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Smartsheet
Streamlined Work Management Solution
4.4
(14,385)
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Smartsheet Reviews & Product Details

Smartsheet Overview
What is Smartsheet?

Priding itself as the trusted work management platform of over 90% of Fortune 100 companies, Smartsheet is a modern work management software that enables businesses to manage projects, automate processes and workflows, and scale up to enterprise-level portfolios and programs. It offers a robust set of views, dashboards, reports, and workflows to track and capture project plans, schedules, and resources. Smartsheet easily integrates with a number of third-party apps and software to allow teams to integrate the platform into their current way of working. Enterprise-grade, it’s one of the most secure work management software in the marketplace, giving managers and IT teams visibility and granular control over data and access.

Company Smartsheet Inc.
Year founded 2006
Company size 1001-5000 employees
Headquarters Bellevue, Washington, United States
Social Media
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Smartsheet Categories on Findstack
Ask Questions about Smartsheet
What Smartsheet is best for?
How does Smartsheet compare to Asana?
What are the pros and cons of Smartsheet?
Smartsheet Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Smartsheet Pros and Cons
Pros
  • Data-driven automation for more efficient workflows
  • Easily customizable platform
  • A highly visual solution makes task tracking easier
  • Critical task management features help drive productivity at scale
  • Reliable automation of critical business processes for team and projects
Cons
  • No time tracking feature
  • Doesn’t offer an auto-save option
  • Limited calendar view
  • No time tracking feature
Smartsheet Awards
Findstack 2024 General Badge
Smartsheet Features
Agile Methodologies Support
Budget Management
Calendar Integration
Client Portal
Collaboration Tools
Customizable Dashboards
Dependency Tracking
Document Management
File Sharing
Gantt Charts
Integration with Third-Party Apps
Issue Tracking
Kanban Boards
Milestone Tracking
Mobile Access
Notifications and Alerts
Portfolio Management
Progress Tracking
Project Planning
Project Templates
Real-Time Updates
Reporting and Analytics
Resource Management
Risk Management
Role-Based Access Control
Sprints Management
Task Management
Team Communication
Time Tracking
Workflow Automation
Smartsheet Media
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Smartsheet Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: September 19, 2024
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14,385 Smartsheet Reviews
4.4 out of 5
Mid Market (51-1000 emp.)
Aug 23, 2023
 Source
Overall Rating:
5.0
XS
Xochitl S.
Founder
Share
"Good work tool"
What do you like best about Smartsheet?

@Tag person assign task responsibilities. Attach documents: not having to search thousands of emails but in the same line have all the attachments ready.

What do you dislike about Smartsheet?

I think it would be good to add some formula functions that Excel has. I would like to make pivotes table in Smartsheet.

What problems is Smartsheet solving and how is that benefiting you?

you don't need to walk behind people for deadlines. It helps me a lot in managing my time. Yes, I am more produtive.

Mid Market (51-1000 emp.)
Aug 23, 2023
 Source
Overall Rating:
5.0
RJ
Rachel J.
Founder
Share
"Huge Fan of Smartsheet!"
What do you like best about Smartsheet?

I was a hard convert, Smartsheet was recommended to me by a peer, but I took a couple year to adopt it. I've been hooked on the product ever since; the sharing and collaborative capabilities make communicating and keeping the team(s) across multiple organizations up to date so much easier. I don't send a sinlge email, yet everyone on my team knows exactly what they are accountable for 24/7. A few years ago, there was talk of moving to a different platform, I offered that I would pay for the Smartsheet account personally if they would allow me to continue using it, but thankfully, that never became necessary!

What do you dislike about Smartsheet?

I would like easier ways to aggragate the information across projects and across open item sheets. I would also like to see what changed on a sheet and what the value was previously. I would like to be able to enter a buget on a row and then be able to track change request revisions to that row and see the hostory over time.

What problems is Smartsheet solving and how is that benefiting you?

Being able to connect multiple resources across multiple organizations on a singe project greatly streamlines my communication requirements and there are never misunderstandings becuase someone is looking a tthe wrong version of a plan. Dozens of emails are emliniated each week just by training the team to review their sheets.

Enterprise (> 1000 emp.)
Aug 23, 2023
 Source
Overall Rating:
5.0
KT
Kayla T.
Founder
Share
"Smartsheet Forms for Easy Tracking"
What do you like best about Smartsheet?

My favorite thing about smartsheets is the forms feature. It is simple to set up a form by either setting up your columns or adding and dragging options in the manage forms tab. I personally use forms to collect attendance at events, concerns/feedback, and vacation requests.

What do you dislike about Smartsheet?

The least helpful thing about smartsheet in my experience is I cannot easily copy and paste my data into an excel file. I can export, but sometimes I want to only take a portion. I've learned I can use my shortcut keys, but I can't simply right click to copy/paste.

What problems is Smartsheet solving and how is that benefiting you?

For me, smartsheet's integration of filters, forms, collaboration and workflows solves the issue of easily identifying data collected through QR codes to a smartsheet form, sharing that data, and setting up workflows to instantly be notified of new data.

Enterprise (> 1000 emp.)
Aug 22, 2023
 Source
Overall Rating:
5.0
CM
Courtney M.
Founder
Share
"SmartSheet is an amazing way to organize and present data!"
What do you like best about Smartsheet?

I highly recommend SmartSheet to everyone! It is a highly useful tool that is perfect for receiving, analyzing, and presenting information. I love how easy it is to customize formulas and automated workflows. It is extremely user-friendly and easy to learn. I also value the ability to create visually appealing dashboards that automatically update with new data in real-time. I have found a multitude of uses for SmartSheet in our team's office. Thank you, SmartSheet!

What do you dislike about Smartsheet?

I have been using SmartSheets for two years now, and have nothing negative to say.

What problems is Smartsheet solving and how is that benefiting you?

SmartSheet allows an easy way to capture, organize, and present data in real-time.

Small Business (50 or fewer emp.)
Aug 22, 2023
 Source
Overall Rating:
5.0
Gaurav B. avatar
Gaurav B.
Project Management Consultant
Share
"User Friendly"
What do you like best about Smartsheet?

It is very easy to use as compared to Primavera & MS Project. Formulaes can be inserted which is a added benefit. Sheet can be shared with multiple people & If someone update the sheet every one will get the update on their system.

What do you dislike about Smartsheet?

No dislike till now. I am a happy user. It took me only 1-2 days to get friendly with software & started making schedules by my own, using filters & generating reports.

What problems is Smartsheet solving and how is that benefiting you?

It is solving major issues which every project manager faces during progress review. It gives the critical path of a project which can be monitored regulary & delays can be tracked & resolved to complete the project on time.

Small Business (50 or fewer emp.)
Aug 22, 2023
 Source
Overall Rating:
5.0
Jeff P. avatar
Jeff P.
Occupational Therapist
Share
"Smartsheet making my job so much easier!"
What do you like best about Smartsheet?

I love how user friendly Smartsheet is. It is so much easier to learn new skills than other programs. I think that the ability to create your own routines makes it so much fun to use as well.

What do you dislike about Smartsheet?

The only thing about Smartsheet that I dislike would be the ability to have multiple sheets within one project.

What problems is Smartsheet solving and how is that benefiting you?

Smartsheet is creating a more streamlined work process for me. The ability to house all of my contacts within one sheet and easily navigate saves time during my day.

Mid Market (51-1000 emp.)
Aug 22, 2023
 Source
Overall Rating:
5.0
JC
Joe C.
Founder
Share
"Very useful"
What do you like best about Smartsheet?

Smartsheet is great for interactive sharing of data between businesses. I am able to log on and see multiple spreadsheets that our motor trade dealers update, which saves me time having to call or email them for information.

What do you dislike about Smartsheet?

I don't think there's any downside to using smartsheet. It's very easy to use and loads instantly.

What problems is Smartsheet solving and how is that benefiting you?

Smartsheet is a timesaving middleman, I can log on and see all the latest updates from our suppliers without having to chase for information. It saves everyone a significant amount of time which means I can focus on other tasks easier.

Mid Market (51-1000 emp.)
Aug 22, 2023
 Source
Overall Rating:
5.0
JA
Jon A.
Founder
Share
"Awesome Tool for Data Analysis"
What do you like best about Smartsheet?

Simple tool for collecting data from a broad audiance via webform without the need for user accounts, then the ability to collate aggregate data insights in visual format.

What do you dislike about Smartsheet?

The only thing I dislike about smartsheet is the recent hassle I've had in sorting our account to recieve GBP invoices rather than USD. I would like to see Smartsheet develope a couple of things: 1. VLOOKUP that doesn't depend on the look-up data being sorted alphabetically or chronologically. 2. VLOOKUP that can look-up from a Report, not just a Sheet (this would resolve point 1.). 3. A function in Dropdown that can source the dropdown options from a column within another Sheet OR Report with dependencies.

What problems is Smartsheet solving and how is that benefiting you?

We are collecting data across the organisation in a simple way via webforms at key gateway points in our processes. This allows us to analyse aggregate data to track against lead indicator targets and monitor trends/variances.

Mid Market (51-1000 emp.)
Aug 21, 2023
 Source
Overall Rating:
5.0
AH
Amy H.
Founder
Share
"Smartsheet"
What do you like best about Smartsheet?

Simple sheet for multiple users to use at once.

What do you dislike about Smartsheet?

sometimes when trying to search it doesnt always find what you are looking for, although it is on the sheet

What problems is Smartsheet solving and how is that benefiting you?

enabling users to view a sheet that is constantly being updated and changed. Also use task management to make sure teams are completing all tasks.

Small Business (50 or fewer emp.)
Aug 21, 2023
 Source
Overall Rating:
5.0
CF
Catherine F.
Founder
Share
"SmartSheet is the Back Bone of our Company"
What do you like best about Smartsheet?

Fairly easy to understand, yet can handle complex organization and communication. We store meeting notes, client selections, create build timelines, and all are easily accessible. We can also create reports to quickly pull together information from multiple sheets.

What do you dislike about Smartsheet?

It isn't easy to set up. We have one person who works closely with a SmartSheet consultant to set everything up and keep it functioning. Without an internal employee SmartSheet wizard, it would not be as functional for us.

What problems is Smartsheet solving and how is that benefiting you?

It integrates our entire business from the moment someone signs a contract until the very end of warranty. It keeps us very organized and productive. Our performance is the best in the industry.

Small Business (50 or fewer emp.)
Aug 21, 2023
 Source
Overall Rating:
5.0
BH
Brighid H.
Founder
Share
"Great tool for collaboration!"
What do you like best about Smartsheet?

It combines familiar elements from software like Excel with collaborative tools, making it easy to share information and communicate with colleagues. I love that we can also store attachments and create reports/dashboards!

What do you dislike about Smartsheet?

I'd love to see more messaging options added to the platform! Perhaps an instant chat feature so multiple individuals can easily converse about specific Smartsheet rows?

What problems is Smartsheet solving and how is that benefiting you?

Smartsheet allows our team to store documentation, claim and track our work, communicate with each other with more ease, and have greater visibility on outstanding work.

Mid Market (51-1000 emp.)
Aug 21, 2023
 Source
Overall Rating:
5.0
SH
Shelbie H.
Manager Of Scheduling
Share
"Applicant Tracking System"
What do you like best about Smartsheet?

I hopped on the smartsheet wagon about a year and a half ago. At the time our team was not utilizing Smartsheet in a way that benefited the team. I was able to quickly learn Smartsheet as it is incredibly user friendly, and create an Applicant Tracking System for our company. Our vendors were able to submit their candidates through a portal I created via forms, and our managers were able to review them on the back end of the portal. We went from having hundreds of emails in our manager's inboxes, to having individualized reports set up weekly, shrinking the overall impact to their inbox down to 1 email a week. In the past year and a half, we received nearly 3000 candidate submissions and hired amazing team members in the process. I'm so grateful for Smartsheet and the user friendly interface.

What do you dislike about Smartsheet?

Aside from a few glitches here and there with automation, I can't really think of much that was an issue while using smartsheet. Sometimes the automation emails lag but nothing more than 15-20 minutes usually.

What problems is Smartsheet solving and how is that benefiting you?

Prior to smartsheet, we didn't have an applicant tracking system.This caused our vendors to completely bombard our hiring managers with emails daily with new and existing applicants. Now, we go into smartsheet and view the outcome(or the automation is emailed to us) and we are able to give the agency updates immediately after interviews. No more emailing 100 times, calling, and bothering the managers. This solved a huge problem that we had and allowed us to free up the managers to do more than just read emails!

Mid Market (51-1000 emp.)
Aug 21, 2023
 Source
Overall Rating:
5.0
DW
Desiree' W.
Founder
Share
"Seamless Collaboration"
What do you like best about Smartsheet?

I love the ability to connect multiple viewers and editors. We get to share pertinent information across the business. I love the auto saving abilities as well.

What do you dislike about Smartsheet?

I think there could be more external collaboration. I think being able to split sheets with certain content at the top and other tracking at the bottom would be ideal. I also wish there was a way to have the same name for columns and flexibility moving the first column.

What problems is Smartsheet solving and how is that benefiting you?

Seeing real time data and others being able to have notes on updates happening. It's also solving the problem of tracking restaurants that are open or closed or about to. It gives the most accurate data.

Small Business (50 or fewer emp.)
Aug 21, 2023
 Source
Overall Rating:
5.0
NN
Nima N.
Founder
Share
"Excellent, capable and easy to work with"
What do you like best about Smartsheet?

Document attachment, comment, similarty to excel

What do you dislike about Smartsheet?

Cost, moving the Date out of the samrtsheet and the end of the project

What problems is Smartsheet solving and how is that benefiting you?

It helps me the organize the complete project with easy presentation to the client

Mid Market (51-1000 emp.)
Aug 21, 2023
 Source
Overall Rating:
5.0
ED
Elise D.
Founder
Share
"Easy to use, good overview, good help center"
What do you like best about Smartsheet?

Pretty dashboards that are live and easy to combine several sheets together

What do you dislike about Smartsheet?

Does not provide several tabs in a sheet like Excel

What problems is Smartsheet solving and how is that benefiting you?

Quick and easy access to everything. Nice dashboard views. Easy to share access with everyone who needs it

Enterprise (> 1000 emp.)
Aug 21, 2023
 Source
Overall Rating:
5.0
Miruna K. avatar
Miruna K.
Workshop Coordinator
Share
"Smooth and organized thanks to Smartsheet"
What do you like best about Smartsheet?

I like being able to work at the same time with my peers and knowing that no information will be lost. Automation rules are a big win for me, it keeps me on top of things and makes life easier.

What do you dislike about Smartsheet?

Sometimes is not the most user-friendly, but I think that with some investigation you can find all the information available in the community center.

What problems is Smartsheet solving and how is that benefiting you?

Having everything in one place, working together with colleagues, automating tasks, and giving reminders. Having an overview of everything.

Enterprise (> 1000 emp.)
Aug 21, 2023
 Source
Overall Rating:
5.0
AS
Anthony S.
Founder
Share
"Smartsheet is a dynamic and multi-functional tool that facilitates organization and productivity."
What do you like best about Smartsheet?

The automation, forms, connections, and overall tools that allow for shared connectivity and communication amongst different team members. My team and I utilize the comment feature quite extensively.

What do you dislike about Smartsheet?

I wish Smartsheet allowed for multiple filtering and sorting capabilities. It can be quite frustrating at times when attempting to filter and sort simultaneously.

What problems is Smartsheet solving and how is that benefiting you?

To bridge a communication and work gap between multi-discriplinary teams and groups within my organization. It allows for real-time changes and feedback between all applicable groups.

Small Business (50 or fewer emp.)
Aug 21, 2023
 Source
Overall Rating:
5.0
JN
Jocelyn N.
Founder
Share
"Smartsheets Business Review"
What do you like best about Smartsheet?

The most beneficial aspect of Smartsheets is that all your data can be in one place, such as notes, attachments, and contact information. The system is easy to use as the structure is similar to other spreadsheets but with more bells and whistles.

What do you dislike about Smartsheet?

There are several limitations to Smartsheets. One major limitation is that you can't unhide only a couple of columns in a sheet. If you want to see something, you have to unhide all and rehide the columns you do not want to see. This is a time consuming process if you have a very large sheet.

What problems is Smartsheet solving and how is that benefiting you?

The benefit that Smartsheet has for my team is that it can easily be shared with internal and external users. It eliminates barriers to collaboration! It also increases efficiency as the team can comment on specific rows and it sends timely updates to the team.

Small Business (50 or fewer emp.)
Aug 21, 2023
 Source
Overall Rating:
5.0
AB
Amy B.
Founder
Share
"Perfect for project planning and visibility"
What do you like best about Smartsheet?

Smartsheets is like Excel on steroids with added Project Management features. Add in formulas, dynamic reporting, and dashboards and it's a powerful tool! We've been able to make exactly the right information available to stakeholders via dashboards, which has decreased the number of questions asked to our team and increased trust we're working on the right things. The template sets are an amazing resource for getting started, and the documentation, training videos, webinars and community forums are so helpful in figuring out pretty much anything you need to do.

What do you dislike about Smartsheet?

I find the formulas a bit tricky (both in concept and syntax), but I've always been able to figure out what I need via the documentation and community forums.

What problems is Smartsheet solving and how is that benefiting you?

We use Smartsheets to communicate and track both within the team and outside of it. We track our projects against a baseline we set at the beginning to better understand current status, and also to better estimate for future development work. We make our current projects and recent releases visible via a dashboard, significantly decreasing the number of questions coming into our team.

Mid Market (51-1000 emp.)
Aug 21, 2023
 Source
Overall Rating:
5.0
Valerie R. avatar
Valerie R.
Project Manager
Share
"Game changer in Project Management and Executive Level Communication"
What do you like best about Smartsheet?

In my time working with Smartsheet, I feel like I have only scratched the surface, and it has already revolutionized our ways of work. I like to say that Smartsheet is Excel on steroids. With workflow management, communications, information presentation, and so much more, Smartsheet has upped our game! My companly likes to try out several platforms and Smartsheet has been the standout in terms of universal use. From finance, to investments, to legal, and more, this product is a winner!

What do you dislike about Smartsheet?

If I had to identify a shortfall of Smartsheet, it would not be with the product, but with the resistance of my colleagues to learn something new. Luckily, Smartsheet has a "Motivator" program that allows power uses to have access to training tools and small incentives to bring people to the table to learn more about the program.

What problems is Smartsheet solving and how is that benefiting you?

I believe that there are silos that exisist to some extent in every business. Smartsheet helps to foster collaborative planning and teamwork. I have seen progress in creating solid teams and having people come together to creat better systems and structures.

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