CloudTalk Reviews & Product Details

Pretty smooth operation. A little tough to understand at first. But overall pretty simple to use.

The onboarding process was frustrating. If I knew I had to jump through so many hoops, I would have reconsidered signing up.

Power dialing. Especially with simplicity

We liked quality of calls, we also liked the price. Price is pretty good.

We don't like text messages service, originally it didn't work at all then it was working but sending of pictures wasn't supported. We also don't like that Cloudtalk don't have possibility to leave voice message, it's very important thing for business call . Business owner is losing some money because of that. In general software was working pretty bad. There is no synchronization it means that if last time you opened cloudtalk app on the phone you won't see incoming call on other device. Some time you press "Answer" button on the mobile app but it didn't work. Also you can only send text messages to your contact list. And you can't add any number to contact list from mobile app. You can only do that from desktop version. From the other side you can only send text messages from the mobile app, you can't do that from desktop version. That's very weird. So my conclusion that now cloudtalk app is very raw.

We're using CloudTalk to receive calls from our clients. Didn't find any benefits yet

just click on the number on the screen and it starts dialing

it has got problems with the format sometimes

dialing manualy and getting the no, wrong ;-)

I like that the software is very user friendly and easy to use. I enjoy the app whilst working everyday!

The app suffers from conectivity issues from time to time. Kinda frustrating if you work using a phone like me.

It makes it incredibly easy to call multiple people throughout the day wihtout having to repeatedly type in numbers.

Ability to make and receive calls to the US from the UK very easily. Easy UI for navigation. Easy to download and install.

Issues whereby calls would not connect, however there was no indication that this was a CloudTalk issue rather than a receiver issue. It's relatively expensive if you just want to make calls and don't need additional functionality.

Easy way to obtain as US phone number.

Intuitive dashboard, user-friendly tech and simple set up

I had major connectivity issues - often my counter-parties could not hear me when phoning the USA from the UK. I also received a lot of inbound calls to the number we paid for, but it wasn't published. The pricing was not clear either - i thought i had unlimited US calls, and suddenly I wouldn't make any calls unless i topped up credit

Helping us automate call channels and track performance

me gusta la lista de trabajo y la forma de describir cada llamada

Que se escucha mal si la señal no es alta pq me ha pasado en muchas partes q funciona mal

llamadas grabadaa

Overall not a bad app, it's good functionality wise.

Sometimes SMS fail to send multiple times. Calls sometimes drop as well. Bit laggy iPhone app sometimes to be honest.

We use it for calls.

I do not have to use my personal number at work.

App dosent work on Iphones at all - 80% of time when I answer incoming call at my mobile deivce I can't hear the client or client can't hear me. This software works only on PC, but there are many issues.

Together with my co-workers we can use the same phone number, it is easier for clients to reach us.

I liked that I did not have to use my personal number. It was nice to use this app to contact without throwing my personal number around. Also, the integration into Zoho was super convenient.

Whenever there was an inbound call, I could not hear the other party. So I got no inbounds.

Helps me contact potential clients and it helps me with cold calling.

Me gusta la interfaz del aplicativo ya que es facil de utilizar, la busqueda de llamadas es facil de realizar.

Las llamadas se suelen cortar constantemente, iniciar una llamada suele ser muy demorado, en ocaciones suele tener conflicto con los antivirus

En ocasiones, al buscar llamadas hay fallas que no permiten reproducir el audio, sin embargo, el soporte cloudTalk a respondido de manera rapida y eficiente.

Good integration in Salesforce and quick recall functions

The need to take a survey after each call costs extra clicks.

The need to type numbers from Salesforce manually in the phone

It gives seamless switching between your phone numbers. The backend is very customizable, so you can set up Welcome Messages, Call Forwarding, and IVR. It also allows you to record and review calls on the spot, which is a huge plus.

Two near-dealbreakers for me: • It does not support MMS (Pictures on the texting platform). The app doesn't even warn you that a multimedia message is trying to come in, leading to embarrassing misunderstandings. For me, MMS support is a crucial part of Customer Service via text. • The emoji support is broken. The emojis may appear as question marks (??). When you try to send a text that includes an emoji, it will make you think that the message failed when it did go through, leading to embarrassing repeated messages. And one thing that bugs me particularly, but we can work around it: • The Gorgias integration is shoddy at best. When talking to a Customer, I would like to have a single continuous thread. Cloudtalk seems to create one ticket per call, text, or voicemail, which is not ideal as we get saturated with emails. Also, from the Gorgias side, it does not show Customer call/text history.

We are using Cloudtalk as our central phone platform. The edge it has over the previous phone platform we used is the Gorgias integration, which helps us save customers by their name and find them faster (See the dislikes for a comment on that). It also gives you a notification when another agent picked up a call, which is nice.

It's easy to set-up and use. Very intuitive interface, easy to keep track of the call history for everyone using it. The call quality overall is good when it is consistent. It's also very easy to see which agents are offline and online and the integration option make it easy to use in combination with other CRM platforms.

It's unstable, sometimes transferring calls just doesn't work. There's also a bit of a delay that can sometimes be quite noticeable, regardless of how fast your internet connection is and when connected to the Ethernet cable. We also didn't have a great start as the migration was initiated a week earlier than planned which caused quite some disruption in our company. Call quality seems to very by day. One serious problem I think is that sometimes outages happen, and when contacting the support department through chat they even acknowledge a general outage yet nothing is displayed on their status page, which kind of makes that status page useless. In fact, there was even an outage that caused the status page to be unreachable. There have also been times where we contacted support with a query that requires further investigation, yet often we never get any feedback on these at a later date. We like the product in general when it works, it's mostly just that it's not very consistent and reliable and as such we're hesitant to transfer over to a yearly subscription. Hopefully things will start improving soon.

Not being dependent on a landline for our support department. CloudTalk enabled us to work from home and from any location as long as there is a stable internet connection.

Cloudtalk is quite stable. You can switch between users without having to set the source for audio again. If you log out of Cloudtalk and put the computer into energy-saving mode, you can log in again the next day without any problems and without having to restart the software.

The possibility of a dashboard within the software is missing. When I receive a call, I cannot see in the screen whether my colleagues are free and I can transfer the call, or whether they are on the call themselves. I also cannot see there if I have missed calls. For that I would have to switch to my web profile. The software is too small for a service desk. Important features that simplify telephony are not available in the desktop application.

Cloudtalk automatically recognises the country to which you are calling and selects the appropriate caller number for the transfer of the telephone number. This means that I can call Austria, for example, and the person called sees on their display that the service desk called from Austria, even though I am not based in Austria myself.

Easy to get started. You can really hit the ground running with cloud talk. Doesn't take a lot to begin.

Some seemingly basic functions don't feel finished. For example, you can only text contacts. So you have to add them to your contacts list before sending a text. BUT you can't add contacts from the mobile app. So I found myself logging in to the web portal from my phone, adding a contact, then going back to the mobile app to send my desired text. My other major gripe is the call quality wasn't great for me from the mobile app.

Great to set up a business phone account, with call routing. You can add IVRs and other business-type phone system functions.

The ease of clicking on telephone numbers that are opened directly in the cloudtalk app

It is too variable in terms of reliability. I have to restart the app on average twice a day

Ease. no more picking up a phone. the fact that it works with airpods is also ideal.

I feel a bit sad writing this review but firstly I want to say as a tech business owner I do understand how difficult it can be to find a balance between releasing killer features and stability of product. The flow and detailed functionality and also the attitude of the guys to help me with some unusual flows was impressive. I was really pleased to see that everything i wanted to achieve with CloudTalk I could.

The problems for me were persistently bad call quality and an inability to hear any customers which made for a frustrating sales process. I also encountered issues with my phone which to be fair to CloudTalk is a flavour of Android (OxygenOS) that would not allow me to answer incoming calls on my soft phone. Although this was annoying for me, it was made clear that they could not support this and regardless within a matter of months they released a fix anyway

I needed something that would allow me to handle sales calls but field them off to our call answering service where I couldn't (before CloudTalk everything was going to call answer service which was proving expensive and quite impersonal for a lot of people that could have just spoken direct to me). It also allowed me to filter out hose that were calling for support and direct this off to my support team and raise a ticket automatically where they could not answer

When it works it has a good quality of calls, great API offering almost every functionality you would need. Support is sometimes very responsive (depends ona day and the problem).

Unfortunately when there is a problem it becomes a disaster: 1. We have no ability to make calls to all numbers in the whole country for a whole week and they can't fix it all. They don't even update their status page that there is some incident. 2. Support has often a little knowledge especially when it comes to API. When I reported problems with API I had to come over 3 people to get to someone specialized in it. Unfortunately he didn't solve the issue but I had to find a workaround. 3. I am sending tickets from one email and they always call me by different names - they probably choose some random name of my agents. They couldn't solve this issue as well. 4. When they do some updates we are not informed about the changes and sometimes we have to delete and add agents again because it stop working on the API 5. It feels to me like I am low income customer (only 6 agents) so I feel like being neglected :( Can't recommend them. I am very happy when it works but I can't wait for a week for it to work again...

They introduced possibility of making calls online from any part of the world to any other. Unfortunately with all minuses i can't consider they solved this problem well...

The concept is great, an internet based call center and phone management system is a fantastic idea on paper. The ability to use employees phones to route incoming calls would allow a company to operate around the clock across different geographic regions.

CloudTalk is an absolute joke of a service and there is not a day that goes by without an issue: - dropped calls - missed calls - phone doesn't ring sometimes despite customers repeatedly calling - the phone sometimes rings and even after clicking answer it won't pick up or it will disengage the call - the phone rings and freezes when you attempt to open the app on your phone or computer - CloudTalk support are not helpful at all, basically blaming their bad service on us These are the basics of a call/ telephony service and CloudTalk cannot get them right so I won't even start on some of the more advanced services they tout. Stay away at all costs and don't even get started with them. Implementing a call service in a business is one of the most time consuming and resource intensive tasks requiring integration with CRM systems, sales processes, answering services, automated call routing messages and decision trees etc. We unfortunately went down the route of doing all this with CloudTalk and now we have to do it again with a new service because there is no end in sight with CloudTalk - this means that we've had to redo all this work twice and the migration away from CloudTalk has taken months. Buy cheap, buy twice is what they say I suppose.

CloutTalk manages our phone systems, call routing to support and sales staff as well as automated call answering, routing, messaging etc. None of which is done well.