LiveChat Reviews & Product Details

Live chat was my favorite customer service tool. It allowed the availability of talking to and feeling comfortable about certain questions.

Sometimes there is a small delay within the communication but that has been easy to over come.

It is able to help create a good relationship within your company. The customer feels appreciated for being able to get a quick response.

La facilidad de uso que tiene, el manejo, sencillo y nada complejo, bastante facil para todo el mundo, sirve para resolver dudas y consultas en el momento, esta genial para usarlo en cualquier ambito. Lo recomiendo al 100% a todo el mundo gracias a su facilidad de uso

La verdad que es bastante completo y no le veo ninguna pega, me parece todo muy completo y perfecto para su uso, no me disgusta nada, no se que mas poner ya que no le encuentro ninguna pega a este programa

Resuelvo dudas

Way faster communication than through our website or other traditional means. Easy to work with platform.

Users cannot call into the program, it would be nice if that was possible.

Mainly, we use this to answer questions from customers

De Chat en vivo, lo que más me gusta sin lugar a dudas, es la sencilla y fácil comunicación con las personas con las que quiero mantener el contacto. El diálogo es fluido y puedo comunicarme sin ningún tipo de problema. No presenta lentitud al enviar el vídeo con las palabras como ocurre en otros programa de la misma índole. Estoy contento con el programa pero siempre puede implementarse para no quedarse atrás en el mercado.

Quizás el mayor problema del programa Chat en vivo es que le faltan recursos para enviar ciertos archivos en el momento, archivos de mayor complejidad que son requeridos en ciertos trabajos y negocios. Sin embargo no encuentro mayores problemas que el ya mencionado. Podría mencionar la velocidad de funcionamiento del programa, ya que podría ser más rápida, al iniciarse y al cerrarse.

El programa LiveChat o Chat en vivo, consigue ponerme en contacto con personas con las que requiero una videoconferencia y ajustar detalles de negocios de empresa, o mantener reuniones con altos cargos siendo que ellos se encuentran en otra ubicación y no pueden asistir presencialmente. El mayor beneficio es la facilidad de comunicación y la fluided con la que suelen desarrollarse las comunicaciones. La experiencia es muy grata.

This application makes it possible to best meet the expectations of customers, and to guide them throughout a purchasing process for example. This software also allows the customer to note the benefit of the advised instantly, to improve its sales force and service this app also helps to increase customer satisfaction

this application even if it is very optimized, is compatible with computers but also phones, it has very few defects. I can only say that it is not possible to start a discussion on a computer and continue on your phone or tablet. it would be great to have this option

this application allowed us to better meet the expectations of customers, and we were also able to guide some customers to the purchase of our items because they were blocked.

The queue was easy to set up and manipulate based on the number of employees monitoring it.

We had no serious dislike with this product

We needed to be able to multitask and still provide quick customer service

Its very user friendly and easy to learn and navigate. The interface is overall good and it's a great platform to use. I can easily navigate the system and teach it to others to use. Great when you dont want to have to use a regular conference call.

There are bugs in the system that cause it to occasionally freeze up and have to restart the system and program. I've had a couple clients that couldn't access the chat and we would have to have tech support come in and fix a few things in the system in order to get it to work properly

We solve tech support and other tech issues with livechat.

This is a very intuitive customer support interface. While there are many moving parts, it is easy to learn what you need to know quickly to use basic functions, and build from there.

It's a bit annoying when chats stay open after the customer doesn't even chat. There should be a live chat generated prompt to ask if they're still there and give them 10 seconds to respond.

Live chat sorts customer inquiries into different departments, so we can have more relevant requests, and give more attention to the customer.

LiveChat was very simple to use, and did allow us to archive chats for later reference. We liked the ability to have the chat on "round robin", so reps got an equal number of chats.

Easy to use, but that's because there are almost no features. The design is dated, and customers often found it inconvenient to use. For the price it is acceptable, but we really needed a more intuitive system to help our customers.

We discontinued use of LiveChat and switched to Chatra last year, because we realized many of our customers wanted to use chat for assistance but did not like LiveChat's platform.

It was fun to navigate three chats and easy.

It didn’t make enough noise. And you couldn’t customize it

Tech support for Apple

I like the speed of of LiveChat compared to other services.

Maybe some of the colors and lines. Also sometimes it has glitches.

Solves many issues that would normally take phone calls. Savings are realized

I loved how I can communicate faster with others!

The design could be improved- but I still love it!

Faster communication with our customers!

Portable and can be used everywhere fronm tablets to smartphones

Slow on Edge browser but beter on Google Chroime

Everything from network speed to device repairs

The software is straightforward and easy to use as a consumer. The format is clear and simple.

I would prefer to have some way of being notified with a sound if I am using the software and switching tabs or windows.

Most customer service questions I have. It gives me quick and easy answers as opposed to having to email or call.

LiveChat is a great chat program. It is easy to use and functions well. It very rarely has any downtime. The features like the chat sneak peak and the chat archiving are very useful. It's also nice to be able to see which other advocates are signed in at any time. It's also great to be able to send files through the chat. The ability to see where customers are chatting in from is helpful for security reasons. The way that information is displayed is very readable and intuitive.

Some of the sound effects can cause a lot of stress if you're busy, but you can turn them off. If you don't need to know every time a new visitor comes into the queue, I definitely recommend disabling that option. It can also be annoying when a customer is taking a long time to type and a chat bounces--a way to delay that without interrupting the customer with an empty response would be helpful.

It allows people who don't want to call to reach out for the same level of service that they'd receive over the phone. The ability to send files in the chat also is very helpful for customers who are having issues checking their email or receiving emails. It's also useful for international customers because you can use online translation tools to overcome language barriers. The archiving also helps to check on past interactions to see what exactly was said to the customer.

That it is not difficult to use, and does exactly what one would expect: connect one with customer service with ease and convenience

Personal experience is overall positive with a few negatives here and there such as dropped chats. also can be considered less personal.

Connecting customer service to customer in search of help.

Provide custome easy and direct access to help and quick to manage by our collaborators

maybe would like more feature to customize fonts ect

To decrease customer effort to get the service and help

I like that I am able to get the assistance I need pretty quickly without waiting on hold on the phone. This allows me the ability to continue working instead of being stuck near the phone

sometimes it does not connect properly or you get kicked off partway through a conversation with a rep.

this is really a great way to get clients' questions/issues solved in a much timelier manner than on the phone and is more precise than the FAQ page usually is

I like the fact that I can see where my leads are coming from. This will help when figuring out what advertising options are the best for us.

I am still working on how to approach a lead that has been to our website, when they didnt fill out a form. This is not an issue with Leadfeeder but more for me getting used to having all of this information at my finger tips.

Being able to get information on the customers that visit our website, and seeing where are advertising money should be spent.

LiveChat is a pretty simple chat tool to get support reps up to speed on, it's relatively no frills. Gets the job done.

Wanted it to be more seamlessly integrated with Zendesk.

LiveChat enabled us to speak with our customers live.