Brevo Marketing Platform Reviews & Product Details

Fairly intutive platform to use and allows you to create basic emails

They kicked me off the platform for the most outrageous reason ever. After adding my contacts (100% of which had opted-in), they suspended my account and would not allow me to continue using the software because of high unsubscribe rates. Keep in mind, that 100% of contacts had opted into receiving emails from me. Yet they were unwilling to listen to this fact and ripped me off.

Sending emails to customer and prospects and my community. It is not benefitting me, since they unjustly suspended my accout.

Nothing to like about this tool. Our experience with the tool and the support has been terrible

Features, Restrictions, Ease of use & support

We wanted a tool that can help us execute all our email marketing campaigns with the use of workflows. The tool did not meet any of our expectations.

The ability to send out a certain number of emails without cost.

Training and onboarding videos are very insufficiant.

Marketing to customers and reaching a broader base.

I like the free plan, I was tired of paying a monthly fee to another provider when I would only use the service 3-4 times a year. They limit that to 300 sends per day, but if I needed higher sends I could pay a one time fee for that campaign.

Run away from this company! I found out the hard way that they review your contact list at the moment you are launching your first campaign. So, like myself, you may literally spend hours and hours of your valuable time setting up contact lists and designing your first template....only to be told NO THANK YOU, your contact list is no good! This company is not being honest about the backward way they operate. If contact lists will be scrutinized and turned down, then Send in Blue needs to put blatant warning signs advising of the pitfalls of their ways. Absolutely terrible way of doing business, shame on you Send in Blue.

Looking for a lower priced email marketing plan or one that allows me to send email campaigns on an as needed basis, rather than a monthly fee basis. I might go 9 or 10 months without the need for an email campaign. I saw the monthly fee with their competitor as a waste of dollars.

Really.... maybe the easy way to customise the look of the newsletters themselves but totally not worth it in my opinion.

Communication - incomplete info - it is SO hard to find the correct info. I am no techno phobe - my assistant definitely is very capable too and even with using Google to search up what they could possibly mean, we still did not get it... It was hard to import the list we had and then I had to prove we got them genuinely - we were trying to transfer over from Mailchimp. SO I totally get they need to check it but the way they went about it just made it out like we were assumed to be dodgy... We had to prove ourselves,, we were definitely NOT welcomed with open arms PLUS the terminology used in their communications; totally not user friendly Then we had issues with credits because it turned out; when you have confirmation emails sent out on subscriber forms, you actually need credits... not that we could find CLEAR information about that AT ALL... we asked customer service and just got another crazy confusing reply..... Now we are having issues with sending as the open rate or bounce rate or whatever rate was too low/too high. It doesn't state anywhere what it needs to be.... and as I had stated to them before; we were just re-instating this list so we were bound to have some unsubscribers... But TBH I have no idea why our account has now been SUSPENDED!! until we BUY a dedicated IP that is.... yeah right...

none as I am running from it as fast as I can

nothing! they are scammer!! please don't use their service!! It is my first time write a bad review for a company. I am filled with anger and upset!! I have to curse them to try to close my account and get my refund back!!!!

everything!!! terrible service. They are scam artist and provide nothing valuable. I have used constant contact and mailchimp! they are both great service provider and you can call and talk to someone!!! they are american company not a scammer from France!!!!!! terrible experience. All they do is automatically charge my credit card!!!!!

nothing. they give me more headache and solve nothing for me!!! they are just terrible terrible company to deal with! don't use this service! believe me. Please use mailchimp or constant contact!!

Absolutely nothing! There is not one good thing about them. From their customer service to their deliverability.

Can't rely on them sending emails. The stopped our campaign after only 500 emails and as a result, our Black Friday campaign was a disaster.

I have realised you can't rely on them, they provide terrible service and I recommend everyone to go elsewhere.

We signed up for the lowest package thankfully - to try things out before importing all our contacts into this money-making, zero-ethics software company. Absolutely disgusting support that first unapologetically deactivate your account and then force you to upgrade your account to a higher value option.

Everything. Just DO NO sign up for their services. They want to collect your data and then block your account before you refuse to upgrade just yet. They tell you your contacts are opting out (whereas the results show they aren't), and then say their IP is not able to handle it so as a customer you are rudely given no other choice than to shift to their dedicated IP (which is available for a huge amount). I am sure you agree, any company worth their salt will refund your money if you are dissatisfied (no questions asked, in many cases) but here is a company SEndinblue whose sole objective is to rob you off your money. SIGN UP AT YOUR OWN RISK!

E-mail marketing - most of the messages sendt through Sendibblue land into spam and then they blame you for it? What a way to cover up for a shoddy software!

Sendintheblue has great pricing and I can't argue that but beyond the pricing there is not much here to be had for email marketers that are not advanced and/or powerusers.

I disliked that support was very laggy due to their support team being in France. Also the lack of tutorials and overall walkthroughs is a very dangerous thing for any email marketer that is not advanced and adept at setting up and maintaining their own service. You can potentially get yourself and your company permanently blacklisted with many ISPS. Believe me that it is VERY VERY VERY difficult to recover once you are blacklisted by accidentally sending out an email that isn't ready to be sent out.

Sendinblue is a great product only for digital marketers that are well adept at setting up their own email service from the ground up. This means setting up dns , ip addresses and the sort. So if you are not comfortable doing this for a large company than you should not risk ruining the company's reputation and getting black listed.