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Jotform Logo
Jotform
Effortless Online Form Creation
4.7
(2,910)
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Jotform Reviews & Product Details

Jotform Overview
What is Jotform?

Jotform is one of the most trusted form builders available today that makes it easy for users to create and publish forms such as payment forms, lead generation forms, registration forms, contact forms, application forms, and more from any device. The solution offers more than 10,000 templates and supports hundreds of integrations to 3rd party apps. It also offers advanced design features yet still ensures usability. Conveniently, Jotform also supports plugins for PayPal, Google Drive, Dropbox, MailChimp, Box, OneBip, SalesForce, and Zoho CRM.

Company Jotform Inc.
Year founded 2006
Company size 201-500 employees
Headquarters San Francisco, California, United States
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Jotform Categories on Findstack
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What Jotform is best for?
How does Jotform compare to Glide?
What are the pros and cons of Jotform?
Jotform Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Jotform Features
API Integration
Analytics and Reporting
App Deployment
Automated Workflows
Conditional Logic
Custom Domain Support
Custom Scripting
Customizable Design
Data Integration
Database Management
Drag and Drop Interface
Email Notifications
Form Builder
Mobile App Development
Multi-Device Preview
Payment Gateway Integration
Pre-built Templates
Push Notifications
Real-time Collaboration
Responsive Design
Role-Based Access Control
SEO Tools
Template Sharing
Third-party Integrations
User Authentication
User Management
Version Control
Visual Workflow Builder
Web App Development
eCommerce Integration
Jotform Media
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Jotform Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: September 08, 2024
Jotform Logo
2,910 Jotform Reviews
4.7 out of 5
Mid Market (51-1000 emp.)
Aug 02, 2023
 Source
Overall Rating:
4.5
HT
Hayley T.
Founder
Share
"Very reliable. We use this on a regular basis for our clients when onboarding an employee"
What do you like best about Jotform?

It is very customizable and can be used for a wide range of forms thoughout our business.

What do you dislike about Jotform?

quite a lot of marketing emails that aren't necessary

What problems is Jotform solving and how is that benefiting you?

We use the forms for onboarding new employees. We used to have a manual emailing process which wasn't the most efficient. Jot form works great when finding all employees information in one place

Small Business (50 or fewer emp.)
Aug 02, 2023
 Source
Overall Rating:
4.5
KK
Ken K.
Interim Rector
Share
"Using Jotform for a variety of events"
What do you like best about Jotform?

Most important it is easy to use -- very simple. I have not tested the support because I have not had questions. I particularly like that I can download to Excel.

What do you dislike about Jotform?

i wish there was more flexibility setting up the columns - width, etc. Not a big problem but would make life easier. I have not found how to obtain the link other than the publish page.

What problems is Jotform solving and how is that benefiting you?

I can quickly produce a registration form.

Mid Market (51-1000 emp.)
Jul 31, 2023
 Source
Overall Rating:
4.5
Jules L. avatar
Jules L.
U.S. Site Manager
Share
"Create professional forms easily with Jotform"
What do you like best about Jotform?

I really like the versatility of JotForm. Being able to customise terms and develop templates for my projects is incredibly helpful in making the workflow efficient and smooth. The variety of widgets, form fields, notifications and integrations make it easy to tailor forms to a specific process or task. This makes life much easier when dealing with non-linear workflows that require extra attention, while still providing users with an intuitive interface they're familiar with, regardless of whether optional third-party programs have been integrated for additional support.

What do you dislike about Jotform?

I strongly dislike the organisation of Jotform's dashboard. Its arrangement based on recently used forms makes it difficult to find what I need quickly and easily; as a result, I have to spend extra time searching for items. Also, each time I create a new form, there is a chance that my carefully crafted formatting will be lost in translation due to the different design tools available.

What problems is Jotform solving and how is that benefiting you?

JotForm helps me send a comprehensive survey to my customers quickly and easily so that I can better understand their needs and provide them with superior service.

Small Business (50 or fewer emp.)
Jul 29, 2023
 Source
Overall Rating:
4.5
SB
Shantina B.
Founder
Share
"Super efficient"
What do you like best about Jotform?

I save sooo much time using Jotform to create online forms and track customer data. Super convenient to use and keeps everything organized!

What do you dislike about Jotform?

I regret not using this platform earlier!

What problems is Jotform solving and how is that benefiting you?

Jotform saves me hours and days of time by making tedious administrative tasks quick and simple.

Small Business (50 or fewer emp.)
Jul 28, 2023
 Source
Overall Rating:
4.5
Mohit M. avatar
Mohit M.
Author
Share
"“Need A Unique Form You Must Have Jotform”"
What do you like best about Jotform?

Notable features —-10,000+ Free Online Form Templates. —-41+ Payment Applications can be integrated with a jot form to accept payment. —-26+ CRM Applications can be integrated with jot form to track user activity. —-18+ File Storage Applications can be integrated with jot form to store data. —-Easily editable, re-designable templates that allow you to choose your choice of colours too. —-Support all devices - Laptops, Mobiles, Tabs, etc.

What do you dislike about Jotform?

Dislikes —Jotforms Application cannot be monetized. —1000 form views limit set on the jot form, which is one of the biggest limitations for its free use.

What problems is Jotform solving and how is that benefiting you?

— Timely payments. —It secures the service provider as it acts as a legal document. —Building new clients' trust for the timely completion of projects. —Provide a formal approach for timely payout.

Small Business (50 or fewer emp.)
Jul 27, 2023
 Source
Overall Rating:
4.5
SS
Samantha S.
Manager
Share
"very easy to use!"
What do you like best about Jotform?

Very easy platform to use, user friendly both on the set up side of things as we well as the end user side of things. straight forward.

What do you dislike about Jotform?

Viusually feels a bit outdated, could possibly stand to spruce things up a bit for modern era of visuals

What problems is Jotform solving and how is that benefiting you?

Very easy for program signups and surveys

Small Business (50 or fewer emp.)
Jul 14, 2023
 Source
Overall Rating:
4.5
Ikaro C. avatar
Ikaro C.
Investment Associate
Share
"Very flexible"
What do you like best about Jotform?

Very flexible tool with many formats of collecting information in spreadsheet format

What do you dislike about Jotform?

Lack of design and missing integration witgh excel/google sheets, etc

What problems is Jotform solving and how is that benefiting you?

I built a World Cup Sweepstakes with my friends and my main need was for collecting Game Results from them and match it with live results

Mid Market (51-1000 emp.)
Jul 08, 2023
 Source
Overall Rating:
4.5
PB
Poornima B.
Product Owner
Share
"Create forms quickly and easily with JotForm"
What do you like best about Jotform?

Two of the most attractive features of JotForm are its accessibility and the simplicity of creating forms. This means that any team member can easily submit a pre-designed or customised form without any knowledge of HTML or CSS. Encryption capabilities also ensure the security of sensitive data, which is paramount when working remotely. There's also a wealth of pre-designed templates to save time on creating different forms from scratch, which is often required by teams across many industries, and is another reason why JotForm stands out as a leading web form builder.

What do you dislike about Jotform?

I do not like JotForm's pricing as it is too expensive for the features it offers. In addition, some of its image publishing tools could use an upgrade; in particular, I would like to see more customisation options when setting up how submissions are processed - especially so that data doesn't have to be submitted at the push of a button.

What problems is Jotform solving and how is that benefiting you?

In order to provide better services to my clients, I use JotForm to send out detailed surveys and collect the data I need from them. With its online publishing capabilities, it extends the reach of these surveys so that people everywhere can easily access them.

Small Business (50 or fewer emp.)
Jul 07, 2023
 Source
Overall Rating:
4.5
JC
Joseph C.
Founder
Share
"Capable platform that won't break the bank."
What do you like best about Jotform?

Greatly improved our survey/data collection process as well as subsequent tallying and analysis.

What do you dislike about Jotform?

The main page with all of your forms gets cluttered after a while; could use some sort of hierarchical structure. Built-in graphs are limited in scope.

What problems is Jotform solving and how is that benefiting you?

It has drastically reduced hours spent entering and subsequently aggregating survey responses (50ish 20-question surveys per project).

Mid Market (51-1000 emp.)
Jul 05, 2023
 Source
Overall Rating:
4.5
FC
Fred C.
Founder
Share
"Great software!"
What do you like best about Jotform?

Jotform is very easy to use; there are built-in templates that make form creation a breeze!

What do you dislike about Jotform?

No downsides that I experienced; very easy to use!

What problems is Jotform solving and how is that benefiting you?

Jotform made requesting employee feedback very simple. Instead of a traditional "form," with Jotform, I was able to create a feedback tool that was inviting.

Small Business (50 or fewer emp.)
Jul 05, 2023
 Source
Overall Rating:
4.5
SB
Sal B.
Founder
Share
"New to Surveying and loving Jotform!"
What do you like best about Jotform?

My experience with creating online surveys is limited, but Jotform has been very user-friendly, and the Help option with timely responses has been indispensable.

What do you dislike about Jotform?

I have not found anything I dislike about Jotform. However, from a technically handicapped perspective and an explanation of some of the available apps/ attachments (like a glossary of external resources that can be incorporated with Jotform) would be helpful.

What problems is Jotform solving and how is that benefiting you?

I am using Jotform for the creation and collection of responses for Patient Satisfaction Surveys. The patient feedback is invaluable and the exporting option for the data is very helpful.

Small Business (50 or fewer emp.)
Jul 05, 2023
 Source
Overall Rating:
4.5
BB
Ben B.
Founder
Share
"Very good forms"
What do you like best about Jotform?

Ease of making and editing forms. Particularly editing

What do you dislike about Jotform?

Photos saved on forms do not automatically reduce in size and email out with form.

What problems is Jotform solving and how is that benefiting you?

Saving time by completing a form online

Small Business (50 or fewer emp.)
Jul 05, 2023
 Source
Overall Rating:
4.5
KB
Katie B.
Photographer/Owner
Share
"Incredibly Helpful for My Business"
What do you like best about Jotform?

I've used Jotform not just for my business, but for organizations I've done work for as well. I would definitely highly recommend it for any kind of online documents or even data gathering. I personally use it for contracts and inquiry forms for my photography business. It is very easy to setup and use and has lots of widgets to customize it to work for you.

What do you dislike about Jotform?

There have been a few things that I've tried to do that Jotform just doesn't offer. For one, countersigning. I'm not sure that it's not possible - but it is very difficult to set up if it is. Also, it offers the ability to take money, but setup is usually very limited and doesn't always work correctly the way I'd like it to. I've messed with it several times and generally just end up giving up and invoicing each client separately instead because I just can't get it to work right. It's definitely not something that deterred me from using them for other things - but I do wish I could actively use it since it is available.

What problems is Jotform solving and how is that benefiting you?

Not needing signatures in person. I require contracts at booking and it makes things easy to email over and for me to go back and pull submissions easily when I need them.

Small Business (50 or fewer emp.)
Jul 05, 2023
 Source
Overall Rating:
4.5
KG
Kitty G.
Founder
Share
"Easy, efficient, does the job well."
What do you like best about Jotform?

Its intuitive and easy to build forms in. I like you can stylise it too.

What do you dislike about Jotform?

It'd be good if there was a bit more flexibility with setting up questions. I often have more complex questions and have to break them across 2 questions for it to make sense and be clear.

What problems is Jotform solving and how is that benefiting you?

I don't have to do it manually and it's free.

Enterprise (> 1000 emp.)
Jun 24, 2023
 Source
Overall Rating:
4.5
VL
Valeria L.
Land Project Manager
Share
"Create forms easily with Jotform"
What do you like best about Jotform?

I am in love with the versatility of Jotform. With so many different form types available, I can easily tailor them to my exact needs and ensure they are optimised for mobile devices. The ability to customise the user experience both before and after submission makes it quick and easy to encourage people to take action when needed. The ability to personalise the branding is also really helpful! What's more, their service seems great; the fact that it's free adds another layer of awesomeness to everything else this platform offers users like me who need a digital resource toolbox quickly but don't want to compromise on quality.

What do you dislike about Jotform?

Calculating with Jotform's widgets was difficult for me at first, but I eventually found success thanks to their documentation and user reviews. The advantage of using this form builder is that it's cheap and easy; however, if you want more control over data entry than a custom-built website or application might offer, then there may be drawbacks in terms of what can actually be done within the platform.

What problems is Jotform solving and how is that benefiting you?

I no longer have to spend time creating individual documents for invoices, timesheets and sales. With Jotform I can quickly generate all these documents, saving me a lot of time and energy.

Small Business (50 or fewer emp.)
Jun 22, 2023
 Source
Overall Rating:
4.5
TG
Tattiana G.
Founder
Share
"Love for offline forms"
What do you like best about Jotform?

Great for online forms that can be accessed offline or on a tablet via the kiosk mode. Easy to use for creating & users filling in forms. Compared significantly to Google Forms, the offline and kiosk mode makes it better for business use.

What do you dislike about Jotform?

Wish it was easier to copy the form; takes several steps.

What problems is Jotform solving and how is that benefiting you?

Events we attend don't always have internet service, allowing us to have a tablet with the survey to avoid paper/pen surveys. Also having all the entries exportable helps after the event.

Small Business (50 or fewer emp.)
Jun 22, 2023
 Source
Overall Rating:
4.5
Tiona Marie C. avatar
Tiona Marie C.
Founder And Designer
Share
"Great for client intake and automating work flow"
What do you like best about Jotform?

Great for client intake and automating work flow. It is user-friendly and has many prebuilt templates to work from without starting from scratch.

What do you dislike about Jotform?

Modifying templates and finding the right fonts and colours for branding.

What problems is Jotform solving and how is that benefiting you?

Workflow automation

Small Business (50 or fewer emp.)
Jun 14, 2023
 Source
Overall Rating:
4.5
HH
Hilary H.
Founder
Share
"Great resource for businesses"
What do you like best about Jotform?

I love the ease of using this for our business. We are able to send out information and questionnaires to our partners and have great, reliable feedback.

What do you dislike about Jotform?

The only thing i dislike is, i am unable to imbed the form in to my webpage, but that may be user error and not jotform.

What problems is Jotform solving and how is that benefiting you?

Jotform allows me to survey community and coalition members with ease

Mid Market (51-1000 emp.)
Jun 14, 2023
 Source
Overall Rating:
4.5
MB
Mia B.
Founder
Share
"Good, streamlined experience"
What do you like best about Jotform?

I like that it keeps all your data in 1 place that is easy to find.

What do you dislike about Jotform?

I do not like the space capacity. It makes it tedious for me to clean up our account/submissions.

What problems is Jotform solving and how is that benefiting you?

It is helping us keep hundreds of forms for a volunteer program in one place that is easy to search.

Small Business (50 or fewer emp.)
Jun 14, 2023
 Source
Overall Rating:
4.5
VS
Venkatesh S.
Founder
Share
"A quizzing company uses JF as a key tool"
What do you like best about Jotform?

We are one of India's top trivia and quizzing companies. We conduct quizzes at large scale with 1000s of participants for schools, colleges, and corporates. JotForms has become our go-to tool for hosting large scale preliminary round quizzes especially for school students, with auto evaluation of answers. We also use it to capture a lot of registration data.

What do you dislike about Jotform?

Nothing major. Some inherent issues for our type of use case - cannot ensure mass participation in an exactly synchronous manner, cannot do OTP based verification of mobile numbers to weed out duplicate attempts.

What problems is Jotform solving and how is that benefiting you?

Ensuring we can capture data seamlessly - we have multiple fields to capture. Also ensuring that we can easily administer the test at scale without any server crash or load issues.