Sitecore Experience Platform Reviews & Product Details

Sitecore Experience Platform is extremely powerful but I feel like we have only touched the surface on its capabilities.Our company is hoping to utilize personalization. We have been with Sitecore for 4 years and have yet to personalize any content.

Upgrades have been painful for us. We completed an upgrade from 8.2 to 9.0 earlier this year. The project took about 9 months to complete. Also dislike the heavy reliance on IT for template design. We would like our marketeers to be self-sufficient.

Love the ability for the marketeer to control the workflow of a content item and get it pushed to production and sent out for translation fairly easily.

Intuitive and easy to use. I like the ability to easily train staff.

The amount of times to publish a page is too much.

Functionality is dependent on our agency which is limiting. We can easily author content.

The CMS is easy to manage content for our website. Multiple content managers can use it with

Our team has had a lot of bugs with Sitecore Experience Platform. Things often don't work as we expect them to. Personalization is difficult to understand.

Many people want to be able to enter content. We have been able to utilize the CMS to allow many content editors to enter content, then have it all be reviewed by an administrator. This helps to streamline the process for the marketing team.

I like that the platform is custom and flexible. I think the hierarchy and content tree is very beneficial, I like being able to edit content in both views.

I do not appreciate the fact that components seem very buggy.

Content Entry across multiple departments. Personalization, Xdb, EXM.

When setup is complete and the site is finally functional

Trying to figure out licensing, certificates and certification requirement for access to support. As a manager, it is difficult to find the time to get certified, so I have to request a certified employee to submit the request for me.

Verifying that we have the proper setup to best utilize the experience.

Managing translated content and distributing across multiple domains is extremely easy. Likewise having control over and visibility to website content projects is something Sitecore does much better than other platforms I've worked with.

The training offerings and support from Sitecore are in many cases non-existent. In others they are downright awful. I can't believe their leadership team thinks that's remotely acceptable. If you were to compare Sitecore to Salesforce in terms of training resources, there's no contest.

It's made it easier to translate and distribute content in multiple markets.

The fact that the system is quite customizable despite the fact that you already get a lot of your requirements done out of the box

The horizontal growth without handling the core problems first

We are able to fit the Sitecore XP to any kind of requirements we get from customers of various industries. The fact that it is highly customizable, along with being a great baseline, makes the system a solid offer.

protecting editors from the back end better experience

quite expensive to use but gives value. Quite hard to learn

easy to publish

It's nice to be able to view before making permanent changes.

Sometimes, the changes go through slowly which makes me wonder if my changes went through at all.

We are achieving a better webpage layout that helps customers more easily find their needed products. I find it user friendly, as a person whose primary responsibility is technical support, with marketing as a secondary responsibility.

Using the actual platform capabilities for profile buildup and in the end use that for personalization in the long run

Some of the interfaces could use an upgrade to facilitate more information

The marketing features out of the box and the possibilities for the marketing automation

For what we use to serve content to our members, this site is solid and useful. It's also pretty easy to use for our content producers who aren't totally tech savvy

Our native search as it is set up doesn't work the way a real search should. We are very much looking forward to the full implementation of 9.0

Hopefully with the upgrade and consolidation of services, we will be able to provide a solid similar seamless experience for our customers to allow them access to the content they need when and where they need it

I like the power that it gives to marketing without developer intervention.

I dislike the complexity, especially around the deployments.

Personalization and giving users the content they are looking for.

There are lots of options to customize, make tailored and personalized digital experiences and connect with your customers in a variety of ways.

It is very complex, and requires a lot of custom development work. It can be frustrating when not everything is out-of-the-box.

Personalization, content management, CMS.

Sitecore CMS is a great product. Our content editors love it

Creates a lot of boundaries for Developers

Monstly for content editing

Scaleability, customized, going into SaaS soon, forward-moving.

It is partly both our fault and the vendor, but we rushed to deployment too soon and didn't setup things such as analytics properly when we deployed.

Consolidating various aspects of our business into one area, so it makes it easier to trouble shoot and work with our vendors. The benefits if we plan this properly is to have everything with our websites funnel into one platform.

There are a lot of possibilities combined, I especially like the combination of analytics data and external data in Xconnect and using that for personalization.

Some times the process of combining the data can be pretty slow. A lot of fine tuning is needed.

Custom personalization rules based on analytics and external data

Allowing us to do over 100 individual market sites addressing individual market needs from one platform.

User interface could be improved but hope that comes in Horizon.

Local marketing of a global product.

The ability to update quickly and the amount of features that they offer.

The manuel process that need to be done to utlize the tool to its fullest. There are a ton of tools in sitecore that we are not utlizing to the fullest.

The need for development for small changes

The ability to manage our content easily, and consistently across the site. To ability to allow non-technical users a lot of control of the site, with an established UI/UX guidelines.

I don't have a lot of experience with sitecore yet so some of my disklikes are just more of me figuring things out still.

We manage our marketing site content in the marketing department.

Sitecore's content tree is simple for most people to learn and use quickly. Experience editor is also intuitive and fairly easy for new users to pick up.

When Sitecore releases new features they consistently over promote there capabilities. THe use of Azure was a recent pain point. The recommended sizes for the servers was drastically under what was actually reasonable to use. Some features such as cloning, when used as directed by available documentation has many downstream performance impacts especially on the CM when editing the clone source. There wasn't much documentation around the limitation of cloning and we've struggled to work around the performance issues. These have been recent issues, but there have been others and it culminates into people in the community not trusting initial releases, and myself not trusting much of the marketing material we here from Sitecore.

Many of the problems we're solving revolve around content delivery at scale. Which is the backbone of Sitecore. The most interesting thing that I've worked with is personalization. It's great for targeting audiences that have a history on the site it's also very easy to train content editors and marketers to use. As a developer is pretty easy to work with and customize which is great for meeting client's specific business needs.