tawk.to Reviews & Product Details

It simple give notification when someone visit our website and provide all information like where user location and which page is now landing.

some time It's mobile app stuck due to some problem and not responding in agent device.

Using tawk.to, now tracking my website visitor and provide them online support is much easier.

Available on both our phone and desktop, it alerts us when we've got a lead that is checking out our site. One of the cool things about it is the realtime monitoring and how I can read what they are typing even before they send it.

Occasionally I won't get alerts until after the user has signed off.

It allows me to keep in touch with my users and answer any questions they may have before they have to commit to filling out a contact form.

Although there are premium add-ons available, the free product is a fully usable service. Multiple agents, and even multiple sites can be configured without incurring any costs. There are additional features that I played with, but are not actively using such as the built-in ticket system and offline messaging.

There's really nothing I dislike about it so far. I could complain about having to pay for premium add-ons such as the ability to remove branding, but in reality, I'm more amazed at all it comes with at the free price level and think the premiums are worth it for larger companies who need to offer more customization.

Being able to offer instant support without a customer needing to pick up the phone has been great. Even showing the live chat available icon has been enough to sway some customer sales because they know it's easy to reach someone without making a phone call or waiting for an email response.

Branding is not obnoxious or in your face. Can easily work around it.

I dislike the add-ons they are moving towards along with the ecommerce focus.

Quick chatting with customers on our website.

I like how you can create specific introductions to specific groups of people. I am a huge fan of how their chat set up is. It is very easy to take multiple chats and if I wanted to I could do it on the go with their mobile app.

In the past you were able to send exe files but for security reasons that has been removed. I really liked being able to send those files, it removed a step of getting my files to the customer.

We are able to reach out to our customers and potential customers on our website. We provide support to those who would otherwise communicate through email.

We could integrated it in no time to our site. Our developers just needed to copy-paste its code to our webstie's source code. After that we could customize it to our look - it was easy, we done it on tawk.to's platform. After that my colleague also signed up to the platform, and was able to work quickly. What's the best, that we can see real-time statistics and data about of our customers e.g. where they are going in our site, what they are seeing while talking to us, and what they are writing before sending it to us. Oh, and its completely free.

It would be better if I can include a longer message when I'm currently not available for chat.

It makes easier customers to connect us. It helps conversion, and strengthen our brand as visitors are feeling that they can interact with us more easily.

The best about tawk.to is totally free. We can do live chats with clients imeediately after he made an enquiry with our website. tawk.to Virtual assistant support guides clients at maximum level, captures all the clients requirements, and then connecting with the chat agents.

It is not fair to comment any negatives on the services which benefitting many corportaes at zero cost. Little improvisation requires on User interface for better function.

With the help of tawk.to we can able to understand the customers requirement, tawk.to provides a platform for the clients to express their want easily with the system. Live agents communication with the clients are recorded and pinned in the CRM for future refernce.

One of the easy to integrate applications/software that I have seen and it allows a lot of customization plans which can help in making your website user friendly where there would be many users who might come and not understand what they want but with their AI one can understand the whole journey and can be guided to the specific screen, page or any of the other places. It also has one of the market place where you can connect with other services and their chat bot

Its costing and other services are chargeable where you cant do any activity without paying also the customer support charges are very high where its per hour is very very high. The alertness needs to be there cause it logs our after a while when there are no queries running. The dashboard seems a bit complicated

we have a website but it didnt had any journey mapped or an AI chatbot to understand user queries, but after its implementation we can not understand user queries and can form respectively answers or guide users to the specific journey

The grand mix it gives to you as a web master is unique. It's free and cloud-hosted, customizable without so much of limitations.

Customizing the widget implementation is a bit tricky to match with the websites theme.

Competing with Freshchat and zendesk (zopim previously), Tawk.to is providing almost typically the same feature set they provide. Having a live chat implemented at no cost.

Tawk.to is free and easy to set-up, the dashboard is user-friendly;

If a client disconnects to chat, there's no way to contact them again.

chat support to clients going to our website.

Notification is the best in tawk and tracking is also great as we can see the customer location

There is no chatbot feature available in tawk

Customer support at the correct time.

Tawk.to is very good software itself, the ability to have a live chat and help center all in one site is very appealing and the knowledge center function is very easy to use. I especially love the ability to create tickets or have users create tickets themselves. It really streamlines our help center process. The ability to interact with users that are currently on the site is nice to have as well.

The ability to use custom domains for $18 a month is a pretty steep price just for the ability to remove branding from a knowledge center. I believe $5 or maybe even $8.99 a month to link a domain should be a thing. I wish the live chat would tell us if they are using a VPN or Proxy, that would be a useful feature to have. Overall great software but there is more that could be present.

I haven't faced any issues, the UI is a little confusing for first-time users but it is really quick to learn. Tawk.to has increased our productivity and performance by allowing us to limit the number of emails we get from users and being able to help them in real-time without a phone call. I also see that you can hire live chat reps which is a nice benefit as well.

tawk.to is the best solution for chatting on your website totally free! Of course, there are additional packages that can be purchased separately and that add functionality to the basic chat. For example, you can hire a person for 1 $ / hour to answer chat requests for you, or you can delete the tawk.to brand. I consider it excellent especially for nonprofits who may not be able to afford to spend a lot of money in a year for a paid service.

However, this service has a lack, it does not have a service that allows the configuration of a chatbot. Especially in recent times, chatbots are depopulating and the lack is being felt. Obviously, however, it is not an essential service, and therefore we can do without it, but if we need it, we must necessarily look for some alternative service.

tawk.to allowed me to implement the chat service without spending a penny, but add an improvement to my site! You don't necessarily have to be a programmer, in a few simple steps you can configure everything you really need.

1) It is a free source chat tool that young startups could use. 2) Easy integration with your application, where you do not have to contact their support 3) Easy guide provided for the integration 4) Easy to customize as per your requirement (Includes color matching as per your application, out messages, setting work timings)

1) Reports section is minimal and does not provide all you need to monitor. 2) Customizing the report is difficult as it has predefined reports; however, for analysis as a manager, we would like to deep dive into reports, and it is not possible.

1) After tawk.to integration to our tool we are able to do live chats with the customers and solve their issues. 2) After the chat, if the issue is not unresolved, we have an option to convert the chat to ticket and follow up with different departments within tawk.to and get back to customers.

Tawk.to was easy to implement into our client's WordPress website. We were able to test it out in the cloud, then finally go live on our site after the client approved the functions. It was also pretty easy to onboard the staff handling the incoming chats; Tawkto's simple interface made it easy for them to see the new conversations, and we were able to create a quick action that pushed the notification of a new chat to certain key players.

There are some slight hiccups with "ending" a conversation, as it isn't intuitive in the UI. Our CS reps tend to "Ban" an incoming chat person rather than closing the chat. The bright red "ban" button is more noticeable than the "close" button, so CS reps initially click that before ending the conversation. Also, we had some slight issues with getting the page positioning correct, as it tended to take up a little too much space, but some custom CSS in the applet and on-site helped the two jive together better.

The product being sold is complicated, and many of the target customers need help from a sales staffer to complete the order. The chat allows site visitors to ask questions about the product. If through the course of the chat, it becomes apparent the user can't complete an order or quote request through the website, our CS staffers can push the customer to a Sales staffer to complete the order.

Tawk.to allows me to communicate with potential clients, answer questions and move the conversation along to help make a buying decision. They have a lot of features to customize the look and functionality as well.

it does take some time to set up and you need to test the autoresponse and welcome messages o see what gets the best response rate. i also don't like how UI cant cuistomie the conversation base don the page they are visiting to make it more personal/specific to their journey on the site.

adding an extra touchpoint and removing barriers to initiate a conversation with a potential lead. i had people coming to the site and bouncing because they couldn't find what they were looking for. just yesterday I missed a call to the office, the user went to the website, initiate s chat, and we discussed her issue, moved the conversation to phone and booked the client in who became a paying client. so I would say try it. you really have nothing to lose if you are currently not using anything.

Its totally free, you can get touch with your potential customer or your visitors and chat with them in live situation, the new message alerting is what i love the must you don't gonna miss any chat they warn you and give you a lot of features, i love the analytics you can see with who you are chatting and his email , his ip adress .

For now i'm happy with the service , i have nothing to complain about.

helps to manage my clients technical problems, spam filters and it is easy to follow.

Out of the box Analytics are available like page visits, active sessions, etc. Very easy to integrate with your website, only takes a few lines of code Nearly all the features are free to use Ability to manage multiple chat agents Mobile app to even respond to your customers on the go They even provide webhooks & triggers to integrate with chat Managing multiple chats is also very easy Various kind of customization availble for chat windows itself

No ability to transfer chats to other agents in the organization The mobile app has very limited features & doesn't have an admin option Very limited add-ons are available to integrate No way to segregated chats based on user i.e. no way to manage user properly The settings are all over the place, it should be simpler

We had earlier integrated the chat solution on our 2 main websites so that customers can directly get in touch with us. The ease of integrating the chat solution was painless and really very simple, it only took a few minutes of coding on the frontend. tawk.to simplify our customer interaction way too much without worrying about the cost & other headaches that come with it.

I can track the user on my website is something the best, it gives me a chance to create my pitch accordingly.

It gives very less customization on design. I was hoping some custom colored button in its free version.

I can quickly assist my leads directly from my phone and it helps me to resolve the queries. Faster conversation is a benefit for me.

Ticket Conversion as well as mail tracking. It is trouble-free to maintain the lead management.

Geolocation tracking is not that exact. Because of this, sometimes it is troublesome to evaluate the contact person's location. Though the IP address gives the idea but in the case of VPN, it fails.

In the Tawk.to live chat, it is easier to attend the customer from anywhere. So, you can converse with the same person over chat and can continue with same over your desktop.