HubSpot Service Hub Reviews & Product Details

The ability to see everything about a contact to find the best solutions as possible is the best feature.

Only thing I dislike is that it's too expensive. Its worth it but you gotta committ to spending over $600 a month

Most of the times when there's somethibg that needs to be checked, best thing is that you can see the entire history if a contact to understand better

The reporting tool is one of the best things about Hubspot (among the many things). I can view all of the most important data we track right in front of me.

Integrations with other software can be tricky to sync up.

It helps us keep track of client interactions.

I love being able to read my teammates emails as we learn a new system together and to see the kind of responses that they get so that I can tailor my interactions accordingly.

The constant notifications of a new email.

This helps us know what kind of feedback the other members of our team are receiving so that we can continue to perfect our new systems.

HubSpot is an all-in-one marketing, sales, and customer service platform. It's known for its user-friendly interface, robust features, and seamless integration of various tools. Businesses appreciate its ability to streamline processes, manage customer relationships effectively, and analyze performance through its analytics. However, some users find it pricey, especially for smaller businesses, and there might be a learning curve for beginners. Overall, HubSpot is a powerful solution for businesses looking to consolidate their customer-centric activities into a single platform.

Hubspot can Provide more flexibility for users to customize workflows, reports, and dashboards to better suit their unique business needs.

Customer interactions throughout the entire lifecycle.

I like creating my own dashboards and filtering data exactly how I need it to be filtered. It drastically increases my productivity on a daily basis.

I don't have anything wrong to say about Hubspot. It has been able to meet all of my needs and more thus far.

Again, being able to filter out the content and data that is most important to me in a sea of data our company records is a huge time saver!

They give you the best and easiest way to get into Hubspot smoothly.

Nothing to dislike, everything is literally crystal clear.

Creating workflows, sequences and the related assistance related to sales.

The academy courses! It's been super helpful to know that besides the content-rich Help Page, I can join any course and learn my way around the Service Hub. Also, I appreciate the extra fast support and friendly customer reps!

When it comes to the dislike side, I'm still in the process of exploring various options and acquiring proficiency. At this point, I don't have specific criticisms to offer, but I'm dedicated to fully understanding the subject matter in order to provide insightful and constructive feedback for improvement in the future.

We are a dynamic StartUp dedicated to building an exceptional Customer Support team, and our ultimate goal is to establish ourselves as the industry leader. That's why the Service HUB is the cornerstone of our operations—it provides us with everything we need and want to deliver outstanding customer service. By leveraging HubSpot, our sales and marketing agents are not only content but also empowered to excel in their roles. Together, we are working towards creating a customer-centric experience that sets us apart from the competition.

THE FACILITY THAT INFORMATION CAN BE OBTAINED AND FILTERED. HELP US TO KEEP TRACK OF ALL OUR PRODUCTS AND ALSO HELP OUR ALLIES WITH THE SOLICITUDES ANSWERING IN A SHORTER TIME

SOMETIMES THE CORPORATIVE RESTRICTIONS LOWER THE USABILITY OF THE TOOL, SO WE HAVE SOME RESTRICTIONS TO WORK WITH, IN FILTERS, PERSONAL VIEWS, HOW TO ORGANIZE AND RESEARCH INFORMATION

THE FACILITY THAT INFORMATION CAN BE OBTAINED AND FILTERED. HELP US TO KEEP TRACK OF ALL OUR PRODUCTS AND ALSO HELP OUR ALLIES WITH THE SOLICITUDES ANSWERING IN A SHORTER TIME

HubSpot is a fantastic tool for managing large eCommerce customer databases and their support tickets. We have it interfaced with the WooCommerce WordPress app and it does a pretty good job for our very fast growing startup team.

Not much, but the site servers were so slow sometimes. I wish there was better management of customers that submit multiple tickets, so when we have a large number, those individuals don't get lost in the shuffle.

Managing high traffic of less than internet savy customers, that need to have an easy way to interact with us online.

HubSpot in general is far better than any CRM I've used with far more intuitive features but Service Hub allows for specific people to access the side of the business they need to access instead of forcing them to have a sales seat like most other CRMs. The abilities available for Service Hub far exceed what I even expected it to do with other tools we use and creating such beautiful workflows

There are some programs you still have to jump over to for access to the data or the information, but nothing makes your task that much more difficult. It's just easier when they do integrate.

HubSpot is allowing us to use the data we obtain to set up customers in our system and view our revenue and lead generation for every customer and potential customer.

The data it's easy to find and to update. The UI it's nice and very intuitive. The Integration was easy with ChurnZero. I use it on a daily basis to manage our customer's information and updates.

So far so good !!! Nothing that I dislike.

To have all the data available in just one place

I've managed several CRM programs as an admin, and HubSpot is my top choice. It offers a prompt support crew, an excellent knowledge base, and ease of use. The adaptability of HubSpot in the areas of sales, marketing, and customer success is revolutionary. I couldn't perform my job without it; I rely on it every day. Meetings may be easily logged into HubSpot records thanks to pre-built interfaces and workflows, which are invaluable.

Not much is wrong with it, however, scheduling automated emails and adding a team member to the customers field is a feature I'm looking forward to. I'm hopeful that this improvement will be made available shortly.

Service Hub helps us keep all customer messages in one place, making it easier for us to reply to questions, handle issues, and listen to feedback. It keeps our communication clear and consistent.

I have been thoroughly pleased with hubspot's responsiveness over customer support, ability to build out tracking dashboards, integrations for notification settings, and speed of emails sent and received.

I wish there was more customization options, and that there was a dark mode

Our main use for HubSpot is organizing and assigning received emails

The Service Hub brings all of our support and services components into a single location where our team can easily view what's happening across the board with our prospects and deals. It's easy to set-up but above all maintain.

I don't have any dislikes at this time. It does exactly what we need it to do.

It allows us to have that easy to access, shared visibility across the board. It's incredibly easy to manage our Help Desk.

We love Service Hub's Intuitive interface, the integration with CRM data to easily identify new customers, the very helpful onboarding process, the large variety of out-of-the-box automations for chatbots, workflows and dashboards.

We couldn't find anything about Service Hub to dislike!

Active engagement with visitors to our website, automated collecting of customer feedback, visualizing and trending on data collected, sharing resources and engaging with our various stakeholders.

It has helped me better understand how to serve customers better. It has taught me KPIs that can be implemented on Hubspot as a feature. Customer support could be difficult to handle but it made it much easier to implement. Super easy to use! I can see myself using it more frequently. I will use it to transform how service is currently documented and integrate it into the company.

I wished that there were more real-life examples and situations. It would be good to go through case studies and how to resolve.

It is helping me with automation as that has been a struggle. Now that I know how to set it up, I will be able to see feedback in an easier way.

I have been using Hubspot for 2 years now, and one year with my personal account. I have been able to construct my own work preferences around it by creating Knowledge Bases for my teams productivity, having meeting times, and assigned emails.

I do not like how the email links are a little confusing to navigate. When you click a persons profile and select 'Email', I think it could be organized better.

hubspot is helping our team communicate better by involving different profiles to view an email. Our communication with comments and assigning is great to involve everyone rather than cc'ing, etc.

HubSpot Service Hub is a versatile and comprehensive CRM solution that helps businesses provide excellent customer service. It has many features that I love, but the one that stands out the most is the knowledge base. The knowledge base allows me to create and share helpful articles with my customers, reducing the number of support requests and increasing customer satisfaction.

Unfortunately, it has some hard-to-modify templates and features, which can reduce the customization and flexibility of the service hub, especially when you're trying adjust the templates to match your idea.

To collect and analyze customer feedback; propecting with the CRM and also deliver personalized and proactive service to our customers through multiple channels, like email, chat, phone, and social media.

It gives us analytics and dashboard of performance of an individual employees that are very helpful. Hubspot provide all the dashboards and services to us

The navigations of the product is not so user friendly. We struggle to set things and access rights to employees

Day to day activities are managed by Hubspot like Task assigning to employees and have the graphical representation of Dashboards.

I enjoy that it connects with our other platforms and keeps me organized during the course of my workday.

I wish you could select enter when sending specific messages; for example, you can choose enter when sending a chat.

They are saving me from having to use paper to organize our patients.