating:
5.0
MW
Martha W.
Founder
Share
"Podium has brought our business into the future!"
What do you like best about Podium?

What I like best about Podium is the ability to connect with our customer via text. I love the generated text which makes responding to customers a lot faster.

What do you dislike about Podium?

The only thing I dislike about Podium is that they don't integrate on ServiceTitan and you have to go to either the Podium website or Podium app on your phone.

What problems is Podium solving and how is that benefiting you?

Alot of our new customers do not like to make a phone call to generate business and they would much prefer to text. So having Podium has made that possible.

Small Business (50 or fewer emp.)
Oct 10, 2023
 Source
Overall Rating:
5.0
HT
Holli T.
Founder
Share
"Podium - Great Program"
What do you like best about Podium?

Podium is very easy to use I like the email updates Very easy to respond to my customers

What do you dislike about Podium?

NA - I have not found anything I do not like about Podium

What problems is Podium solving and how is that benefiting you?

Podium allows me to keep up on the my customer communications

Mid Market (51-1000 emp.)
Oct 10, 2023
 Source
Overall Rating:
5.0
JN
Jake N.
Founder
Share
"Its a great product"
What do you like best about Podium?

Its easy to use and effective. Great software.

What do you dislike about Podium?

Needs to focus on the primary product and not get hung up on the next best thing

What problems is Podium solving and how is that benefiting you?

It helps gather reviews.

Small Business (50 or fewer emp.)
Oct 10, 2023
 Source
Overall Rating:
5.0
Bryan C. avatar
Bryan C.
Sales Manager
Share
"Our reviews have doubled"
What do you like best about Podium?

Ease of use. Implementation was super easy.

What do you dislike about Podium?

I don't really have any complaints. Everything has been smooth.

What problems is Podium solving and how is that benefiting you?

We had a small number of reviews and podium has fixed that for us

Mid Market (51-1000 emp.)
Oct 10, 2023
 Source
Overall Rating:
5.0
SJ
Stacy J.
Controller
Share
"Love the ease of use!"
What do you like best about Podium?

Our customers can give us feedback easily via links, we can text email and communicate to increase visibility online better than ever! WE can commnicate via text to customers for business easily!

What do you dislike about Podium?

Cannot link with yelp, or some other online platforms

What problems is Podium solving and how is that benefiting you?

Customer feedback and problem-solving are the best! Texting the customer is easy and they can text us for appointments so our efficiency is up too!

Small Business (50 or fewer emp.)
Oct 10, 2023
 Source
Overall Rating:
5.0
HW
Hillary W.
Founder
Share
"Quick and Easy"
What do you like best about Podium?

They send an email automatically to my customers so I dont have to worry about chasing reviews.

What do you dislike about Podium?

They email the same customer multiple times

What problems is Podium solving and how is that benefiting you?

I dont have to chase reviews anymore, the customer gets it automatically.

Mid Market (51-1000 emp.)
Oct 10, 2023
 Source
Overall Rating:
5.0
DM
David M.
Founder
Share
"Hassel Free"
What do you like best about Podium?

Having used Podium for a small (20 employees) and larger company (400+ employees) I can say it is best service for review management in my experience. Not only that, but being able to use Podium as our web chat service and another avenue for client communication (individual or mass texting) has been a huge benifit. It's easy to roll out to the team, there is always someone from Podium availble to help and it's easy to understand.

What do you dislike about Podium?

If there was one thing I would change it would be a direct integreation into our dispatch software, but that would only be out of convience to only have one screen open at a time.

What problems is Podium solving and how is that benefiting you?

We no longer need to have seperate services for review management, web chats and mass marketing.

Small Business (50 or fewer emp.)
Oct 10, 2023
 Source
Overall Rating:
5.0
SM
Scott M.
General Manager
Share
"Great Partnership for Your Business"
What do you like best about Podium?

The integration not only with our dispatch/invoicing software (through an API) but also the ability to communicate with customer in real time, using our landline as the to/from texting.

What do you dislike about Podium?

Some limitation on frequency of requests and restrictions to user viewability without making open changes to all users.

What problems is Podium solving and how is that benefiting you?

Podium has helped us to communicate more quickly and effectively with any of our customers. People are not as likely to respond to a phone call but at certain times, but a text is quick, easy, and effective. It allows the customer and the user to communicate when it's convenient for everyone.

Small Business (50 or fewer emp.)
Oct 10, 2023
 Source
Overall Rating:
5.0
LI
Lisa I.
Founder
Share
"Podium has helped us generate more reviews in 3 months than we did in the previous year."
What do you like best about Podium?

We are very pleased with the number of reviews podium has helped us generate. We also are happy with thereminder feature that is sent to our customers the day before their appointment, it has helped reduce forgotten appointments significantly.

What do you dislike about Podium?

I haven't come across any yet, we are very plesed with the platform

What problems is Podium solving and how is that benefiting you?

Often times our customers would forget their appointments the reminder feature has helped lessen that

Mid Market (51-1000 emp.)
Oct 10, 2023
 Source
Overall Rating:
5.0
SH
Sydney H.
Founder
Share
"Best marketing platform ever!!!"
What do you like best about Podium?

Podium makes answering questions from clients super convenient and easy to use! We love the webchat feature and have gotten many new clients from it. Our customer support team is quick to respond and resolve any issue we come across (which aren't many). The onboarding team makes implemantion to new locations quick and easy. It also very simple to integrate our client list and marketing contact lists into the system. We use Podium all day, every day - even on weekends and after hours!

What do you dislike about Podium?

There are occassional glitches with sending bulk messages but other than that Podium is a seamless, easy to use platform that has increased revenue across all 9 locations we have incorporated this into.

What problems is Podium solving and how is that benefiting you?

Podium has helped decrease our number of no showed appointments because clients are able to respond to our appointment reminders if they need to reschedule. It is also making it more convenient for clients to reach out during times when they aren't able to call the office.

Small Business (50 or fewer emp.)
Oct 10, 2023
 Source
Overall Rating:
5.0
NM
Nadine M.
Founder
Share
"One Platform for everything"
What do you like best about Podium?

I like being able to connect with current and potenial customers through texting. I also like that multiple people in the office or in the field, can be logged in at the same time and everyone can see the texts. I can easily view and respond to reviews. I use Podium daily and can use it from the office or from home.

What do you dislike about Podium?

I really have no reason to use Podium for contact database or to collect payment from customers

What problems is Podium solving and how is that benefiting you?

Podium has been able to connect us with customers and potential customers easily through text. Also cut down on spam phone calls.

Small Business (50 or fewer emp.)
Oct 10, 2023
 Source
Overall Rating:
5.0
CS
Colleen S.
Founder
Share
"Manager"
What do you like best about Podium?

It is very easy to opperate. It allows communication with customers when they are busy. It also allows me to multi-task while communicating back with customers.

What do you dislike about Podium?

There is nothing that I dislike about Podium.

What problems is Podium solving and how is that benefiting you?

It has allowed me to communicate with customers while they are on the go. Especially when clients are in meetings and are able to communicate verbally.

Mid Market (51-1000 emp.)
Oct 10, 2023
 Source
Overall Rating:
5.0
KS
Katie S.
Founder
Share
"Best Communication Tool for Customers & Team"
What do you like best about Podium?

I love Podium. I' ve been using this software since 2017 and it has never disappointed. It's a useful tool for communicating with customers and mostly for getting more reviews. Team members find it very easy to use and navigate. Overall the program is one of the best I've found.

What do you dislike about Podium?

It is clunky if you have multiple Google Business Profiles that you are managing.

What problems is Podium solving and how is that benefiting you?

Podium helps us to get reviews!

Small Business (50 or fewer emp.)
Oct 10, 2023
 Source
Overall Rating:
5.0
BA
Bill A.
Founder
Share
"Excellent Texting Application"
What do you like best about Podium?

The ability to have conversational style text with our customer including pictures

What do you dislike about Podium?

The way the app refreshes isn't always convenient. It sends messages to the general folder and I can't always see them unless I click out of the message I am on. I will sometimes use my phone even when I am at my desktop because it updates with messages faster than the desktop app

What problems is Podium solving and how is that benefiting you?

I had a problem with my previous service being able to send critical pictures to and from our customer base. Podium solved that problem immediately and has made our business more efficient and more profitable while also making it easier for our customer. It has been a critical communication medium for our business