Front Reviews & Product Details

the rules, archives, and mentioned in the mail

I like everything, sometimes I get confused with the rules

to be informed internally about my equipment

Assinging system.Tagging system. Analytics. I like that I am assigning emails and group emails, and my supervisor assigns emails to me. I can track progress of my teammates and it is easy to find past emails. I also like the comment section, where I can have conversations with only people I invite or my teammates who are assigned to the emails, or simply tag their handle to bring attention to an email. In addition, I like the analytics tool is beneficial to track SLAs

The User Interface seemed clunky at First. I was initially confused about where my assigned emails were and how to change settings. However, Front designers changed the design recently.

I am responding to emails quickly, resolving tickets more efficiently. When assigned to me, it's easy to track requests and progress made. And I like the snooze and reminder feature that helps me follow up.

- The interface and the simplistic approach of sorting emails, commenting on them and assigning them to your team members. - Easy to implement and start using. - Extremely fast and smooth. - Almost no downtime since we started using it (we have been using it for the past 6 months) - Can use automation with Zapier and many other tool. - Offer integration tools so we can integrate other tools

- I would like to see more tutorials about about all the integrations that Front offers and their possibilities - The support articles on Front website can be a drag. The language used is a bit too dry and not so engaging. It can be a bit unclear at times too

- Replying to our clients email. - Coordination with other teammembers on handling incoming emails - Managing shared inboxes - Acountability. - Never miss an incoming email - Reply to all incoming messages from FB/Intercom from the same interface.

Very useful for case management across multiple email threads, especially with several colleagues or teams working simultaneously. An intuitive, helpful mix of external/client-facing communication and dynamic internal notes within the same message thread. Would definitely recommend it for a smaller organization that's scaling up their customer operations.

I can't accurately gauge value-for-money because my employer pays the subscription; not even sure how much it costs. It would be useful if the interface for viewing message history (per email contact) was more intuitive — I sometimes forget how to access it.

Front offers quick, efficient onboarding for new clients (merchants) via follow-up inquiries and document requests. It also helps with more prompt resolution of inbound customer support requests.

Front is an incredible tool that I honestly could not do my job without. The ability to tag my colleagues in a thread, share and revise drafts, and chat in-line within an email thread is extremely valuable. The snooze functionality is also essential to my customer management processes.

I do not have anything negative to say about Front. For any minor issue I have had, customer support has been quick to fix it. In every employee survey my organization sends out, I mention that if they ever remove Front I would likely quit - it's that important to me!

As a customer success manager, I use Front to keep track of my accounts. This alleviates the problem of needing to use a separate tracking tool for ongoing communication. Front's integration with Salesforce allows for easy reference to more details about the customer when needed.

Ease of use and organization, team collaboration, analytics. Front is very easy to use, helps me and my team to stay organized which helps increase individual and team productivity. Front's dedicated support team is just that...dedicated! Their knowledge base is comprehensive and simple to navigate. I never feel like I'm out in the left-field or cannot accomplish something because I don't know how. I feel very accomplished at the end of each day when I reach "Inbox Zero". I love being able to tag individuals

There's really nothing that I dislike about Front. Although, I sometimes serve as a personal assistant to our CEO and I would really love if I could send messages on his behalf without having to make his inbox a shared inbox. I would like to easily be able to switch who I am sending from. Instead, I am signed into the app with my individual username and I am signed in as our CEO under his username. Outside of that, I haven't experienced many downsides but I do wish I would have utilized their support before we started to scale rather than once we grew significantly and realized we were missing out on some of the features. Perhaps an annual or semi-annual audit of accounts with over x amount of emails could be helpful for Front's users.

Front allows improved team communication. Front allows visibility into all inboxes which helps us to improve our customer experience. Front analytics helps us to see what areas we need to improve while providing insights on how we can do so. Front's snooze feature helps to keep our inbox and tasks organized. Follow-ups are a breeze. Their canned responses help us to save time and make sure we're not missing information when communicating with customers. Front has benefitted our team greatly and solved many problems for us.

The best feature on Front is the snooze feature - I don't know why every emailing system doesn't have this option. I also love archive feature so you don't have to file the emails yourself in different folders. It is also great that you can search not only your own inbox and archived emails, but other inboxes as well. It seems to be very reliable as well as I have never experienced a case of a "lost" email

It can be a little overwhelming for new users, but I found it easy enough to get used to. Coming from using outlook my entire professional career, Front is an incredible asset that I can't believe I lived without. I would choose Front over outlook a million times, so there is not much I dislike about it.

Front has certainly solved my problem of forgetting about emails. With the snooze feature you can send it to the future to come back into your inbox at a specific time. In the past, you would either have to create different folders to sort your emails or just leave the email sitting in your inbox so you would remember to reply at a later date.

Easy to communicate. Super helpful. Easy to access.

Nothing as such. It's just super helpful.

Emails. Tabs to assign are super beneficial.

I enjoy the @mentions on email threads, and the assignment of emails to other users the most! Super helpful!

I don't dislike anything per se. I would suggest that the phone app version be improved to match that of the web experience.

We are able to now provide delegation of emails to certain users to focus on, and to @mention to users to follow up on tasks that were not completed. This has helped reduce confusion as to who is working on which email!

I love being able to collaborate with coworkers in multiple ways. It's great to feel so connected even when we're all remote! I also enjoy receiving notifications and being able to use it to get a coworker's attention in a busy day.

Personal settings can seem a little cluttered - especially when I am trying to set a vacation responder.

I am sharing emails with coworkers and quickly responding to client leads and emails. Front gives me a sense of accomplishment when I am done with my day - I never feel like I've missed an important text, email, or voicemail.

The snooze and archive features along with setting rules and automations.

That it's confusing how to set up rules.

Automations, round robins, less manual tasks.

I like the minimalistic interface of Front, which feels easy to use and user-friendly. Moreover, the shared inbox and the way one can categorize emails into several different segments is just amazing. It is just extremely difficult to miss any email or details out!

It is effortless to search for anyone and send them an email within a matter of seconds, but after you send any message, there is minimal time to cancel sending it. Moreover, once it has been sent there is no way to recall it. Hence, although it is easier to send mails, one has to be more cautious before sending it ahead!

Front makes teamwork more fun! It is extremely easy to let someone from your team know about details pertaining to a client or even an internal communication by just tagging them on the desired file. This might be a minor feature, but I just love it. The overall ability to share, assign, comment on, snooze and resurface issues makes zero inbox possible, which is fantastic for a shared team workspace where hundreds of emails go in and out on a daily basis !

A great interface with a lots of functionalities!

The integration with Hubspot could be even more well developed (e.g. personalization of the emails with certains tags are missing).

Accountability --> Time efficiency

Tracks faxes and emails quickly. Internal communication along with external (comments) are a bonus! Love the interface

Spam emails sometimes make their way in the inbox, but that's manageable.

The faxes being separate from emails! Tracking is so easy.

Sharing inboxes and discussions with my collegues

A spam filter could be better to avoid fishing.

I am sharing inboxes with my teammates.

Front enables us to bring life to our user feedback loop - capturing real insights that we can feed into our product development in real-time. Its integrations mean that we can get our customers unstuck really quickly, plug their feedback into our other systems and keep our team in the loop every step of the way.

The diary functionality doesn't capture my other personal calendars in the way that the google one does so I flick back and forth between them quite a lot. Also mindful that if I don't send every email through front (i.e. accidentally send directly from Gmail instead) it won't have been recorded.

Great customer service, live delivery learnings and a team that's really on top of their inbound and outbound comms.

I love the fact that we can assign tasks to our colleagues, that we have full visibility on everyone's responses, that there is a snooze button, a preset template button, that tags can be personalized and colour coded. All these functions make working so much easier and better yet keep the team on track. I work in a warehouse where many departments are involved sometimes on a thread. The fact that we can change the assignee midway of the phase is brilliant!!

I like the fact that when a colleague is drafting a response to an email, you are notified who is drafting a response. It saves you time from duplication of work and increases efficiency. I just wish we could see the live draft too! Also, if you have a group email, if a colleague archives an email before you have read it, you might not know it every arrived, unless you check the archive folder regularly. Archiving is a great feature, but sometimes it can leave you out of the loop if you are not up to date with your emails!

On an email thread, we are able conduct private chats to our colleagues; not having to send a private email. This is helpful as it offers quick oversight on the problem on hand, and what went down for that transaction. While conducting investigations, these documented chats provide great context!

Front allows our team to stay organized and manage multiple incoming communication channels including email and chat from the website. It has completely changed the way we communicate with and provide support to our customers. The ability to create multiple team inboxes is our favorate feature as it allows us to keep incoming messages organized. We're also able to respond more quickly, improving our customer's experience. The design of the Front platform is very clean and is honestly a joy to use. It makes responding back to customer requests a more enjoyable experience for our internal team.

I wish the Front chat widget was more feature-rich and included the option to auto-qualify leads and provide choices for the user to select like some of the other chat solutions on the market. It took a while to configure and customize everything for our company, but once everything was set, it runs perfectly.

We started with a single Gmail inbox to support multiple types of customer requests (billing, support, etc.). This obviously did not work well and resulted in missed messages and extended response times. Front helped streamline and organize our assortment of incoming messages and requests so that we can respond more quickly and effectively, improving the customer experience.

Commenting on threads - it keeps random conversations outside slack and tied to context

I wish there was a cheaper plan for people who just need a collaborative inbox and none of the other features

support emails, any external emails (investor conversation etc) - I haven't hit cc or bcc once since using Front, no more incessant email threads with fw:fw:fw:fw: in the subject line

To be able to comment emails in a thread without necessarily being a recipient of the email.

Nothing so far. Everything is so easy to use, and I think I could use so much more of Front.

Go faster, make sure everyone is up to date with key information