Intercom Reviews & Product Details

Intercom allowed us to create a new macro to make it easier for us to respond within the allotted time that they gave us.

Pressured due to the issue that we always encountering like connection lost, message not showing.

The customer's urgent concern makes more easier for us to give a quick resolution for the customer as this is a real-time conversation.

It's easy to use and you have AI features implemented. Centralized place for all your messages

The automatic chats do not always work. Even though they are set correctly, sometimes they are sent to the new users, sometimes not. And you can't check why they are not sent.

helps me track all the messages for our clients and making sure all of them are taken care of

The feature rich product and the best experience of those feature

Pretty Expensive. Fortunately our requirements suffice the budget otherwise it would have been impossible to use it. Glad it was on our side

Support and contact customers in general

I love the notes section to show my boss a reply before sending on other programs.

Sometimes I am not sure if emails have been sent out. I would like to k now how 'seen' is recorded.

listening to customers in a fast and effective manner.

The channel of communication is important to expressed information, knowledge and to solve a certain scenario in a conversation. I am in awe for using the intercom to deliver accurate and correct information to my colleagues. The details and fast resolution whilw using the app was very convenient to a corporate world. I am not saying that there was no imperfections about this app, but the font, the characters to the messaging app was quite easy which is why I love to use the Intercom.

The least helpful would be the unnecessary characters on the app, which is understandable because I am not using some of the charcters. Over all, it was nice to use Intercom but I'd rather want to tell the truth that you need to solve for the latency that's been lingering to the app for easy and convenient communication.

The means of communication is easy through the use of Intercom. I can expressed my thoughts and I can solve easily the problem which lead to a greater things in terms of my career.

The Help Center. I "manage" the collection of articles that our company has written for our Help Center and I've been able to pour over the available customization options, and I've thoroughly enjoyed the using the platform.

I wish there were more customization options available in the Help Center.

Intercom has put in a feature request for implementing Hotjar because I was interested in using it for the Help Center, but there isn't currently an option for it.

good chat with rules series - automations banners good faq

long time support response, sometimes bugs

selfe selvice information about webinares, newsletters

It is extremely easy to communicate with customers using Intercom, creating documents to explain how you product works is also easy and it is very helpful for clients.

I would like to improve te data side, for example I would love to have certain information about the use of our customers in certain period, for example; it is very useful for me to know how many web sessions a customer had in a period and this data is not available according to an answer I received from an Intercom representative. That will be great

It is helping solving our clients problems with an efficient communication with us, allowing them and us to have a real time communication and notifying us and them when a new answer is received

The large number of possibilities, the segmentation and tour functionalities, as well as the centralization containing also support.

The platform is not very intuitive and the options in the outbound section for building emails are limited, there is no possibility of great customizations.

Send communications to customers based on segmentations and tags defined according to our audience, such as mapping indicators in these communications and accesses on our platform.

easy to use interface, great with premade answers

the IU design was a little complicated to find options

lot of save answer for different team members

Very easy to navigate, Black background so it's easy on the eyes.

Does not have underline and bullet points

Interactive chatbot that is automated and answers many questions that our Patients call in about.

Some useful features for in application communication with customers.

It can be difficult to diagnose issues with Messenger configuration.

Lightweight, contextual communication with customers - this can help us inform customer of outages, new features, help us try to drive adoption and understand how they perceive our product.

Easy to navigate, insightful reports, and quickly accessible information about customers.

Could have had more features when it comes to personalization of the helpcenter.

Customer service and help articles.

I like how easy it is to self-serve in-product experiments thanks to Intercom. It allows me to run preliminary tests in the product before reaching out to internal partners for additional engineering resources so that I can validate my ideas.

When too many people have access to the tool, things can get messy fast. It's hard to archive dated programs in bulk and there's not an easy way to connect it (that I know of) to other ESPs for a bi-directional sync of unsubscribe data without a CDM or other third-party tool.

The ability to launch growth marketing products quickly so we can learn more about our customers and determine if the assumptions we make are accurate.

Intercom is the best for having the most number of costumer communication tools and solutions

Intercom's pricing and plan content is often times confusing and misleading

Live communication and helpdesk

Aside from the product, I appreciate the amount of documentation they provide with their help center. In addition, the overall product is intuitive which allowed me to learn it inside and out in under a day.

I would love for there to be a pricing model for smaller companies. Since I work for a start-up, all of the packages available are great but they include features that we won't necessarily need or use so it seems like a loss.

Intercom is allowing a seamless connection between clients and businesses. Through intercom, we are able to use the chatbot for live support (which is great because I work for a SaaS company) and allows us to document our products and features using the help center articles functionality.

I love the macros and the ability to add articles or open them up from the chat- so handy!

It is glitchy sometimes, and I'm not too fond of the new inbox.

Staying on top of customer feedback and support - organizing our help center - getting analytics on performance

Everything is interactive, and full of information. Like how AI is being brought in. Very easy to find forgotten convo's.

Articles section. - I feel like the editing side could be furth developed. Its hard to make it look the way you want. Provide stats for Articles, be able to track how many we personally did in a year.

Quick access to users of our product. - This allows me to stay in communication and track it, while assisting our product users.

Intercom has many positive surprises and gets better with time Continuous improvements + clear reporting + ease of setup + very nice and clear interface

Difficulty in obtaining information. The space management sections are not logical or clear. The online resources are not understandable, there are too many in all directions. There is no real guide created by intercom

this question is too vague.

Intercom is a beautiful, aesthetically pleasing live chat messenger that packs a punch. There are tons of integrations that take the platform to the next level based on the use case.

Intercom didn't give us the ability to see who was browsing our website actively, message them proactively, and see what pages they were on. It also didn't connect with Pardot (most don't).

We want to provide the best customer experience possible, and intercom allows us to put our best foot forward. This includes appealing design and layout, suggested articles, and bot flows.