LiveChat Reviews & Product Details

Extremely nice and clean web interface that works perfectly. There is also a little software for Mac or Windows. The only real advantage is that you can set a specific time after which the tool goes offline when you show no activity. Signup is easy with no credit card required Customer service is exceptional as well. Definitely would recommend this to everyone! Ease of having the ability to chat with customers whenever. Administrator access is great as well

There isn't really anything that I don't like about Live Chat. It's a relatively great app to use.

The ability to transfer chats from one agent to another and it also supports agent groups, where users can choose which department they want to talk to. My team is able to chat with each other if they have questions or issues. Benefits: talking with my customers is always the number benefit. It's been so helpful to see who's on our site when they are actually there and to be able to help them when they need it!

I love that I can quickly set myself to away and control how many chats I get at a time. The queued visitors alert is also super helpful in letting you know that customers are waiting.

I sometimes have to reset the salesforce ticket creation login, and it's a pain.

Our customers prefer being able to speak to someone in realtime, chat helps us meet that need.

LiveChat is really easy to use and gives my team a great way to reach customers fast.

I can't think of any complaints I have.

LiveChat makes it easy to answer customer questions quickly as they are on our home page. It is also very simple to transfer the customer over to the support team if necessary.

It is easy to set up but for chatbot it needs to be subscribed to another 3rd party that provides chatbot and that's additional cost for our operations. They could have added that feature

Livechat is an older type of chat tool, where visitor can only just ask something by entering their information prior to get in touch with the live support and nowadays people don't want more process.

We were planning to use LiveChat as our GoChat for the website but some features that we are looking for are not available in LiveChat. Yes, you could engage the customer.

It was very easy to use as an agent, very user-friendly for the consumer.

In order to use chat bots, you had to pay extra for them and they were expensive. Not worth it for smaller businesses.

We were looking to alleviate some of the phone traffic with a chat feature.

Detailed user information in the platform, & Mobile App availability, customization of the interface, and integration with website

Unlike the browser chat, the desktop app will automatically timeout due to inactivity, making it counterintuitive when handling other tasks and not actively clicking or scrolling in the app.

Interaction with visitors to our site, screening initial qualifications and prerequisites to enhance lead generation efforts

Easy to use Highly editable support has been fantastic changed owner as needed to switch things over they were so helpful in guidelines great response on our website

Manager options could be a little easier to use when monitoring a chat that someone else is talking occasionally there is a delay

Customer can easily speak to a real person through chat and get a fast response we can see what customers are typing so we can prepare to answer quickly and with enjoy time to provide the best answer

What I like most about this software are the main features in real-time tracking of web traffic, ticketing system for problem solving and agent efficiency analysis.

Among the quality of this software there is something that dislikes me and it is the high cost of the product, especially when compared to the cheap or no cost solutions that exist in the market. Despite mentioning the high price and the lack of free versions, customers agree that ‘the range of features and services offered’ justify the price.

This tool is very helpful since when I attend to the public in remote video chat I can do it without moving from my office, in this way I solve problems with clients online without needing to find them in people. It has helped me a lot in conducting distance meetings with my work colleagues, so I also recommend it.

LiveChat is well designed and has appealing aesthetics which makes using it pleasurable. It also has lots of features such as a helpdesk and even a chatbot that is integrated within. I also like how they price per seat which means that a seat can be shared by multiple users but only billed as one.

The idea of a ticket system is so outdated and is no longer used so it s not exactly helpful. There is also no way for one to delete files from a chat and that tends to annoy me. Also when new updates are pushed, there tends to be some issues with integration.

We used LiveChat in our company to try and get feedback, complaints or queries from our clients or prospective ones in a timely manner so that they know that they are at the center of our focus. This therefore enabled us to deal with requests from each client promptly.

It makes it very accessible for my clients to reach me.

I dislike that it can lagging at times thus creating stops during chat.

Sometimes customers are unable to stop by. So they'll use this instead.

The staff pop up immediately seeking to assist.

Sometimes it stalls and responses take too long.

Looking for products in stock before ordering supplies for our operation.

I like that we're able to use LiveChat with ChatBot build without the need of Code as it's a drag and drop function allows us to make responses that match our client needs. With this on our website it allows us to have support on our website 24/7 and ensure that our clients are satisfied with their needs. It comes preset and allows you to customize the chat icon and place it on your website with a snippet of code.

I dislike that the feature to pop up the chat bubble after a certian amount of seconds may or may not work depending on the browser you have. Looping is also a feature that takes away the immersion, once you start looping you are able to realize that it is in fact a robot.

With LiveChat + ChatBot we are able to connect with our customers by giving them the idea that there is someone connected with them 24/7, this helps build value by automating customer support and lead generation to our staff.

Esta aplicación es compatible con ordenadores y con teléfonos, eso ayuda mucho en el momento de la comunicación y se agradece, la verdad. Este software también permite al cliente tener en cuenta el beneficio de ser asesorado al instante, para mejorar su fuerza de ventas y servicio. Eso satisface bastante las espectativas de los clientes con respecto a la empresa. Es muy intuitivo y fácil de usar. Me a gustado bastante

El mayor problema de LiveChats que le faltan recursos para enviar algunos archivos,que para ciertos trabajos y negocios son bastante importantes. También podría mejorarse la velocidad de funcionamiento del programa, ya que podría ser más rápida, al iniciarse y al cerrarse, pero en general esta bien

Livechat resuelve problemas asegurando que los usuarios puedan contactar con las empresas cuando no están en línea y asegurarse de obtener una respuesta a su duda o problema. Es muy fácil la comunicación empresa-usuario

What I like about Live Chat is that it is very easy to use, helpful, and if you starting out to do Live Chat. Live Chat also helps us understand our customers better, it helps if customers are unable to reach us by email or phone. Reduces the call time.

What I do not like about Live Chat and I know this sounds silly but the design of it. Its kind of plain and boring.

What we are solving is that if customers cannot reach us by phone or email, Live Chat is easy for them to interact with us.

Ability to switch desktop and phone - makes it easy to take chat with you. Able to transfer chats with ease and it is easy to use. Affordable from what I hear from accounting.

Tone is hard to express in text which makes customers assume that you are not being helpful.

Helping our clients with questions.

I love the social media integration coming with this tool,allowing our clients chat with the help desk : right from our Facebook company page.Thats icing on the cake really.

I wish Livechat would offer a video chat feature on its program,will be fantastic.

Livechat allows us stay in touch with our company : while providing us with data(analytics) allowing us maximize information gotten from our customers,to grow the business.

The ease of the service, it made using service good

Sometimes takes to long, it made use of service harder

instant customer access, customers were able to get access easily

The pop up messaging feature is one of the best features about LiveChat. LiveChat is also quite affordable, even for Small enterprises with the lowest packages starting from $16. Setting up is quite easy with very clear instructions. The application itself is fun to use. Livechat also provides multiple articles for trouble shooting any errors. The support team working round the clock to ensure the best customer experience is also highly trained and supportive in any matter possible.

One major disadvantage of this application is that LiveChat is not easy to integrate with other CRMs. Along with this, Livechat limits the ability to customize messaging popups. We can adjust the message but we can't adjust them to appear according to the message first received.

I use LiveChat for Help Desk and the Live Chat features. As am the head of my department in a bank, a lot of customers contact my team regarding the banks services. I have to make sure that my responses to these people are informative and to the point because I can not let a customer walk away without solving the problem. I have to attend to queries everyday and LiveChat is the only way I can do that.

I love the personal support you get with Live chat. It is helpful and a great and easy way to interact with clients. The availability of having LiveChat to interact with clients 24/7 was great and boosted customer interaction. I've also used LiveChat as a consumer on other websites and found it was easy to use, and the responses were fast. I used this when looking at purchasing a new car and someone was always there to ask questions about if the vehicle was still there. It allowed me to search multiple websites at the same time without making a bunch of phone calls to different dealerships if a car was still available. I also loved that I could be doing this after a dealership was closed, at 11pm, and still get answers.

It can get locked up sometimes and freeze when we aren't expecting it to. There were a couple of times when we first started using it that took a little longer getting used to, but this was also the first program we have used like this, and so it was a change all around. The freezing could also be our system, but it did seem to slow down our system a bit.

Reaching out to more customers, having constant availability of questions getting answered and allowing our staff to be more productive in their roles.

Following features I loved: 1) Greetings: I have set up almost 15 greetings on the website. We have different services and I want to make sure that If a users spends good amount of time understanding it, I ask him if he would like to talk with us. A prompt invitation has helped us generate leads. 2) Ability to ask for names and emails before the chat start - most of the time, people are reluctant to share their emails, but when asked upfront by software they are happy to give. This allows us to stay in touch with the customers.

I am not sure about this. But may be if they can offer more designs for their chat box, would be fantastic.

We started using it generate leads for our business. Using the greetings features, we were getting in touch with users who wanted to learn more about our services.