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Gusto
Effortless Payroll & Benefits
4.6
(1,876)
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Gusto Reviews & Product Details

Gusto Overview
What is Gusto?

One of the most preferred payroll platforms on the web today, Gusto is a great tool for all-around HR management that can handle everything from automatic year-end tax form filing to new-hire form filing, and managing employee benefits. It easily integrates with numerous accounting and business tools, as well as collaboration platforms such as Asana and Autobooks. The platform is well known for its exceptional customer support and delivers great insights and reporting.

Company Gusto
Year founded 2011
Company size 501-1000 employees
Headquarters San Francisco, California, United States
Social Media
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Ask Questions about Gusto
What Gusto is best for?
How does Gusto compare to Oyster HR?
What are the pros and cons of Gusto?
Gusto Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone
Training Documentation
Languages English
Gusto Features
Automated Payroll Processing
Automatic Updates
Benefits Management
Compliance management
Customizable Pay Stubs
Data Security
Deduction Management
Direct Deposit
Employee Database
Employee Self-Service Portal
Expense Management
Garnishment Management
Integration with Accounting Software
International Payroll
Labor Cost Reporting
Mobile Access
Multi-State Payroll
Multiple Pay Rates
Off-Cycle Payroll
Onboarding
Overtime Calculation
PTO and Leave Tracking
Payroll Deductions
Payroll Reporting
Salary Planning
Tax Filing
Third-party Integrations
Time and Attendance Tracking
Wage Garnishment
Year-End Tax Forms
Gusto Media
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Gusto Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: February 04, 2025
Gusto Logo
1,876 Gusto Reviews
4.6 out of 5
Small Business (50 or fewer emp.)
Jun 29, 2023
 Source
Overall Rating:
5.0
Jennifer K. avatar
Jennifer K.
Registered Dietitian
Share
"Easy to use"
What do you like best about Gusto?

Very easy to use and cost effective for my business.

What do you dislike about Gusto?

Nothing really, everything is pretty easy and it is easy to get help.

What problems is Gusto solving and how is that benefiting you?

I am the sole owner of my business but need to run payroll for tax reporting and Gusto makes this easy and cost effective for me.

Small Business (50 or fewer emp.)
Jun 29, 2023
 Source
Overall Rating:
5.0
MJ
Monisha J.
Cpa Firm Owner
Share
"Quality Payroll Service Provider"
What do you like best about Gusto?

Convenience of product functionality, comprehensive reporting, great user benefits, integration with QuickBooks

What do you dislike about Gusto?

There are no topics I can think of at this time.

What problems is Gusto solving and how is that benefiting you?

Payroll service provider with affordable package options and system reporting and financial software integration

Small Business (50 or fewer emp.)
Jun 29, 2023
 Source
Overall Rating:
5.0
LT
Laura T.
Founder
Share
"Great Service - especially if you don't know what you're doing."
What do you like best about Gusto?

The Support team is very helpful. They take care of all paperwork necessary to run payroll and comply with your state's laws. Pricing is best I found for full service. Great for people like me who have no idea how to do payroll and quarterly stuff.

What do you dislike about Gusto?

I wish they had a cheaper service for single owner LLC's that just need annual or quarterly payroll for one person.

What problems is Gusto solving and how is that benefiting you?

Solving the problem that I'm legally required to do payroll because I structured my LLC as an S-Corp (to save on self-employment taxes) but I'm totally clueless as to how to do payroll. And disorganized - they remind me when things are do and all I have to do is go click next next next and it's taken care of.

Small Business (50 or fewer emp.)
Jun 29, 2023
 Source
Overall Rating:
5.0
ML
Madison L.
Founder
Share
"Great for our small business needs"
What do you like best about Gusto?

I love how easy it is to use Gusto. I also appreciate not having to worry about payroll taxes.

What do you dislike about Gusto?

The price has increased since we first signed up, but that's to be expected.

What problems is Gusto solving and how is that benefiting you?

Gusto is removing the thought of payroll from my mind. As a small business owner, I have enough things to think about and it's nice knowing that payroll and taxes are taken care of.

Small Business (50 or fewer emp.)
Jun 29, 2023
 Source
Overall Rating:
5.0
AW
Austin W.
Founder
Share
"Wonderful experience with Gusto as my payroll provider"
What do you like best about Gusto?

Gusto is so helpful because of the simplicity of using it and the flexibility the website provides. I also like the fact that you can call them and someone can help you in a time-efficient manner.

What do you dislike about Gusto?

The only downside of Gusto is not being able to add PTO on the fly.

What problems is Gusto solving and how is that benefiting you?

Making payroll for my employees simple.

Small Business (50 or fewer emp.)
Jun 29, 2023
 Source
Overall Rating:
5.0
ZS
Zach S.
Founder
Share
"Best Payroll Company!"
What do you like best about Gusto?

Easy to Use, great / helpful customer service.

What do you dislike about Gusto?

We love everything about Gusto. We have zero complaints.

What problems is Gusto solving and how is that benefiting you?

Our payroll needs

Mid Market (51-1000 emp.)
Jun 29, 2023
 Source
Overall Rating:
5.0
Qifeng L. avatar
Qifeng L.
Senior Asic/Fpga Design Engineer
Share
"Gusto has good service"
What do you like best about Gusto?

After I used Gusto, my significant benefit was that I could easily download my pay stubs, so I did not need to ask HR for them.

What do you dislike about Gusto?

I can not find any dislike for Gusto because I think Gusto is very good.

What problems is Gusto solving and how is that benefiting you?

Before my company used Gusto, if I needed to get my payment stubs, I needed to email my HR and wait some days to receive them. But now, I can easily download it from the Gusto web page.

Small Business (50 or fewer emp.)
Jun 29, 2023
 Source
Overall Rating:
5.0
LB
Laura B.
Founder
Share
"Fantastic Payroll & HR Support for Small Business Owners!"
What do you like best about Gusto?

I love the ability to pay both employees and contractors with Gusto. The customer support is fantastic, and I've appreciated that Gusto has grown with me over the years to include Benefits support and now the ability to support international business, employee & contractor payments.

What do you dislike about Gusto?

It's not the cheapest option on the market, but it is certainly user-friendly. When tax time rolls around and all of my payments have been made or filed or printed for my employees and contractors, I'm grateful to have paid my monthly platform fees to have everything effortlessly taken care of!

What problems is Gusto solving and how is that benefiting you?

It allows me to do all of my HR & Payroll work through the platform without hiring a dedicated person or consultant.

Mid Market (51-1000 emp.)
Jun 29, 2023
 Source
Overall Rating:
5.0
HK
Hannah K.
Marketing Manager
Share
"Gusto has been a simple and user-friendly platform for the 5+ years my company has used it!"
What do you like best about Gusto?

How easy it is to navigate and figure out how to complete the different tasks. I also enjoy the email reminders I receive to update info.

What do you dislike about Gusto?

They removed the ability a while a go to sync your teams birthdays and anniversaries to your calendar which was really helpful for our admin team.

What problems is Gusto solving and how is that benefiting you?

I don't really have any issues Gusto is solving, but it's been a great experience managing all my internal employee benefits there.

Small Business (50 or fewer emp.)
Jun 29, 2023
 Source
Overall Rating:
5.0
MH
Maria H.
Founder
Share
"10/10 Experience Using Gusto"
What do you like best about Gusto?

I love how easy it is to find everything I am looking for on Gusto. I can easily access Time Off, Benefits, Pay Stubs, and more. I have yet to see another platform offer such a great service!

What do you dislike about Gusto?

I honestly don't have anything bad to say about Gusto. I have had a really great experience overall, and I think it's one of the best tools out there. Happy that my employer chose it!

What problems is Gusto solving and how is that benefiting you?

I am mainly just a user when it comes to Gusto. I don't manage anything for our company on it, but I do find that all of the tools it offers are everything an employee is looking for to get the best experience.

Small Business (50 or fewer emp.)
Jun 29, 2023
 Source
Overall Rating:
5.0
BG
Blanca G.
Founder
Share
"A platform that is easy to navigate and user-friendly."
What do you like best about Gusto?

Gusto is an easy platform that gives detailed information related to earnings, PTO, ORGA Chart and other features in a friendly, readable version.

What do you dislike about Gusto?

I have not experienced any downfaults with Gusto except when the system is out, which is understandable with technology.

What problems is Gusto solving and how is that benefiting you?

As a user, it allows me to track my earnings, PTO and benefits under one platform and avoiding to use multiple sites to access work-related benefits.

Small Business (50 or fewer emp.)
Jun 29, 2023
 Source
Overall Rating:
5.0
Adam P. avatar
Adam P.
Board Member
Share
"Quick and Easy Direct Deposit Payment System"
What do you like best about Gusto?

As an end user, Gusto makes it very easy to look up your paystubs, as well as divide your paycheck across multiple accounts (like checking and savings). Vacation or PTO is also easy to monitor. As an Administrator, all you need is to plug in the numbers for each employee a couple days in advance and Gusto takes care of the rest. You can set up automatic vacation or PTO accrual based on your company policy.

What do you dislike about Gusto?

End users loved the option to receive some of their paycheck early, but this option was depricated sometime last year. Users were expecting some sort of service live that to replace it, however, I'm not sure anything has come out since then.

What problems is Gusto solving and how is that benefiting you?

As a small business, we were looking for something quick and simple to provide direct deposit to our employees in order to keep up with "the big boys" benefits wise. Gusto has filled that gap for us.

Small Business (50 or fewer emp.)
Jun 29, 2023
 Source
Overall Rating:
5.0
CB
Carrie B.
Paralegal
Share
"Who knew getting paid could be this easy?"
What do you like best about Gusto?

I love how I can move money around, check all paystubs, request time off, etc. Everything Gusto is so convenient for anyone working full time. Paycheck splitting is super helpful too.

What do you dislike about Gusto?

There was an option to cash out before payday but that luxury was taken away some time last year. I really liked it in case a bill came up and i was short on money but i've been making it work

What problems is Gusto solving and how is that benefiting you?

getting paid with ease / spilling pay checks, saving money, requesting time off work. I am more productive with Gusto because it makes everything easier.

Small Business (50 or fewer emp.)
Jun 29, 2023
 Source
Overall Rating:
5.0
CS
Chloe S.
Founder
Share
"Easy to use platform and amazing customer service!"
What do you like best about Gusto?

The system is extremely easy to use even for a payroll/HR novice like myself! Anytime I have a question simple or complicated the Customer Service team is always responsive and extremely helpful.

What do you dislike about Gusto?

Last year they no longer worked with Delta or vision and dental providers. So we've had to take managing that benefit in-house which is not ideal.

What problems is Gusto solving and how is that benefiting you?

Easy payroll and benefit enrollment!

Small Business (50 or fewer emp.)
Jun 29, 2023
 Source
Overall Rating:
5.0
LG
Luis G.
Founder
Share
"Easy to use Payroll Software at great price!"
What do you like best about Gusto?

The ease of use combined with affordable pricing.

What do you dislike about Gusto?

Don't have anything to add here. Product is great.

What problems is Gusto solving and how is that benefiting you?

Allowing payroll to be done quickly and not requiring an administrator.

Small Business (50 or fewer emp.)
Jun 29, 2023
 Source
Overall Rating:
5.0
LW
Linda W.
President
Share
"Gusto is one of the best Payroll Processing for small businesses!"
What do you like best about Gusto?

Gusto is so easy to setup, reasonably priced and takes care of all the backend stuff you don't want to do yourself as a small business owner.

What do you dislike about Gusto?

The only negative I have for Gusto is that you can only email the tax filing department. Sometimes email isn't the best way to explain an issue.

What problems is Gusto solving and how is that benefiting you?

They file the forms, so I don't have to.

Small Business (50 or fewer emp.)
Jun 29, 2023
 Source
Overall Rating:
5.0
MW
Matt W.
Founder
Share
"Simple to use and support very helpful"
What do you like best about Gusto?

It is very user-friendly. Hiring is super easy.

What do you dislike about Gusto?

Nothing yet. In using the software, I haven't run into anything that is an issue.

What problems is Gusto solving and how is that benefiting you?

Payroll, tax reporting, hiring.

Small Business (50 or fewer emp.)
Jun 29, 2023
 Source
Overall Rating:
5.0
HS
Hansen S.
Founder
Share
"Easy to use for everyone"
What do you like best about Gusto?

I've seen it from both the employee and employer side and both are super simple to understand and use. Everything is very intuitive, if you can tap a button on your phone, you can use Gusto. WAAAY easier and more convenient than the old school, punch-on-the-wall, style of clocking in/out, plus way easier to edit when mistakes happen.

What do you dislike about Gusto?

The only issue I have ever seen is that things take a little while to load when trying to edit a time sheet. I've had this problem across multiple devices, but it always works eventually, sometimes it works right away but rarely.

What problems is Gusto solving and how is that benefiting you?

My employer is a small business and our small team is not super well-versed in managing timesheets or payroll, Gusto takes all the stress away by making things very simple.

Small Business (50 or fewer emp.)
Jun 29, 2023
 Source
Overall Rating:
5.0
EM
Elisa M.
Founder
Share
"Super easy for a small non-profit"
What do you like best about Gusto?

We are a very small staff with no internal HR and Gusto makes it super easy to handle payroll and benefits.

What do you dislike about Gusto?

I can't think of anything I don't like about Gusto

What problems is Gusto solving and how is that benefiting you?

Making payroll really easy and integrating everything into one place

Small Business (50 or fewer emp.)
Jun 29, 2023
 Source
Overall Rating:
5.0
DB
Daniel B.
Co Ceo
Share
"Gusto gives me peace of mind"
What do you like best about Gusto?

Having Gusto as my payroll provider gives me peace of mind. They are professional, loaded with resources, and helpful when I have questions. I also appreciate being able to see which reports have been filed with different government agencies on my behalf.

What do you dislike about Gusto?

If there are any downsides at all, I may have had a bit of a wait when I wanted to talk to a human once. If I remember correctly. Nothing worrisome. They are worth what I pay them. :)

What problems is Gusto solving and how is that benefiting you?

When I started looking for this solution, I needed someone to process payroll and file reports for me. My employees were in multiple states, which is no problem at all for Gusto. I was new at the employee thing, and Gusto immediately made me feel secure that my papers were in order.

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