Printful Reviews & Product Details

As a nonprofit festival, we are always looking to expand our merchandise offerings where we can hopefully increase income to offset many of the costs we endure during our festival. Printful has a good amount of products available and their online interface makes it relatively easy to set up products and variants. Most everything is set as a "what you see is what you get" style and I appreciate that.

I had a few sync issues with my online store when I first got set up. There are also times where I felt products I set up did not get communicated or linked properly. Out of stocks have occurred and I wish the communication of these events was clearer. I also wish some of the product costs were not as high as they are. The cost of the products they are listing are more expensive than someone who could print locally.

In the world of COVID-19, we can have an online merchandise store and not worry about the overhead cost of pre-printing merchandise. Having the items on a print-to-order basis is so very helpful. It truly minimizes the risk to our organization. I just wish that we as a nonprofit could make a better income without us pricing the items too high for our patrons.

Printful has a clean interface on it's website, timely and helpful customer support, and the items are of high quality that arrive quickly.

They can be a bit pricey especially if you're ordering a high number of items for merch.

If you need higher quality, branded merch items quickly then Printful is a good solution. It's not ideal for well-planned out, higher volume orders of merchandise.

Wide variety of products to highlight my logo and promote my business.

Better quality products like this come at a higher price.

Other sites that sell customized merchandise are like Walmart. Printful is like an exclusive boutique.

Absolutely Love printful! I wouldn't hesitate to recommend to anybody wanting to explore the creative options that this service offer! great way to expand your brand and impeccable service! It is a Great app. Very easy to use. Fully integrated with Shopify. :) 5 stars for this application.

Just wish they have more product such as shoes, watches...

Just wish they have more product such as shoes, watches...

Printful lets you create a lot of products and test different designs without the risk of actually printing them. Being a Print-on-demand business, you only print what you sell, so you can have a large library of products in your store. They have a huge library of articles to help you get started.

We didn't make a lot of sales (not Printful's fault, obviously). We made a test with some products in our webstore, and sales were not as good as we thought they'd be. Since we were just doing a test (and our Printful products were not our priority), we stopped using it. However, Printful is a great company and every single one of our customers received a quality product on time. We may return to Printful in the future if needed.

Having more products in our store without the need to invest in wherehouses and production, minimizing the risk of trying new designs and fulfilling and shipping worldwide.

I love how easily Printful integrates with my Shopify store. Once you have everything set up, everything else is automated. The quality of the majority of products is good. I like the customization option for the packaging that makes it looks like the product shipping directly from my organization by including our logo and other information.

Even before COVID, fulfillment time is a little long in today's immediate gratification shoppers. I have received a few customer complaints on fulfillment time. Pricing is a little on the high side which eats in to our profit margin.

Printful completely solves the issue of print on demand fulfillment. The greatest benefit is my ability to be mostly hands off once everything was set up and synced up. They have also reworked our artwork when necessary for particular embroidery at no additional charge. The customer service has always been easy to contact and quick to problem solve.

Printful had the potential to become the forerunner in the POD industry but has lost focus of who drives sales to their door.

Their printers are not held accountable for quality or timelines. We have 2 orders that ran past the deadline and both customers are filing a chargeback as they do not want to wait past the promised dates. This will cost me the price I pay to gain these customers, the negative review they leave and the fees Etsy will charge. Their customer service describes this as an 'inconvenience'. When the money comes out of my pocket and not Printful's and the negative reviews are seen on my store and not Printful's, this seems like they care only about padding their pockets and not customer service. The products were purchased on Aug. 29th. This should have been a few days to print a hat! Finally after chasing their horrific customer service when Etsy flagged the order as 'past due to ship', they think maybe they can finish producing it by Sept. 20th but offer no guarantees. Throw in an additional 7-10 days for USPS, that brings delivery to the customer around the 30th of Sept....at least. This is not only laughable but pathetic. This is a design on a hat that is already in USA not some complex production. I don't understand how this ridiculous business model is sustainable but know I will not put my business and my customers at risk. I have chosen to transition all Printful products from all of our sales channels and move our business to Printify. They have been very stable. Just an idea Printful....if you can't deliver products in some sort of reasonable time frame, give paying customers the option to purchase elsewhere by indicating proper fulfilment times right on the product pages. I now know you don't care about the effort us sellers put into making your business thrive or even possible. In return, I don't care if I sell your products ever again. There are so many up and coming POD companies that still believe customer service is important.

Printful is helping us to decide to switch to another print on demand company. This is stopping the waste of time, resources and money for our company that we are seeing as a result of using Printful's services .

nothing. It is the weakest link in our business. It is an embarasment to the word business itself. I am at a total lack of words to describe how bad this company is.

the only explanation for Printful's existence is some bizarre experiment in trying to do everything wrong just to watch how people react. Please end the experiment.

Printful is only creating problems, costing us money and customer trust.

The concept is good, and the technology to create custom items is reasonably easy to use.

The first issue is the inferior quality of items and printing. We used and ordered a wide range of shirts, hoodies, sweat pants, water bottles, phone cases, jackets, and dozens of more items over the last 9 months. The product quality and printing were always inferior - faded and blurred even though their system assured the print quality and files were good. The worst part has been dealing with them when multiple packages placed by various customers fail to arrive. They do nothing to track or notify of these events and then absolutely refuse to assist in any way to help resolve the issue. They refer you to a website that is in Chinese and proceeds to tell you that you're on your own from there since they have it marked that they sent it out. After several customer complaints, we gave them the benefit of the doubt, but the same issue keeps reoccurring, and they refuse to help or support us. It has been one problem after another, and they refuse to take any accountability for assisting the customer using their platform. Again, we wanted and tried to make this service work and gave them more than enough chances to help us stay a customer. If SERVICE and quality are essential to you and your customers, you should avoid using Printful by all means necessary.

It would allow us to sell merchandise on demand if it worked as described.

Nothing. Do not buy from this company. I submitted a simple t-shirt order that they never delivered. Not only did I not receive it, but USPS never received it from them. They did nothing to help me.

Printful owes me hundreds of dollars for never completing my order and then telling me they can't do anything about it. They told me to look for the order on my own with USPS. Disappointing, It should not be a customer's job to find and deliver their own package. Order at your own risk.

Customer service entirely unhelpful

There is nothing that I like about this company.

They have terrible customer service. They took my money and never sent me the merchandise. They will not give me a refund. They owe me over $500.

I am just having MORE problems with them.

I have been using Printful everyday for 4 years. Printful has several international locations to help your customers around the world get their products. They make it easy for you to start your own business without having to spend any money! It only takes a few simple clicks to sync it with your store. The customer service is absolutely wonderful. I have always spoken to a kind and patient person about my concerns.

I don't have anything about Printful that I dislike. I do, however, wish they made enamel pins.

I am able to create stickers, mugs and other products on demand without having to use a warehouse, carry stock or spend any money.

I love the concept of just getting to do the fun stuff: designing! You don't have to worry about buying packaging supplies or making trips to the post office. Just creating!

I think the pricing could be better with some of their products. I also think there should be more color variations with the clothing and more products in general.

You can build a passive income with Printful. You don't have to spend hours packing orders or driving down to the post office. They create and package your orders for you, so all you have to worry about is collecting money.

Simple integration and an excellent website for creating products and customizing the packaging slips and receipts. Fulfillment can be chosen within an area.

I don't dislike anything, but I would prefer if the product catalog keeps growing.

Allows me to focus on creating and selling.

I love that able to customize each product to your liking. And that i am able to easily link this to my Shopify store. Also that they are help in support chat.

I don't like that some of the items are expensive per unit and some of the color customization i don't really like

Selling products