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Zoho CRM
Streamline Your Sales Process
4.1
(2,438)
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Zoho CRM Reviews & Product Details

Zoho CRM Overview
What is Zoho CRM?

Zoho CRM is a leading customer relationship management platform that businesses of all sizes can rely to manage sales, track marketing campaigns, and gain customer insight within a centralized, collaborative environment. Using Zoho CRM, users can set up and customize that platform according to their personal preferences and incorporate all necessary data and workflow to maximize its features. Zoho CRM is also available on a free plan and scales gradually depending on features needed.

Company Zoho Corporation
Year founded 2000
Company size 10,001+ employees
Headquarters Chennai, Tamil Nadu
Social Media
Zoho CRM Categories on Findstack
Ask Questions about Zoho CRM
What Zoho CRM is best for?
How does Zoho CRM compare to Act!?
What are the pros and cons of Zoho CRM?
Zoho CRM Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Zoho CRM Pros and Cons
Pros
  • Extensive omnichannel customer support via live chat, phone and email
  • High-level automation options for various sales tasks
  • Tons of integrations with third-party tools like Outlook and LinkedIn
  • Mobile version with access to visual reports
  • Data security, integrity, and regulatory compliance built-in
Cons
  • Not the best tutorials for beginners
  • Integrations can be a little clunky
Zoho CRM Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Zoho CRM Media
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Zoho CRM Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: July 02, 2024
Zoho CRM Logo
2,438 Zoho CRM Reviews
4.1 out of 5
Small Business (50 or fewer emp.)
Jul 27, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Communication and Collaboration, Business Applications and Personal Productivity"
What do you like best about Zoho CRM?

integration with Google Apps and our participation in the Google Apps Marketplace

What do you dislike about Zoho CRM?

High pricing for small organisations and maintainance

What problems is Zoho CRM solving and how is that benefiting you?

automation of various sales procedures like monitor products etc.,

Small Business (50 or fewer emp.)
Jul 22, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Very good for small businesses"
What do you like best about Zoho CRM?

Combined affordability and functionality makes it very efficient

What do you dislike about Zoho CRM?

paying higher monthly rate maybe a viable option for small business

What problems is Zoho CRM solving and how is that benefiting you?

Reports and dashboards are all available to a standard subscribers

Small Business (50 or fewer emp.)
Jul 02, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Customer relationship management at ease"
What do you like best about Zoho CRM?

Zoho CRM used to maintain the data of clients can be viewed any executive member and obtain required input without confusion.

What do you dislike about Zoho CRM?

Zoho CRM has a limited number options compare other software available currently.

What problems is Zoho CRM solving and how is that benefiting you?

Data management. Client information. Potentials and internal follow ups

Small Business (50 or fewer emp.)
Jun 23, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Zoho saved lots of time"
What do you like best about Zoho CRM?

I liked being able to send and store email in Zoho.

What do you dislike about Zoho CRM?

Other users could change information without my knowledge.

What problems is Zoho CRM solving and how is that benefiting you?

Zoho organized my prospecting and pipeline.

Small Business (50 or fewer emp.)
Jun 09, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Zoho CRM Review"
What do you like best about Zoho CRM?

Great user experience,User friendly Application

What do you dislike about Zoho CRM?

I don't find any dislike function ,overall good

What problems is Zoho CRM solving and how is that benefiting you?

Stream line the sales process

Small Business (50 or fewer emp.)
May 28, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Zoho CRM"
What do you like best about Zoho CRM?

Ease of use and ability to find information

What do you dislike about Zoho CRM?

Wish Leads and Contacts were under one heading.

What problems is Zoho CRM solving and how is that benefiting you?

Easy way to stay in contact with our prospects. Great way to log customer information, and when we last spoke to client.

Mid Market (51-1000 emp.)
May 12, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Design a business system capable of achieving the best results, with zoho everything is possible."
What do you like best about Zoho CRM?

It is necessary to have the ability to identify the main benefits of a system, so I must mention them and make clear what are the best methods and tools offered by zoho crm programming, being the main responsible for materializing the progress within the company that uses its services to achieve their most desired goals, including a control of immediate responses, customer support tracking, a self-service portal, knowledge management, priority alerts, advertising marketing, importance categorization, campaign management, lead management, progress tracking and many other features that can only be found within the programming of this system.

What do you dislike about Zoho CRM?

Among the negative aspects we can highlight the notorious error found within the zoho crm system, where it can be observed that this failure causes a considerable deterioration of its programmatic structure to have an excessive amount of advertising on the home page of its system, which prevents the tools offered by this program from being completely managed and in an accessible manner, where by not being able to execute the actions it wants to perform, which causes a clear and evident discontent on the part of the users who use the services offered by this particular system.

What problems is Zoho CRM solving and how is that benefiting you?

I can say that my experience with this software has been the best I have ever had, since I could easily obtain the results I wanted to achieve for a long time, which I had not been able to achieve with any other program, that is why I consider zoho crm to be one of the best systems for managing evolutionary processes in a company. Who has the capacity to materialize all the development that is possible for an organization, improving the relationship with its clients, its finances, its productivity, its reach in the advertising part, its inventory and its position within the business world.

Small Business (50 or fewer emp.)
May 11, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"zoho is an amazing crm software and it fit all my need"
What do you like best about Zoho CRM?

freely customize module that work just best

What do you dislike about Zoho CRM?

if its more ui friendly will be helpful I think

What problems is Zoho CRM solving and how is that benefiting you?

manage to trace my purchase history

Small Business (50 or fewer emp.)
May 05, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"With zoho crm you can enhance your evolution, stay in control and be your own manager."
What do you like best about Zoho CRM?

Highlighting the best of zoho crm is its programming, which handles a last generation software that understands the ability to manage the different corporate values of a company, enhancing its development and obtaining positive results, which is undoubtedly convenient for the organization, since every advance that a program can generate, is very useful for the business system, which is why this program integrates so well with business organizations, due to its great analytical understanding that supports its foundations in the control and management of business operations.

What do you dislike about Zoho CRM?

What really displeases and is considered truly negative of zoho crm is its customer service system, since the programming contained in this system in this aspect is affected by unique computer problems that interfere with the proper conduct of its operations to answer the large number of questions made by its users, either for better or worse, the simple fact of not being able to fulfill one of its main tasks.

What problems is Zoho CRM solving and how is that benefiting you?

The use I give to zoho crm, is mainly for its correct method of business management, which includes the most effective methods and tools within the business world, focused on the commercial part, sales promotion, customer management and even development and enhancement of operational problem solving capabilities within the company, which evidently catalogs the use of this software as multifunctional, since it has the ability to perform multiple tasks simultaneously, which is clearly quite beneficial to the company, making each goal possible.

Small Business (50 or fewer emp.)
May 05, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Zoho CRM Period!"
What do you like best about Zoho CRM?

Zoho CRM allows us to track our leads, opportunities, contacts accounts. We don't have to rely on our memory, Zoho CRM does it for us.

What do you dislike about Zoho CRM?

We happen not to like the new beta view.

What problems is Zoho CRM solving and how is that benefiting you?

We use zoho crm to manage our leads, accounts, opportunities, vendors, projects, marketing campaigns, inventory, etc. It solves all of our problems and allows us to be super organized and productive.

Small Business (50 or fewer emp.)
Apr 14, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Very user friendly, powerful tool!"
What do you like best about Zoho CRM?

Zoho CRM helps me keep all the information about my small business' customers in one place. It allows me to give my customers a better service.

What do you dislike about Zoho CRM?

I can't think of something specific I dislike

What problems is Zoho CRM solving and how is that benefiting you?

Zoho allows us to properly document the exchanges with customers so that it becomes institutional knowledge as opposed to an exchange between two individuals.

Small Business (50 or fewer emp.)
Mar 17, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great product"
What do you like best about Zoho CRM?

Lead follow up and pipeline management work great.

What do you dislike about Zoho CRM?

Email deliverability is not very good. It needs to be improved.

What problems is Zoho CRM solving and how is that benefiting you?

Lead management.

Small Business (50 or fewer emp.)
Feb 22, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great tool to enable a small business"
What do you like best about Zoho CRM?

Zoho has been essential for us in organizing our data and automating some of our processes

What do you dislike about Zoho CRM?

Some limitations in customization like "last name" field and limits n number of certain fields

What problems is Zoho CRM solving and how is that benefiting you?

We are using it to rganize our sales data and communicate with internal teams in various locations

Enterprise (> 1000 emp.)
Dec 08, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Best CRM and easy to use"
What do you like best about Zoho CRM?

Account management, opportunity creation

What do you dislike about Zoho CRM?

I like everything in hubspot. No complaints!

What problems is Zoho CRM solving and how is that benefiting you?

Sales team activity tracking, daily work, opportunity creation etc.

Small Business (50 or fewer emp.)
Nov 28, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"ZOHO Review"
What do you like best about Zoho CRM?

That there are alot of different apps you can us

What do you dislike about Zoho CRM?

Thats its really US based and operated for european companies thats difficult.

What problems is Zoho CRM solving and how is that benefiting you?

our CRM system and the clearance of the information

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