Helpdesk Reviews & Product Details
HelpDesk is a help desk software that allows companies to manage customer support requests and communications through a structured ticketing system. It provides features like ticket creation, assignment, tracking, prioritization, agent collaboration, automation, reporting, and integration with other tools. HelpDesk aims to streamline the customer service process, improve response times, and enhance customer satisfaction.
| Segment |
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|---|---|
| Ease of use |
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| Deployment | Cloud / SaaS / Web-Based |
| Support | Chat, Email/Help Desk, Knowledge Base |
| Training | Documentation |
| Languages | English, Polish |
We love how easy and smooth it is to handle tickets and build customer relationships with HelpDesk. The ability to track customer service activities has been a great help.
I have no comments on any flaws in HelpDesk. Everything has been smooth so far.
We have been able to provide service much quicker and easier. Our team loves how simple the platform is to use.
We can now manage support messages from our customers in one shared email box. And the canned responses (template messages) is a real time saver.
Nothing really. And they even helped us migrating our Zendesk tickets to HelpDesk.
It is so much easier to use than Zendesk, and we get reporting tools, tags, guest users (viewers) included at a much better price.
HelpDesk is one of the most amazing software i have used in our company. i like the HelpDesk so much because it offers the following quality customer support easy to set up and use provides good case management and also has very beautiful features.
Although i have been using this beautiful software, so far the only thing that should be improved is the functionality. something needs to be done to make it more user friendly.
It has help our company in reaching out to many our our customers effectively through social monitoring . we have been able to attend to all our customers through the support of the HelpDesk.
Helps in connecting people for resolving their problems
Not getting any reward from Helpdesk while i am using it since last 2year
All employees internal and external raising tickets for permissions and issue with applications they are facing on daily basis
User interface was very good. It's very to use for beginners
Nothing just some time it's work slow etc
Like any issues there we connect to them. They gave us better solution
Effective to work on customer support queries.
Sometimes export tickets do not work and do not receive notifications instantly.
Do not receive notifications instantly which is one of the cons of it. Easy tool to work with.
The ability to follow up and track requests
When there are multiple back & forth emails on a request, the threads are clunky.
HelpDesk helps with managing the ongoing and never-ending requests from multiple people. IT managers can assign requests and track customer satisfaction.
The filters and being able to link refer
The filters and being able to reference back to the desk case
To better communicate to our customers
Features provides are easy and best in tool
Can be more user friendly then now it is
Can automate tasks, send ready messages, real time reporting
Able to filter on only my open and active tickets.
The dashboard is messy, hard to navigate between the different analytics without getting confused
When there are internal user problems with IT related issues/networking/ others, we use it to triage tickets and track issues