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Zoho Assist
Remote Support Made Easy
4.6
(370)
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Zoho Assist Reviews & Product Details

Zoho Assist Overview
What is Zoho Assist?

Zoho Assist is a cloud-based remote support and remote access software designed for businesses to provide seamless customer and employee support. It enables secure, on-demand connections with remote devices, including PCs, laptops, and mobile phones. With features like multi-platform support, unattended access, real-time collaboration, and customizable branding, Zoho Assist ensures efficiency and user convenience. Its advanced security measures, flexible pricing, and quick deployment make it an ideal solution for businesses of all sizes.

Company Zoho Corporation
Year founded 2000
Company size 10,001+ employees
Headquarters Chennai, Tamil Nadu
Social Media
Managed by:
NS
Nikita Sibul
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$29.00/month
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Ask Questions about Zoho Assist
What Zoho Assist is best for?
How does Zoho Assist compare to Viewabo?
What are the pros and cons of Zoho Assist?
Zoho Assist Product Details
Capabilities
AI
API
CLI
Segment
Small Business
Mid Market
Freelancer
Enterprise
Ease of use
Beginner
Intermediate
Advanced
Deployment Browser Extension, Cloud / SaaS / Web-Based, Desktop Chromebook, Desktop Linux, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation, In Person, Live Online, Videos, Webinars
Languages Bulgarian, Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish
Zoho Assist Features
API Integration
Access Control
Audio Support
Automatic Updates
Chat
Clipboard Sharing
Collaboration Tools
Custom Branding
Diagnostics Tools
Endpoint Management
File Transfer
Instant Messaging
Integration with Ticketing Systems
Mobile Access
Multi-Monitor Navigation
Multi-Platform Support
Performance Metrics
Reboot and Reconnect
Remote Desktop Control
Role-Based Permissions
Screen Sharing
Session Recording
Session Reporting
Session Timeout
Session Transfer
Two-Factor Authentication
Unattended Access
User Management
Video Support
Wake-On-LAN
Zoho Assist Media
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Zoho Assist Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: March 13, 2025
Zoho Assist Logo
370 Zoho Assist Reviews
4.6 out of 5
Small Business (50 or fewer emp.)
Feb 06, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Fantastic inexpensive software!"
What do you like best about Zoho Assist?

The cost and functionality of the software is by fare beyond comparison, I also love the fact that i can do mobile device support! The Functionality, price, and end user usability are by far the best i have come across, i have used several different kinds of remote software and this is my Favorite by far!

What do you dislike about Zoho Assist?

I honestly have not found anything to dislike with this software.

What problems is Zoho Assist solving and how is that benefiting you?

Remote systems often need to be updated during off business hours while i am out of office, i can log in and manually perform my updates or system modifications.

Small Business (50 or fewer emp.)
Feb 01, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Zoho Assist works well for me!"
What do you like best about Zoho Assist?

I like the features and pricing structure. They continually improve the product.

What do you dislike about Zoho Assist?

You don't always see the icon in the system tray. Sometimes the end user client service needs to be restarted and it would be nice if it was more stable. Support can be slow to respond.

What problems is Zoho Assist solving and how is that benefiting you?

It helps me share a session with my end users and gives me unattended access.

Small Business (50 or fewer emp.)
Dec 15, 2017
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"new to zoho"
What do you like best about Zoho Assist?

easy for users to connect and haven't seen UAC prompts which kicks out some remote support connections

What do you dislike about Zoho Assist?

nothing so far, everything has worked as expected and it's free for me through my Spiceworks membership

What problems is Zoho Assist solving and how is that benefiting you?

Allows me to remote into client computers to resolve support and setup issues with our software

Small Business (50 or fewer emp.)
Dec 11, 2017
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Perfect for growth"
What do you like best about Zoho Assist?

I like the free trial. Offering a free trial allows me to make sure that I want the service before making the investment.

What do you dislike about Zoho Assist?

I can't say that I dislike anything at the moment. I think it is priced beautifully, but I would like it a lot more if it were cheaper or free. Keep in mind that being forced to dislike something, prompted the response.

What problems is Zoho Assist solving and how is that benefiting you?

Well having a branded customer widget improves my brand and my confidence in my business. I am able to help existing, and new customers much faster with the widget on my website.

Small Business (50 or fewer emp.)
Dec 05, 2017
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Full Featured, Excellent Support"
What do you like best about Zoho Assist?

Their chat support is almost instant. If it gets complicated, they will call you, and that is faster than calling your cell phone provider to sort something out.

What do you dislike about Zoho Assist?

As it scales, it's going to get expensive, but that's the cost of convenience.

What problems is Zoho Assist solving and how is that benefiting you?

Travel costs are high in this area due to traffic. This lowers our cost of support.

Small Business (50 or fewer emp.)
Nov 24, 2017
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great value"
What do you like best about Zoho Assist?

The integrations with 3rd party Helpdesks like Zendesk. Saves so much time

What do you dislike about Zoho Assist?

It would be nice to have an on-premise app to manage unattended access and remote sessions. Sending keyboard shortcuts is the big one on my wishlist but this maybe just an existing setting we haven't found yet it is still early doors.

What problems is Zoho Assist solving and how is that benefiting you?

The major benefit is time saving with the Zendesk integration. One click for remote support of a new user is just a life saver. Also monthly subscription is just amazing compared to logmein and Teamviewer who think they have you as a client forever and give no regard to price adjustment or our cashflow.

Small Business (50 or fewer emp.)
Nov 13, 2017
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Pretty good overall"
What do you like best about Zoho Assist?

Unattended mode is very good. Point and click and you're in.

What do you dislike about Zoho Assist?

Lack of IOS support feature. Meaning pc/android/mac support to a ios device. This feature is necessary due to a lot of people who would require support are on IOS devices due to their simplicity and easy GUI.

What problems is Zoho Assist solving and how is that benefiting you?

Cost of other service was higher and did not provide all the features of Assist.

Mid Market (51-1000 emp.)
Nov 11, 2017
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"A great all in one remote solution which allows new age companies like us to grow."
What do you like best about Zoho Assist?

I love the seamless integrations with the applications on all mobile platforms, it allows for our technicians to control on a wide variety of mobile devices.

What do you dislike about Zoho Assist?

It's not as fast as the larger companies and can be slow to send invite requests to customers, but that is the only issue.

What problems is Zoho Assist solving and how is that benefiting you?

The technical support needs to be streamlined and zoho assist allows us to go directly to the customer through their mobile.

Small Business (50 or fewer emp.)
Nov 08, 2017
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Easy remote support"
What do you like best about Zoho Assist?

One click support sessions and unattended computer sessions

What do you dislike about Zoho Assist?

Nothing, the predicted meets all my needs

What problems is Zoho Assist solving and how is that benefiting you?

Connect to unattended computers

Enterprise (> 1000 emp.)
Nov 07, 2017
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Easy to Use, Integrates with Zendesk, Users love it!"
What do you like best about Zoho Assist?

We love how simple/straightforward it is to provide remote assistance to end-users. Simply click a button to start a new session, and either send a link to the end-user or direct them to a web address and provide a support ID code. No plugins or programs needed!!

What do you dislike about Zoho Assist?

There isn't anything we dislike about Zoho Assist.

What problems is Zoho Assist solving and how is that benefiting you?

We frequently deal with job applicants and other non-employees who need help with completing new hire paperwork, etc., so being able to see their screen to help walk them through a workflow allows us to better support them and ultimately get them hired quicker.

Small Business (50 or fewer emp.)
Oct 27, 2017
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"The people at Zoho know what we want"
What do you like best about Zoho Assist?

Ease and integration. It seems that Zoho people have thought of everything

What do you dislike about Zoho Assist?

Canned replies from people, not robots (this applies to all zoho products)

What problems is Zoho Assist solving and how is that benefiting you?

Everyday customer and internal issues

Small Business (50 or fewer emp.)
Oct 06, 2017
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Zoho Assist an essential tool for customer service"
What do you like best about Zoho Assist?

Ease of use. Was very quick to learn and works.

What do you dislike about Zoho Assist?

Can be slow sometimes, but that was more a connectivity problem at my end.

What problems is Zoho Assist solving and how is that benefiting you?

Rapid customer service. Server side client is great to access client's servers and stations for routine maintenance.

Small Business (50 or fewer emp.)
Sep 26, 2017
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"A Remote Software can trust!"
What do you like best about Zoho Assist?

How easy it is to use and tell customers where to go to join a session

What do you dislike about Zoho Assist?

maybe a few missing features that could make it as a contender to logmein or team viewer

What problems is Zoho Assist solving and how is that benefiting you?

Windows problems. email problems, 365 problems

Mid Market (51-1000 emp.)
Nov 06, 2023
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Easy and straightforward solution to use. My team loved it."
What do you like best about Zoho Assist?

Does exactly what you need it to do and it is very reliable. Great price point. Easy roll out.

What do you dislike about Zoho Assist?

The only negative is in the Southern states we have to explain what Zoho is and spell it a bunch. But then we put a link to remote in on our website and that fixed that.

What problems is Zoho Assist solving and how is that benefiting you?

Easily helping our customers.

Enterprise (> 1000 emp.)
Jun 29, 2022
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Zoho Assist"
What do you like best about Zoho Assist?

I like the trust of the cx while joining while joining the remote session. They are joining after seeing as a zoho product

What do you dislike about Zoho Assist?

Needs improvement in session timings which needs to be inproved

What problems is Zoho Assist solving and how is that benefiting you?

Its smooth and nice to use

Small Business (50 or fewer emp.)
Jun 09, 2022
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Convenient remote access tool"
What do you like best about Zoho Assist?

Easy access to internal and external resources from one "pane of glass" that also has some integration to our other Zoho products. Works quickly, easily, and flawlessly.

What do you dislike about Zoho Assist?

No cons - does what I need it to do the way I need to do it.

What problems is Zoho Assist solving and how is that benefiting you?

Working remotely, this allows access to Remote Desktop for internal PC resources I still have to use occasionally. Also allows team members to offer Remote Support on external user PCs.

Mid Market (51-1000 emp.)
May 31, 2022
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Powerful tool for remote support"
What do you like best about Zoho Assist?

Seamless connectivity and the most powerful tool is audio which also works perfectly without any voice lagging.

What do you dislike about Zoho Assist?

Every time installation of the application on same pcs.

What problems is Zoho Assist solving and how is that benefiting you?

if possible remove the process of application installation on every session if pc is the same.

Small Business (50 or fewer emp.)
Aug 09, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Zoho Assist Help Desk"
What do you like best about Zoho Assist?

Easy to use and setup simple Help Desk for Small Business users especially.

What do you dislike about Zoho Assist?

Could have more interface options, but for free, it's a great product.

What problems is Zoho Assist solving and how is that benefiting you?

No problems. Makes it easy for remote user to submit Help Desk tickets via email or portal.

Small Business (50 or fewer emp.)
Oct 07, 2020
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Excellent remote support software, high quality and functionality."
What do you like best about Zoho Assist?

This software is amazing for comprehensive remote support, screen sharing and remote access solutions, allowing you to access your customers' remote desktop to share their screen and manage unattended computers as unattended access is easy to implement and the console works very well as it is fast on the web which can be up and running in a support session in a matter of moments, has easy to use monitoring sessions which allows an invitation to the customer to start a remote session almost immediately, where I can access that computer to retrieve data and use the software instantly allowing me on screen to work from systems with very different screen resolutions.

What do you dislike about Zoho Assist?

It has problems sometimes with the connections since the clients are shown offline when they are really available and sometimes to initially connect to the client the process is very slow because the connection quality can seriously affect the usability which is a problem, I would like you to have the option to connect to the remote machine and see if the clients are connected or not.

What problems is Zoho Assist solving and how is that benefiting you?

I have used this software as a remote support since it is impressive how it quickly solves users or customers their problems they have with the software due to a bad remote access or the connection does not want to connect what the support gives us the easy and safe use of solving all those problems so that your customers are satisfied and safe by the guaranteed solution that this support offers to our customers. I also use it to remotely access the clients' servers, networks, computers as it offers me a function to access all those aspects.

Small Business (50 or fewer emp.)
Jul 28, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Makes support easy"
What do you like best about Zoho Assist?

I can access many types of machines, has really helped me support our customer remotely, as most are 6 hours drive away.

What do you dislike about Zoho Assist?

there is a lag sometimes when machines are rebooted, to when we can reconnect.

What problems is Zoho Assist solving and how is that benefiting you?

Access any where, on my tablet, phone or desktop

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