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Copper Logo
Copper
Streamlined Customer Management Solution
4.5
(1,118)
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Copper Reviews & Product Details

Copper Overview
What is Copper?

Formerly known as ProsperWorks CRM, Copper CRM is a software that’s best known for its ability to seamlessly integrate with Google’s collection of cloud applications. To date, it’s recognized as the only sales automation solution that’s endorsed by Google, which makes the platform a top choice for many businesses whose work systems are already operating using tools in the Google ecosystem. Preferred by small to medium enterprises, Copper CRM also boasts streamlined features with a user-friendly interface.

Company Copper CRM, Inc.
Year founded 2014
Company size 51-200 employees
Headquarters San Francisco, CA, United States
Social Media
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What Copper is best for?
How does Copper compare to Act!?
What are the pros and cons of Copper?
Copper Product Details
Capabilities
API
Segment
Small Business
Mid Market
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Copper Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Copper Media
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Copper Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: January 19, 2025
Copper Logo
1,118 Copper Reviews
4.5 out of 5
Small Business (50 or fewer emp.)
Jun 16, 2020
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Copper has helped our team grow and stay connected."
What do you like best about Copper?

The gmail integration is really helpful to keep information flowing

What do you dislike about Copper?

I have had a few instances where the platform has been a bit glitchy.

What problems is Copper solving and how is that benefiting you?

We are currently launching an inside sale team and copper has been a huge help.

Small Business (50 or fewer emp.)
Feb 21, 2020
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Great small business CRM"
What do you like best about Copper?

It is very simple to use and implement. adoption was quick from our staff

What do you dislike about Copper?

Not being able to create new object records for things such as service

What problems is Copper solving and how is that benefiting you?

tracking leads, opportunities and account details. The benefit is that it increased productivity

Small Business (50 or fewer emp.)
Feb 20, 2020
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"It's a great tool that really helps stay organized and involved with every client."
What do you like best about Copper?

That it integrates with Gmail so seemlessly.

What do you dislike about Copper?

That you can't set a default timeline for a task. It automatically defaults to 1 day, and I would set it to a week if possible. I have to change the task follow up timeline literally every time I create a task, which can be annoying. If I could set it to automatically default to 1 week it would save me some time.

What problems is Copper solving and how is that benefiting you?

It's helping me keep in touch with our wide range of clients, reminds me of all previous contacts and what stage in the sales process I am with each client.

Small Business (50 or fewer emp.)
Feb 20, 2020
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"The integration is a lifesaver! Simple to use, quick adoption"
What do you like best about Copper?

This tool is incredibly easy to implement in that it takes minimal time and does not require training from a Copper employee or consultant. Its core competency, integration with Gmail, is a lifesaver to small companies in keeping a record of contacts and simple onboarding.

What do you dislike about Copper?

I wish I would be automatically logged in, as I tend to not use the tool when I have to log in and wait for the extension to load. It would also be helpful to have a pipeline to track product adoption stages in addition to sales opportunities (I work for a software company). Additionally, the web version often returns a blank page when initially logging in, causing me to close the site and revisit the URL.

What problems is Copper solving and how is that benefiting you?

Working on a small team, Copper has been far and away the easiest CRM to implement, especially coming from Salesforce. The web version is both savvy and easily navigable with great record-keeping features that save time from sifting through emails.

Mid Market (51-1000 emp.)
Feb 20, 2020
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Easy to use!"
What do you like best about Copper?

Search function helps me manage accounts

What do you dislike about Copper?

There aren't too many downsides.I like the dashboard.

What problems is Copper solving and how is that benefiting you?

We are using copper to manage our customer lifecycle

Mid Market (51-1000 emp.)
Feb 20, 2020
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Copper makes follow up so easy!"
What do you like best about Copper?

Emails automatically logging! Also, tasks syncing to your calendar so you can see them without actually going to the task button. So user friendly too.

What do you dislike about Copper?

Not being able to duplicate a lead. we can merge leads but not create a second lead for the same person with the same information at the click of a button we have to manually input all of that to create a new lead

What problems is Copper solving and how is that benefiting you?

we are able to avoid people falling through the cracks with the filters as well as easily keep up with long term follow up by setting certain statuses and filters

Mid Market (51-1000 emp.)
Oct 25, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Customizable to automate as much as possible"
What do you like best about Copper?

It's been great to set Copper to auto-create tasks at different stages of our pipeline. Keeps me on track for my meetings and progress.

What do you dislike about Copper?

Copper plugs into my gmail, which is great - but emailing from Copper offers none of the plug-ins. 2-way sync would be great.

What problems is Copper solving and how is that benefiting you?

Keeping on top of client pipeline, being able to track previous opportunities for the same client and compile notes.

Small Business (50 or fewer emp.)
Jul 24, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Copper is accessible and easy to use"
What do you like best about Copper?

Great user interface is easy to use, great for storing contact information quickly. The system saves each customer interactions made, including files sent to email, facilitating the work of sales representatives. The reporting and analysis tool provides key metrics for planning and making decisions regarding our business strategies. I must mention that the integration with Gmail is effective, I can automatically add leads and track their activity in the CRM.

What do you dislike about Copper?

Although it is a functional software, it lacks some customization features and integrations with third-party software.

What problems is Copper solving and how is that benefiting you?

Copper improves sales management and decision-making. The functions facilitate contact registration, sales management, task planning and lead tracking. It simplifies the workflow. It is versatile and conforms to the needs and demands of the sales department.

Small Business (50 or fewer emp.)
Jun 26, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Copper as a CRM / ATS"
What do you like best about Copper?

Copper works seamlessly with GSuite. The integration in the sidebar of Gmail allows for quick updates without having to enter the web app. The platform overall is extremely intuitive and offers a clear snapshot into the business.

What do you dislike about Copper?

Customization and integrations still have a way to go but the team has expressed a willingness to explore all options.

What problems is Copper solving and how is that benefiting you?

We are able to make the shift towards being a data-driven organization.

Small Business (50 or fewer emp.)
Apr 08, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Copper is my favorite CRM tool"
What do you like best about Copper?

So i will be 100% honest here. I love copper. But i dont use it all the time. If I am doing a lot of prospecting, I get it. But i still with the price was at least half.. or maybe a 'forever free'model of a small amount of contacts

What do you dislike about Copper?

this product is great! it has everyting i love about crm. And i used to use pipedrive too,. the only thing that doesnt work for me is the price

What problems is Copper solving and how is that benefiting you?

bautiful CRM that gives you bird eye view of deals and prospects. i dont have too many open deals, so when i use it.. it does the job right

Small Business (50 or fewer emp.)
Jan 18, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"ONe of the Best CRM I've used"
What do you like best about Copper?

Because it's to easy todo my task and the cooper give me a lot of insides to management my work with focus sales.

What do you dislike about Copper?

for now i do not find something to reply this question.

What problems is Copper solving and how is that benefiting you?

We wave a proble with sales workflow, management pipeline and customer management. So we change the platform CRM and we increased our productivity and ours Sales Executives can be manager your account with more speed and assertiveness.

Small Business (50 or fewer emp.)
Nov 26, 2018
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Great tool for busy workflows"
What do you like best about Copper?

Flexibility to use for different applications. Useful to keep organize workflows. For example, I use it to keep tabs on the different stages of our sales, such as when we receive a PO, when is created in our system, when we've sent it out to our customer and waiting for approval, when payment has been done and is ready for our warehouse.

What do you dislike about Copper?

The only thing I disliked at first was the extra step of the creations of the Opportunities, however now is part of my flow, so it doesn't bother me anymore.

What problems is Copper solving and how is that benefiting you?

Never again a sales order, a backorder fall in the cracks. We are pretty accurate and reliable to our customers.

Small Business (50 or fewer emp.)
Nov 26, 2018
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"tracking opportunities and contacts with ease!"
What do you like best about Copper?

love the gmail integration that automatically syncs emails, and has a great feature of being able to add contacts and opportunities directly from gmail (with information that automatically populates). love how it tracks opportunities

What do you dislike about Copper?

I only wanted one user to move up from the basic account because only one person would be using a couple of additional features in the professional. However we had to pay for all users to move up to the professional account. I'm thinking of down grading our use to basic as we can't justify the extra spend for our small business.

What problems is Copper solving and how is that benefiting you?

ensuring business opportunities don't drop off the radar and supporting team discussions around BD sending out bulk emails for marketing campaigns understand stats around business opportunities to help us understand where and how to improve

Mid Market (51-1000 emp.)
Nov 21, 2018
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Stay Organize Stay On Top"
What do you like best about Copper?

The integration into the G Series, allows emails from clients to be available within Copper for ease and organization

What do you dislike about Copper?

Assigning multiple companies to the same person / customer, as our clients have multiple companies and projects

What problems is Copper solving and how is that benefiting you?

Keeping track of business opportunities, activities and contact with your clients all while integrating seamlessly with Gmail and Google Calendar.

Small Business (50 or fewer emp.)
Nov 21, 2018
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Copper streamlines the sales pipeline"
What do you like best about Copper?

I use Copper with my team on a daily basis to keep the sales pipeline transparent and see where we're at on various sales. It has been instrumental in reminding our teammates when to follow up and takes the headache out of relying on email or calendar reminders. I like the reporting and graphical representation of our leads, sales, who's performing, who's underperforming, how much we've lost in our lost bids, etc. There is a lot to be gleaned from this software.

What do you dislike about Copper?

The CRM aspect of it could be improved. It would be great if we could view contacts/leads in a more streamlined way. There are also some features that could be improved with better categorization of leads and sales pipelines.

What problems is Copper solving and how is that benefiting you?

I am saving time by using the automation that Copper provides in the pipeline and sales tracking features within the system. The sales performance reporting has also led to a visual representation of how our sales and lost sales are impacting us overall.

Small Business (50 or fewer emp.)
Aug 22, 2018
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Great CRM software"
What do you like best about Copper?

I love how Easy it is to move things through a pipeline and how it can integrate with google sheets and gmail. It makes tracking leads so easy.

What do you dislike about Copper?

I don’t love the reporting features. They are very limited in what you can do without fully exporting to excel.

What problems is Copper solving and how is that benefiting you?

We are able to track customer relationships, leads, and keep an eye on our sales pipeline.

Small Business (50 or fewer emp.)
Jun 01, 2018
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Works well for joining together PW & Gmail"
What do you like best about Copper?

I like being able to see my contact's info right in gmail along with the activity history and other important details.

What do you dislike about Copper?

Sometimes the addon doesn't load as fast as I'd like, but that could be on my side.

What problems is Copper solving and how is that benefiting you?

Eliminating data entry and keeping everyone on the same page.

Small Business (50 or fewer emp.)
May 15, 2018
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"First and Only CRM"
What do you like best about Copper?

My favorite part about it was the custom pipeline. I have never used another CRM system but I don't think I would want to. I also liked how custom to our companies it could be.

What do you dislike about Copper?

One thing that I disliked was multiple clients. I know that there is a way to "merge" duplicate clients but I wish there was a automatic way.

What problems is Copper solving and how is that benefiting you?

Communication between my co-workers and I. Like I said, it was my first CRM - so there were no more post-its all over the place to leave notes for each other.

Small Business (50 or fewer emp.)
May 05, 2018
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Well organized for tracking pipelines"
What do you like best about Copper?

Really like the layout for keeping track of work progress

What do you dislike about Copper?

semi editable- we had a bit of struggle differentiating cold calls and incoming inquiries

What problems is Copper solving and how is that benefiting you?

huge benefit that it pulls info from the email!

Small Business (50 or fewer emp.)
Apr 27, 2018
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Very Flexible"
What do you like best about Copper?

Prosperworks allows me to have multiple sales pipelines that help us manage the different phases and styles of projects.

What do you dislike about Copper?

I would like integration with Dialpad to call customers directly from the customer profile.

What problems is Copper solving and how is that benefiting you?

We are tracking sales and bid lists.