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Smartsheet
Streamlined Work Management Solution
4.4
(14,385)
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Smartsheet Reviews & Product Details

Smartsheet Overview
What is Smartsheet?

Priding itself as the trusted work management platform of over 90% of Fortune 100 companies, Smartsheet is a modern work management software that enables businesses to manage projects, automate processes and workflows, and scale up to enterprise-level portfolios and programs. It offers a robust set of views, dashboards, reports, and workflows to track and capture project plans, schedules, and resources. Smartsheet easily integrates with a number of third-party apps and software to allow teams to integrate the platform into their current way of working. Enterprise-grade, it’s one of the most secure work management software in the marketplace, giving managers and IT teams visibility and granular control over data and access.

Company Smartsheet Inc.
Year founded 2006
Company size 1001-5000 employees
Headquarters Bellevue, Washington, United States
Social Media
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Smartsheet Categories on Findstack
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Ask Questions about Smartsheet
What Smartsheet is best for?
How does Smartsheet compare to Asana?
What are the pros and cons of Smartsheet?
Smartsheet Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Smartsheet Pros and Cons
Pros
  • Data-driven automation for more efficient workflows
  • Easily customizable platform
  • A highly visual solution makes task tracking easier
  • Critical task management features help drive productivity at scale
  • Reliable automation of critical business processes for team and projects
Cons
  • No time tracking feature
  • Doesn’t offer an auto-save option
  • Limited calendar view
  • No time tracking feature
Smartsheet Awards
Findstack 2024 General Badge
Smartsheet Features
Agile Methodologies Support
Budget Management
Calendar Integration
Client Portal
Collaboration Tools
Customizable Dashboards
Dependency Tracking
Document Management
File Sharing
Gantt Charts
Integration with Third-Party Apps
Issue Tracking
Kanban Boards
Milestone Tracking
Mobile Access
Notifications and Alerts
Portfolio Management
Progress Tracking
Project Planning
Project Templates
Real-Time Updates
Reporting and Analytics
Resource Management
Risk Management
Role-Based Access Control
Sprints Management
Task Management
Team Communication
Time Tracking
Workflow Automation
Smartsheet Media
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Smartsheet Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: December 20, 2024
Smartsheet Logo
14,385 Smartsheet Reviews
4.4 out of 5
Mid Market (51-1000 emp.)
Feb 03, 2024
 Source
Overall Rating:
5.0
David A. avatar
David A.
Project Manager
Share
"Love the easy and User-friendliness of this"
What do you like best about Smartsheet?

I love how easy it is to use it and even complicated stuff like forms and functions (which there are lots of) and logic is very straight forward and with a couple of read pages, one is able to easily understand and use all of the functions. Also the Customer support is extremely helpful. It is also very easy to use with some other apps, feeding data etc. I am using it every day for the past 6 month and never had any major issues.

What do you dislike about Smartsheet?

I think there are not a lo of negative things to say about SmartSheet, however, I would highlight the fact that after a person saves CTRl+Z does not properly work, however, this might be my personal issue.

What problems is Smartsheet solving and how is that benefiting you?

It helps automate a lot of manual work (sending emails when specific cell is changed and adding info to cells after other cells are filled.

Small Business (50 or fewer emp.)
Feb 02, 2024
 Source
Overall Rating:
5.0
JK
Jacqueline K.
Founder
Share
"Simplistic Functionality!"
What do you like best about Smartsheet?

Simple to start using Smartsheet. Great support with SS Support team, Help resources and SS university. Our team used the platform daily to capture data, update information, send automated requests to agency colleagues. Many similarities with Excel makes the learning curve easy and implementation of the sheets a breeze.

What do you dislike about Smartsheet?

I have not found one, yet! I have been using SS for more than 7 years now, and frought the plateform to two different agencies for grant management and data collection for the grants.

What problems is Smartsheet solving and how is that benefiting you?

At this time, I have not identified any specific applications that I would like SS to address.

Small Business (50 or fewer emp.)
Feb 01, 2024
 Source
Overall Rating:
5.0
FK
Fida K.
Founder
Share
"Great tool"
What do you like best about Smartsheet?

Very easy to use, set up and share with the wider.

What do you dislike about Smartsheet?

We dont use it that often but when we do it's great.

What problems is Smartsheet solving and how is that benefiting you?

It's helping us solve production management issues.

Small Business (50 or fewer emp.)
Feb 01, 2024
 Source
Overall Rating:
5.0
RH
Robyn H.
Founder
Share
"Efficient and user friendly"
What do you like best about Smartsheet?

You can review the history of changes and the scheduling function

What do you dislike about Smartsheet?

There is not much that i dislike about smartsheets

What problems is Smartsheet solving and how is that benefiting you?

N/A

Mid Market (51-1000 emp.)
Feb 01, 2024
 Source
Overall Rating:
5.0
Remigiusz R. avatar
Remigiusz R.
Development Manager
Share
"Planing, shchedule and reports of projects."
What do you like best about Smartsheet?

Easy to use gantt charts. Usefull integration between diferent sheets. Easy implement in daily task to increase efficency. Delegte work, task list. We

What do you dislike about Smartsheet?

Could be more and better option of visualisation data in sheet. When working internationally, the time in the mobile data change history does not work correctly for the user's location. In the case of the dashboard and the shortcut widget tool, there is an error that does not allow you to add another attachment from the BOX for the first time, but you must perform the entire operation again for it to be added correctly.

What problems is Smartsheet solving and how is that benefiting you?

Increase efficiency of work.

Small Business (50 or fewer emp.)
Feb 01, 2024
 Source
Overall Rating:
5.0
Jacqui D. avatar
Jacqui D.
Venue Manager
Share
"Powerful project management tool"
What do you like best about Smartsheet?

- great templates - good intergrations - Good to use with external clients - dashboards are good

What do you dislike about Smartsheet?

Not the easiest UX..... annoying that you need to create summary sheets to drive dasjhboards - you should just be able to hyperlink data from the main sheet to summarize.

What problems is Smartsheet solving and how is that benefiting you?

- working with clients - quickly summarising projects using dashboards

Mid Market (51-1000 emp.)
Jan 31, 2024
 Source
Overall Rating:
5.0
CC
Cristina C.
Founder
Share
"Very powerful tool for accountants"
What do you like best about Smartsheet?

One of the best things about is is the ability to centralize all finance related information in one place. It allows us to create customizable spreadsheets and dashboards which can be tailored to meet the specific needs of the finance team. It definetely improved the way we manage the relationship with our customers and suppliers as we have a spreadsheet for each of them and we all work together on it. it is very easy to use, we leant it quicky, our suppliers implemented it as well. We use it all the time for various tasks. The ability to share sheets with colleagues and external partners facilitates seamless collaboration and helps ensure that everyone is working on the most up-to-date information. it was very easy to integrate for the AP team, it helped us resolve invoice discrepancies or clarify pament terms with suppliers. Customer support was helpful whenever we had issues or we needed some guidance.

What do you dislike about Smartsheet?

We had no issues so far with Smartsheet, it met all of our needs

What problems is Smartsheet solving and how is that benefiting you?

We reduced the number of emails received regarding invoices or payments because we collaborate better with our vendors and the queries are solved quicker. We also monitor better payment approvals, we track due dates and generate insightul reports. This helped us manage cashflow effectively and provide valuable insights for decision making.

Mid Market (51-1000 emp.)
Jan 31, 2024
 Source
Overall Rating:
5.0
MI
Muharrem Kan I.
Founder
Share
"Easy to use and organized."
What do you like best about Smartsheet?

Organize everything and see all the information immediately

What do you dislike about Smartsheet?

there's nothing I don't like about smartsheet.

What problems is Smartsheet solving and how is that benefiting you?

It allows us to access up-to-date information about projects.

Mid Market (51-1000 emp.)
Jan 31, 2024
 Source
Overall Rating:
5.0
JH
James H.
Founder
Share
"Leveraging Smartsheet's Versatility While Managing Data Limitations in Workflows"
What do you like best about Smartsheet?

Smartsheet has become an indispensable tool for our team, and what I appreciate most is its seamless integration with Microsoft PowerBI. This feature elevates our data visualization capabilities, allowing us to glean deeper insights effortlessly. The platform's ease of use is another standout feature. Its familiar interface, reminiscent of Excel, makes it incredibly accessible for non-technical users. This similarity streamlines the learning curve, enabling quick adoption across our team and making it a breeze to implement in various projects and processes. A testament to Smartsheet's reliability is the fact that I have never needed to contact customer support. The platform simply works, demonstrating its robustness and user-friendly design. It has become a daily companion in our workflow, consistently delivering on its promises and contributing to increased efficiency.

What do you dislike about Smartsheet?

While Smartsheet has proven effective for our team, the 25,000-line data limit is a notable drawback. This restriction poses challenges, especially in workflows where extensive data entry is common. It prompts careful consideration of when and where to deploy Smartsheet, limiting its use in processes with substantial data requirements. Despite this limitation, Smartsheet remains valuable for specific aspects of our work. However, the constraint underscores the need for the platform to explore options for handling larger datasets, providing users with greater flexibility.

What problems is Smartsheet solving and how is that benefiting you?

Choosing Smartsheet over Excel proves advantageous in automating data refresh for PowerBI datasets. The seamless integration allows for automatic updates as team members input new data into Smartsheets, significantly reducing manual workload and ensuring that our PowerBI insights remain current and accurate. This automation not only enhances efficiency but also contributes to more timely and informed decision-making within our projects and processes.

Small Business (50 or fewer emp.)
Jan 31, 2024
 Source
Overall Rating:
5.0
KS
Kristina S.
Founder
Share
"The best system to use for organizing your tasks."
What do you like best about Smartsheet?

huge amount of possibilities, view things in card type, calendar or grid. Colour change of each column. Adding things on or removing. Easy navigation. Complete creation from scratch how ever suits to me. And it's not complicated at all. Privacy and ability to share. All the options to add, remove, change, atatch things.

What do you dislike about Smartsheet?

There is literally nothing I dislike or would like to change.

What problems is Smartsheet solving and how is that benefiting you?

Organization of tasks. All the details are on there. And if something is missing, I can easily create the field and engineers can fil lt with their information.

Small Business (50 or fewer emp.)
Jan 31, 2024
 Source
Overall Rating:
5.0
SP
Sabashan P.
Founder
Share
"Powerful and interactive management tool"
What do you like best about Smartsheet?

The tracking functions, alerts, smartsheet spreadsheet features. I use smartsheet on a daily basis to manage projects with my team at work. Smartsheet is simple and easy to setup and add users. There is a lot of help options and guides. Not to leave out the tutorials. Smartsheet is easily integrated and exporting function is the best thing for cross platform use. I have been having such a great experience that I have not needed customer support.

What do you dislike about Smartsheet?

There is nothing I dislike about smartsheet

What problems is Smartsheet solving and how is that benefiting you?

Smartsheet allows me to manage and track projects in one single platform

Small Business (50 or fewer emp.)
Jan 31, 2024
 Source
Overall Rating:
5.0
AB
Andrea B.
Founder
Share
"easy and effective"
What do you like best about Smartsheet?

It is easy to easy, allows to creaste tables and GANTTs that you can share with your team and colleagues.

What do you dislike about Smartsheet?

GANTT layout can be improved and made more useful for presentations

What problems is Smartsheet solving and how is that benefiting you?

it simplifies the overview of the activities and sharing them with the team

Enterprise (> 1000 emp.)
Jan 31, 2024
 Source
Overall Rating:
5.0
RF
Ray F.
Founder
Share
"This is a perfect task tracker and reminder"
What do you like best about Smartsheet?

IT tracks my taskes and automates my reminders. I can also review documents and collobrate with others. It is very easy to learn and has amazing features.

What do you dislike about Smartsheet?

I would lke it to have a few more excel type features but it is far suppier to excel.

What problems is Smartsheet solving and how is that benefiting you?

Task tracking and aotomated reminders

Mid Market (51-1000 emp.)
Jan 31, 2024
 Source
Overall Rating:
5.0
KF
Kate F.
Founder
Share
"Smartsheets - Our Saviour!"
What do you like best about Smartsheet?

Dashboards, data and all supporting documents in one space. Automation and forms for direct input. All in all a great working tool that has become pivotal in our business!

What do you dislike about Smartsheet?

Having to separately share the data supporting dashboards so that reports can be seen

What problems is Smartsheet solving and how is that benefiting you?

Streamlining development plans and competency checks for our team.

Mid Market (51-1000 emp.)
Jan 30, 2024
 Source
Overall Rating:
5.0
CH
Caitlyn H.
Founder
Share
"Easy and Seemless to use SS"
What do you like best about Smartsheet?

Creating and managing our project plans / Recons on Smartsheet is a lot easier as the document doesn't slow down when their is a lot of data. View cell history. Reminders - This the a big like

What do you dislike about Smartsheet?

Not really a dislike but would like automation options

What problems is Smartsheet solving and how is that benefiting you?

Forgetfulness - reminders can be sent out when a task is due/ scheduled to start.

Mid Market (51-1000 emp.)
Jan 30, 2024
 Source
Overall Rating:
5.0
Candice M. avatar
Candice M.
Head Of Client Services Projects
Share
"Smartsheet has shown me what other interactive possibilities are available."
What do you like best about Smartsheet?

A central place of document storage allows colleagues to easily access the document they require and collaboratively work on the same document at the same time. We utilise Smartsheet daily within our business and have found it easy to adopt within our processes.

What do you dislike about Smartsheet?

It would be great if the data allowed for the feature of building graph graphic.

What problems is Smartsheet solving and how is that benefiting you?

A central location for live documents and tracking progress within input from multiple users.

Mid Market (51-1000 emp.)
Jan 30, 2024
 Source
Overall Rating:
5.0
DD
Daniel D.
Founder
Share
"Great Platform for Collaboration and Management of Documents"
What do you like best about Smartsheet?

Smartsheet allows us to share and edit documents with ease. There are many features such as workflows, automation and forms that allow us to gather information and process inputed data with ease. Workspaces make managing access and documents a brease with simple interface and sharing functions. We have been able to easily integrate smartsheets into business processes for approvals and data collection, with the great support from the customer support team and documentation where needed. We have been able to implement SSO via our Azure services to allow JIT provisioning of accounts and secure access allow a smooth login period for regular users who sign in and access sheets on a daily basis, reducing their time to work.

What do you dislike about Smartsheet?

We sometimes see issues trying to copy more than one cell from Excel into smartsheet but find this to be more of a user error than smartsheet. The import Excel function in smartsheet is amazing and has allowed us to convert many sheets.

What problems is Smartsheet solving and how is that benefiting you?

Data collection - Smartsheet allows us to build a sheet and create a simple form that can be shared internally and externally allowing us to collect data. Whether that is for on site stock takes, audit tracking or feedback. Smartsheet allows us to collect, compile and display data with ease from the same page. The system lets multiple users work at the same time and collaborate on taks such as project plans or document management for audits.

Enterprise (> 1000 emp.)
Jan 27, 2024
 Source
Overall Rating:
5.0
RL
Ray L.
Sr Business Configuration Analyst
Share
"Smartsheet has allowed our company to centralize and streamline our PMO processes."
What do you like best about Smartsheet?

Easy to configure and repeatable processes. Smartsheet University is a good source for learning about the product. A strong and fun Community platform where discussions, questions and answers are available to engage in or just review, whether it's to see what's going on in the Community or for help with solutions.

What do you dislike about Smartsheet?

Commonly used features in Excel and Project are not available or are only available via 3rd party or add-on apps. Basic formatting, like column headers, is missing. Creating reports often requires workarounds for commonly needed things. Feature enhancements do not come often enough, and some of the most asked-for features have never been implemented or even addressed/discussed.

What problems is Smartsheet solving and how is that benefiting you?

Smartsheet offers a project-centric platform that allows collaboration, transparency, and live data to be shared across the organization and beyond. Previously we had Project Managers working out of multiple platforms. Now we've got everybody aligned on one platform.

Enterprise (> 1000 emp.)
Jan 22, 2024
 Source
Overall Rating:
5.0
RS
Rakesh S.
Principal Engineer Software Development
Share
"Very user friendly, can see all the status change updates in log and can attached big size file also"
What do you like best about Smartsheet?

This is very user-friendly, can see all the status change updates in the log and can attach big-size files also. It is easy to use a filter of specific criteria.

What do you dislike about Smartsheet?

close the status and download the excel sheet. Project planning was not accurate. So resource allocation and project planning should be accurate

What problems is Smartsheet solving and how is that benefiting you?

simplify resource allocation and improve the accuracy of project planning. It benefits me for time tracking, budgeting, forecasting, dynamic reporting, and more.

Enterprise (> 1000 emp.)
Jan 17, 2024
 Source
Overall Rating:
5.0
LR
Lindsay R.
Founder
Share
"Smartsheet - Smarter than Excel"
What do you like best about Smartsheet?

Smartsheet makes it very easy to complete all of my documents and organization needs within one spreadsheet. The nice thing is you can use it for anonymous surveys, data collection, intake, organization l, creation of forms, and basically the sky's the limit! I could not function in my current role without it!

What do you dislike about Smartsheet?

Nothing other than I am sure there are things I don't know that could improve my day to day workflow.

What problems is Smartsheet solving and how is that benefiting you?

It keeps me extremely organized for all the students coming on site to our medical facility! It also is a great tracking mechanism that you can build, modify, or change if you have new requirements or objectives that need collected.

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