Moosend background blur
Moosend Logo
Moosend
Effortless Email Marketing
4.7
(672)
Why Findstack is free?
Findstack is free for users because vendors pay us when they receive web traffic and sales opportunities. Findstack directories list all vendors — not just those that pay us so that you can make the best-informed purchase decision possible.
Findstack offers objective and comprehensive comparisons to help you find the best software. We may earn a referral fee when you visit a vendor through our links. Learn more

Moosend Reviews & Product Details

Moosend Overview
What is Moosend?

Moosend’s incredibly efficient customer support is the primary reason why people love this platform. Their excellent customer support range provides excellent live chat to access a comprehensive knowledge base, as well as video tutorials. Advanced features are available even under the free plan and the platform provides comprehensive reporting that provides geolocation insight as well as heatmap data. Notably, Moosend has a free forever plan that lets users send unlimited campaigns if they have less than 1000 subscribers. Higher tiers offer more robust tools and features as well.

Company Moosend Ltd
Year founded 2011
Company size 51-200 employees
Headquarters London, United Kingdom
Social Media
Moosend Categories on Findstack
Ask Questions about Moosend
What Moosend is best for?
How does Moosend compare to Mailmodo?
What are the pros and cons of Moosend?
Moosend Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Moosend Pros and Cons
Pros
  • Advanced features available even under the free plan
  • Prompt customer support accessible on live chat
  • Comprehensive reporting includes geolocation insight and heatmap data
Cons
  • Email editor and signup for builder can be hard to use
  • Design template selection is quite basic
Moosend Features
A/B Testing
API Access
Analytics/Reporting
Automated Responses
Bounce Management
Campaign Scheduling
Contact List Import/Export
Custom Fields
Customizable Templates
Deliverability Tools
Drag-and-Drop Editor
Drip Campaigns
Dynamic Content
Email Campaign Management
Email Tracking
Event-Triggered Email
Geolocation Tracking
Integration with CRM
Landing Pages/Web Forms
Mobile Optimized Emails
Multi-channel Marketing
Personalization
Real-Time Analytics
Segmentation
Social Media Integration
Spam Testing
Subscriber Management
Survey/Poll Management
Template Management
Unsubscribe Management
Moosend Media
Moosend 0
Moosend 1
Moosend 2
Moosend 3
Moosend 4
Moosend 5
Moosend Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: November 02, 2024
Moosend Logo
672 Moosend Reviews
4.7 out of 5
Small Business (50 or fewer emp.)
Feb 27, 2020
 Source
Overall Rating:
5.0
Armando B. avatar
Armando B.
Founder
Share
"Great service, mind-bending support!"
What do you like best about Moosend?

Everything is easy to achieve, it's fast and clean, it gets the job done. Does have all the tools I need. The email delivery system is consistent and reliable, no errors so far, they have tools for A/B testing, cool and helpful analytics, a generous free tier if you want to evaluate the product, email templates, custom fields, placeholders and so on... Really long list of nice features. The support has been mind bending since the first day, they help me to configure my domains names, they answered all my question in a fast and clear way, they deliver amazing features time after time.

What do you dislike about Moosend?

No downsides so far, but I have to mention that I've tried to use it on Mobile and the admin panel could improve on smaller screens, also at the time I've checked the features I wasn't able to find an API to send direct emails to people outside the mailing list, I am not sure if that feature is already in place, they are delivering new features often, I am sure they include it if not there yet.

What problems is Moosend solving and how is that benefiting you?

I needed a modern and easy solution for email campaigns, I found in moosend all the tools I need to smash my email marketing needs. My company is working on serverless and we found Moosend easy to integrate and robust enough to put in their hands our email needs.

Small Business (50 or fewer emp.)
Feb 27, 2020
 Source
Overall Rating:
5.0
JG
Jim G.
President
Share
"I'm very happy I've made the switch to Moosend!"
What do you like best about Moosend?

I've very happy that I'm now using Moosend as my email marketing solution. The service keeps improving with added features, video tutorials, templates and more. They also publish excellent blog articles specifically designed to help email marketers get better results. The features Moosend offers their customers are usually only found with the very expensive competing solutions in the email marketplace. They're also very responsive to their customer base. It's hard to get this kind of value at the price-point Moosend offers.

What do you dislike about Moosend?

I wish they would redesign the interface and make it a little more intuitive. I took me a bit to become comfortable with it. Now that I've watched the videos and have tested things out, I much more comfortable with it.

What problems is Moosend solving and how is that benefiting you?

I've been doing email marketing for years. With Moosend, I'm able to automate my campaigns much easier. Moosend has what they call "recipes" - which are basically automation templates that you can use without starting from scratch. For example, they have a cart abandonment automation, an on-boarding sequence automation and other automations. You can also make your own and save them as templates (or recipes) for future campaigns.

Small Business (50 or fewer emp.)
Feb 26, 2020
 Source
Overall Rating:
5.0
AL
Alex L.
Founder
Share
"Great Platform - Value for Money"
What do you like best about Moosend?

Setup is easy, many integrations, easy to use campaign builder, very nice functionalities (such as the customization elements of the lead generation forms), large quantity of useful automations, very nice ecommerce features. It's also very easy to migrate from different platforms to Moosend, something we have done on behalf of our clients. Finally, I love their blog where they keep publishing content about best practices as well as tips for promotions on a specific period (ex. Easter, Christmas, International Days etc.)

What do you dislike about Moosend?

There is no integration with Google Data Studio which is the reporting tool we use. If we want more advanced reports for any of our clients, we have to use a developer to talk with their API. I would prefer if this process is made easier for us. Also, they don't have a "badge" which distinguishes companies using their platform successfully. This would help advertising agencies to distinguish themselves from the competition.

What problems is Moosend solving and how is that benefiting you?

It's very easy to setup for my new clients, very easy to create powerful lead generation forms, we create landing pages without the use of a developer. Furthermore we are taking advantage of their ecommerce features and we create powerful segments according to the user behavior and the clients purchasing behavior.

Small Business (50 or fewer emp.)
Feb 26, 2020
 Source
Overall Rating:
5.0
Konstantinos B. avatar
Konstantinos B.
Digital Marketing
Share
"My main N/L tool"
What do you like best about Moosend?

Gives solution on any topic about our n/l campaigns.

What do you dislike about Moosend?

We are very satisfied with this tool and we look forward to use more of its sidetools.

What problems is Moosend solving and how is that benefiting you?

Great Helpdesk services and fast to the point answers on any question!

Small Business (50 or fewer emp.)
Feb 26, 2020
 Source
Overall Rating:
5.0
JZ
Jenn Z.
Owner, Creative Business Strategist
Share
"A great team that's created a great product!"
What do you like best about Moosend?

I switched to Moosend from another email marketing service and I was a little apprehensive at first. I'd gotten very comfortable with my old service, but the stellar customer service at Moosend put me at ease very quickly! I've had several instances where I needed a quick answer and the Moosend team was RIGHT on it. They're not only personable, but they know what they're doing and if they don't have an immediate answer, they'll dig until they find one. Customer service is one of my make-or-break metrics for whether I'll stick with a SAAS service and Moosend nails that.

What do you dislike about Moosend?

There were a couple things that my old email marketing service had (conditional content and tags) that Moosend didn't have when I joined. However, with their public roadmap, it's easy to see when things are coming up and they just launched conditional content, with tags on the way! Tags are the last thing I personally need in order to feel that Moosend fully meets my needs, but I know they're on top of it. I had a couple of issues with deliverability when I first added the DKIM/SMTP settings for my domain email address. However, when I brought this up with the Moosend support team, they were able to address it and help me find ways to improve the deliverability. The fact that they have a built-in spam test tool is pretty great because, while not infallible, it can help you figure out how to improve your deliverability.

What problems is Moosend solving and how is that benefiting you?

The value Moosend provides is phenomenal. I work with creative entrepreneurs (artists, photographers, etc.) and I feel fully confident in recommending Moosend to them because it's easy to use. They have top-notch features, especially for eCommerce, and their team goes above and beyond. I've been able to reduce my monthly and annual cost for email marketing and I'm still getting the same (or more!) value from the emails I send as I did before I switched to Moosend. I highly recommend them!

Small Business (50 or fewer emp.)
Feb 26, 2020
 Source
Overall Rating:
5.0
Drew H. avatar
Drew H.
Founder, Marketing Coach And Strategist
Share
"New email tool on the block integrated beautifully and offers a lot in one spot"
What do you like best about Moosend?

I already have an email service. I like it too. But when I started seeing this "Moosend" brand here and there around Nov/Dec, I thought I'd have a closer look. Not only was I impressed, but I jumped in on a special! THIS was an easy decision because 1) I wanted to integrate email into my existing web/funnel platform for my agency. And… wouldn't ya know it, Moo made it possible for me to white label easily. Awesome. 2) So then I went to set things up. No problem. Easy. In fact, I really liked the set up wizard. It shows a progress bar and huge icons to show me what step I'm on. and THEN came the really cool thing: 3) accounts for my sub-users (clients in my case). I usually set up myself as the email on their account while I get things squared away. Then, I can simply update the email to my client's email. 4) I haven't played too extensively with the forms yet, but that was another bonus—that Moo offered sign up forms that I could build within the platform and embed the code on ANY other web or funnel builder (I'm trying to move people OFF of security-time-sucker-WordPress). 5) I had to reach out to support too, so I can speak to my experience there as well. I had duplicate accounts. Because of the deal opportunity I jumped on, I needed their help to clean up my sloppy duplicate accounts. And they did, no problem. They understood what I needed to do (shift all the contacts over to the *other* account and close down the free one). It's bittersweet … because I want clients to sign on with me but Moosend even offers a fantastic free plan too. So to anyone I run into who's just looking to get up and running, I direct them to Moo 6) Now this isn't tested heavily just yet, it's merely anecdotal (and I think I read something on Moo's very own blog about it), but their deliverability is impressive as well. I wouldn't have touched it if I wasn't assured about that.

What do you dislike about Moosend?

I feel like the dashboard UI is still a little young and in the maturing stages. I'm not quite sure just yet how to release a client account for them to login to yet (for the most part, it doesn't matter; I'm the one doing what they need done on their behalf anyway)

What problems is Moosend solving and how is that benefiting you?

I'm able to have a great email service that ties in with three of my existing tools. (Thanks to the Moo api). NOW I can stay affordable and competitive and the particular clients that I have on that plan are finally collecting email leads from their websites and funnels.

Small Business (50 or fewer emp.)
Feb 26, 2020
 Source
Overall Rating:
5.0
Ryan V. avatar
Ryan V.
Software Engineer
Share
"Awesome Funnel Building tool for boostrappers"
What do you like best about Moosend?

I like that I can send unlimited emails to 1000 subscribers for Moosend's free tier. To those starting out in internet marketing, this helps a lot for gaining traction. Another thing to love with Moosend is the customer service - each CS rep really takes time to answer your questions. The email campaign and automation tools are very simple to use! It makes life easy for entrepreneurs with a specific objective.

What do you dislike about Moosend?

I was hoping that the free tier would include the Landing Page builder. Another area for improvement might be the interface. I find at times I need to login again when clicking some links. I also suggest that Moosend creates a free course for beginners that will take them through each step for each feature. At the moment a user relies on its blogs. While sufficient, it's like a maze that one has to go through.

What problems is Moosend solving and how is that benefiting you?

1. Building a sales funnel 2. Tracking my email campaigns To reiterate, the biggest benefit for bootstrappers like me is the number of free emails and subscribers one can have in their Free Tier!

Small Business (50 or fewer emp.)
Feb 15, 2020
 Source
Overall Rating:
5.0
TW
Thomas W.
Founder And Ceo
Share
"Such a pleasure to use and such a great team behind it."
What do you like best about Moosend?

Everything is just so well thought out and pleasant to use. Their support is amazing. They are very forward thinking and are among the top experts in the area of deliverability.

What do you dislike about Moosend?

Their builder took some getting used to. I was used to Active Campaign's builder. Once I got the hang of it, it's been fine.

What problems is Moosend solving and how is that benefiting you?

Building and maintaining an audience for my business. The deliverability rates are phenomenal and I love that they scan emails for deliverability when you add them to your list.

Small Business (50 or fewer emp.)
Oct 17, 2019
 Source
Overall Rating:
5.0
George R. avatar
George R.
Content Specialist
Share
"Excellent tool !"
What do you like best about Moosend?

Support is great and template editor is really useful

What do you dislike about Moosend?

I would like a dashboard where you can group campaigns you send every day and see them in one graph.

What problems is Moosend solving and how is that benefiting you?

We have less email in spam than our previous system. We also create a wordpress plugin via Moosend's API to let users send newsletter directly from Wordpress administration.

Small Business (50 or fewer emp.)
Sep 10, 2019
 Source
Overall Rating:
5.0
Gary T. avatar
Gary T.
Marketing Manager
Share
"super single and easy to use Moosend the maximum!"
What do you like best about Moosend?

is a wonderful tool to send advertising campaigns, manage them in real time, send them as mass mail, automate them, make reports of it, integrate it to Salesforce and google contacts, and other programs with which I do marketing campaigns.

What do you dislike about Moosend?

the issues to do the campaigns are very limited the technical service is very kind in solving

What problems is Moosend solving and how is that benefiting you?

In my company he helps us to integrate emails to be able to send our mass advertising campaigns, manage them, and be able to integrate them to Salesforce.

Mid Market (51-1000 emp.)
Jan 08, 2019
 Source
Overall Rating:
5.0
EW
Elizabeth W.
Professional Clothier
Share
"Moosend"
What do you like best about Moosend?

Moosend allows the user to do so much and is extremely easy to us. I also found the customer service to be great and to me that is important!

What do you dislike about Moosend?

Nothing! I love Moosend and when I need help they always have someone available and helpful!

What problems is Moosend solving and how is that benefiting you?

Automating messages, cross selling products, email regathering, etc.

Small Business (50 or fewer emp.)
Oct 26, 2018
 Source
Overall Rating:
5.0
AF
Annie F.
Poet, Writer, And Speaker
Share
"I've tried SO many email management systems--and I chose Moosend"
What do you like best about Moosend?

--Pricing structure where you pay by email sent, not by the month --Clean, flexible, welcoming interface --Kind people on staff and support --A good culture and vibe that makes me feel welcome and relaxed

What do you dislike about Moosend?

--can be unwieldy to get to the Content Editor --found it impossible to upload contacts properly from an Excel database

What problems is Moosend solving and how is that benefiting you?

It gives me all the features I need, without the rigid pricing structure and the sexist and cold culture of other email management systems I've tried

Mid Market (51-1000 emp.)
Oct 18, 2018
 Source
Overall Rating:
5.0
SW
Sandy W.
Marketing Manager
Share
"Nice support and nice deliverbility"
What do you like best about Moosend?

Nice customer service, quick response and professional platform

What do you dislike about Moosend?

everything goes well till now, very nice of it. it would be better to have dedicated IP address.

What problems is Moosend solving and how is that benefiting you?

I use Moosend to send marketing emails and Moosend showed me the good ability of deliverbility.

Small Business (50 or fewer emp.)
Oct 16, 2018
 Source
Overall Rating:
5.0
GA
George A.
Owner
Share
"Great Support - High Openning Rates!"
What do you like best about Moosend?

As I mention above.... High openning rates (least higher than my previous provider [mailchimp]). Unbelievable support quick & efficient! (The even created videos to show me how to do tasks!)

What do you dislike about Moosend?

I would like it to be a little more flexible in editing fields & campains once they already been created & saved.

What problems is Moosend solving and how is that benefiting you?

High openning rates

Mid Market (51-1000 emp.)
Oct 10, 2018
 Source
Overall Rating:
5.0
JS
Jonathan S.
Director Of Marketing
Share
"Exceptional Customer Service - They Actually Care!"
What do you like best about Moosend?

Technical help and customer service is spot on, amazing. The innovation and API within Moosend is something much needed in such a stale industry. Did I forget to mention customer service is superb thanks to people like Sarah who actually provide solutions in live chat? The pricing model is customer-friendly, scalable, and not prohibitive. The features, API, ease of use and technical service you get with Moosend is unparalleled in the email marketing space. The fact data scientists run this company means great things for future innovation. Also, for companies that are growing their subscriber base, or really focus on account-based marketing, you cannot go wrong with Moosend. I couldn't be happier and can't wait to create even more campaigns using the platform. Also, dare I say, Moosend actually listens to and responds to customer feedback, needs, and ideas For ABM or B2B marketing, Moosend is a GODSEND!

What do you dislike about Moosend?

Campaign set up / workflow can be cumbersome. Universal campaign and time-based reporting is not yet live. (HOWEVER, I know improvements are being made now, not later....which is something I very much do LIKE!).

What problems is Moosend solving and how is that benefiting you?

Email automation, responsive design, innovative solutions for B2B companies.

Small Business (50 or fewer emp.)
Oct 02, 2018
 Source
Overall Rating:
5.0
LC
Lewis C.
Founder
Share
"Intuitive Email Marketing System"
What do you like best about Moosend?

Moosend makes it easy for us to design engaging email templates for our readers. We also love the reporting metrics and simple user interface.

What do you dislike about Moosend?

There's nothing I really dislike, just looking forward to Moosend rolling out more and more features for their software.

What problems is Moosend solving and how is that benefiting you?

We have a large email list and we use Moosend to automate our email marketing efforts, report on the effectiveness of this channel and design engaging templates that drive clicks.

Small Business (50 or fewer emp.)
Jul 11, 2018
 Source
Overall Rating:
5.0
II
Icon Containment Solutions I.
Founder
Share
"Best Email-Marketing Service Out There"
What do you like best about Moosend?

Customer service is among the best I've seen. Easy to navigate around the menus, easy integration, simple plug-n-play setup. Charts and graphs are visually appealing.

What do you dislike about Moosend?

Would like to see more details in all-activity summary - other columns which were initially imported into the list i.e. organization, last contacted, etc. It shows this information when you look at the list, but it would be insightful to see more info on a contact if they had interaction with the email campaign, in that particular summary view.

What problems is Moosend solving and how is that benefiting you?

I originally tried to used Amazon Web Services coupled with Email Octopus, but it was difficult to set things up with both of them, costly, and not nearly as user friendly. Staying in touch with our clients and relaying notices to them has been great with Moosend. Their support staff is friendly, prompt to answer, and super accommodating. I would recommend them to anyone who is interested in implementing email-marketing into their business activities; Moosend is awesome!

Small Business (50 or fewer emp.)
Nov 30, 2017
 Source
Overall Rating:
5.0
Jonathan G. avatar
Jonathan G.
Principal
Share
"Great experience for less"
What do you like best about Moosend?

Moosend has solved a huge problem for me - I am saving hundreds a month on my email marketing and getting better results with it (over Constant Contact).

What do you dislike about Moosend?

I had to get over learning a new system but don't let that stop you.

What problems is Moosend solving and how is that benefiting you?

Affordable email platform

Small Business (50 or fewer emp.)
Oct 31, 2017
 Source
Overall Rating:
5.0
PK
Panagiotis K.
Investment Management
Share
"Fast, Reliable, efficient in a value-for-money price email marketing platform. "
What do you like best about Moosend?

Real-time, deep analytics, great A/B testing, fast, robust and reliable deliverability in an excellent price-to-value ratio. Their support team is one of the best. No "ticketing" and waiting, plain real-time chat.

What do you dislike about Moosend?

Templates and editor are here. 3rd party integrations are a bit limited yet the team is dedicated to confront these as soon as possible.

What problems is Moosend solving and how is that benefiting you?

I was looking for an email marketing platform tha was simpler to use, affordable and robust. Switched to moosend and never looked back.

Small Business (50 or fewer emp.)
Aug 25, 2017
 Source
Overall Rating:
5.0
YI
Yannis I.
Co Founder
Share
"Top Class Email Marketing Software"
What do you like best about Moosend?

It's customer support and service consistency are really amazing!

What do you dislike about Moosend?

We have been waiting for two major feature releases regarding the Newsletter editor and some email marketing automation that we have already been using in beta

What problems is Moosend solving and how is that benefiting you?

For us, it;s really important to have a consistent (and not spam0 communication with our subscribers on a bi-weekly basis. Moosend is a great tool about that. But more importantly we have been using it's API implementation in order to automate every transactional email on our platform and this have been great!

Visit website