Zowie Reviews & Product Details

Zowie is a very easy to us. We really easy get started work with it. The team is very helpful. They answer to all our questions – sometimes difficult, but always got the solution to the problem.

Can not find anything to dislike at this moment. The cooperation is great and the same with product.

Better communications with the target group and of course possibility to get to the people with the new information quick and efficiently.

Easy to navigate and great customer support

So far, I can't find anything to dislike.

It helps our employees to receive informations they are looking for and optimez work of our support departments.

Helped you respond to customers and collect news. People are excellent, and the bot allows me to work better and easier quick replies and good contact with the client.

I wouldn't say I like that it is impossible to send messages from the bot immediately to the e-mail, but I still like using their bot :). I've created a new mail on my mailbox and send it to the right person, but that's okay. We do not have accounts for everyone on zowie; that is the way.

We have all conversations in one place. We can collect data about our customers and help them find answers to their questions.

The way you can customize and train the bot

The only flaws we've stumbled upon have been minor quality of life features. As soon as any small issue pops up (which only has happened once or twice), we simply reach out to the team at Zowie and they get back to us the same day with either a solution, or an idea of when the solution might be implemented.

We have a massive trafic in our customer service - and our live agents working with the customer support can at times receive a great amount of inquiries that could be handled and sorted without any human interaction. What Zowie does for us is increasing the customer service quality for everyone. The people who need quick assistance get it from Zowie, while the errands that require human interaction gets forwarded to a human agent who in turn can spend more time making sure that user gets proper assistance.

Great team of to the development of the tool. A creative approach, speed of action and a nice atmosphere make the cooperation run smoothly. It's good to have all your messages in one place. Automating customer inquiries works fine. A great tool.

Sometimes navigation in the panel is confusing.

Automation of customer inquiries. All news gathered in a simple panel for a Consultant.

I really like zowie because it's so simple to use and everything is clear.

I don't have anything that I dislike everything is really simple.

Contact with our customers is so much easier.

Access to information which automations are most helpful and which are not and why. The ability to report user activity is also very helpful

Nothing comes to my mind. Everything works as it suppose to work.

Now I know exactly what information customers expect and how to provide it in the most accessible way. It helps with better and more effective interaction with the client

I recommend Zowie to other companies because of the simplicity and professionalism of people working in the Support and Customer Success teams. As I wrote in the title, Zowie is a "Rubik's cube" because its handling and use is simple, but it can work wonders, and you can have fun at the same time :))) Support teams are available all week long, in my opinion, this is the most important thing. Zowie was easy to implement and took half the time compared to other solutions on the market. The team is open to suggestions and implements a lot of ideas that come from users. It is worth noting here that they have a couple of qualified developers communicating in business and technical language.

I couldn't get a drink with all of them... <yet>

Most of the problems we report are of a business nature. The benefits of the solutions translate directly into sales results, service quality, and the limitation of human resources necessary for the processes operating inside the company.

Unlike all of the other chatbots out there, Zowie is build and designed specifically for customer support automation and it simply works. Unlike 99% of the chatbot solutions out there which are a nightmare to implement and hard to maintain and manage, Zowie couldn't easier to set up, it integrates into our customer support tools like Zendesk and Intercom and successfully automates the vast majority of our tickets

too many features, some I find less useful. It's a bit cluttered this way, probably remnants of old product versions

We are automating 70% of our support tickets with Zowie and it allows us to maintain rapid growth and internationalization without worrying about expanding the customer support team or compromising the user experience

Collects messages from all channels, No need to use other services

Questions and answers keep coming back to customers

I connected with a lot of people on Facebook

It is amazing to see how fast the Chatbot learns and recognizes phrases. Zowie was easy to get started with, is user-friendly, and customer service from the Zowie team is excellent.

There were no significant issues so far, but sometimes it's hard to navigate on the platform.

It helps us to respond fast to our customers' questions,

Zowie automated technical and demanding heat pumps recommendation process - and made engaging conversation out of it :) Managing Zowie's modules and automations is very simple (even for average technical skills!); otherwise - Zowie's support team is always ready to assist and help.

Few (minor) technical issues - when occurred - were solved very fast. Zowie is tailored for our present needs. For now - no suggestions.

Done a great job in heat pumps branch. Took over initial steps of heat pumps recommendation and helped to generate leads. It also helped to understand common and repeating problems of our clients.

Okay, so we can talk about everything - about our new process and automations at any time. They try to implement all our ideas and help to deploy them. I feel like we can talk with them, hmm like friends and "by the way" working on our system - increase the effectiveness of our activities!

Sometimes, it's hart to naviget on the platform. I have to check many position to find the good one.

PROVIDE NEW AUTOMATISATION, integration with other platforms, branding

Zowie is user-friendly, whole integration was fast and we saw results almost immediately. Zowie was easy to get started with, and their fantastic team supported us the entire time. Thanks to Zowie, we managed to automate 42% of our chat requests within a couple of weeks.

We are working together for more than six months now, and there were no issues or anything bad so far.

The biggest benefit is using one tool (one chatbot) for several languages. Thanks to Zowie, our internal team doesn't have to deal with repetitive questions.

Zowie works seamlessly with Messenger !!

The price is a bit high, but at the end of the day, you are saving

We can grow faster because Zowie takes care of our customers' questions

Zowie is a technology company that is constantly growing. They are ambitious and never stop developing. We use their chatbot and livechat tool and these are great tools. Very intuitive and easy to learn and use - yet very complex. They offered me functionalities that other companies haven't at this moment in their products. Zowie stands out for flexibility. With many queues, we can adapt to our customers. Chatbot handles first contact, consultants do the rest and forward conversations to the other queues.

I suppose we are the most advanced of Zowie's customers if we talk about a Livechat solution. Therefore we got plenty of demand in space of analytics. Some things weren't perfect at the start of cooperation and required the introduction of new features.

Zowie automates a large part of our customers' contact on chat, which leads to savings. In addition, the chatbot forwards the discussions to the relevant groups of consultants which helps us with contact routing. Zowie also has a very complex analytics section in their platform which is needed in managing work with customers on a big scale.

As Cristopher Hitchens once said; "A good day is one where I can not just read a book, but write a review of it", today I can say that an efficient way to communicate and entertain your customers is to give them the best answer, in a good and interesting way and in the shortest period of time. Zowie chatbot empowers us mostly like any other chatbot, but Zowie is very easy to set up, the use is simple, and it can do wonders while you have fun. Also, the most important thign when you work on this platform, is actually working with the people from Zowie - they are always her, giving examples and support, education and ideas all the way your journey through chatbot challenges.

Lots of things that can do and sometimes you just need very simple solution. Also, there are some features in implenetation to facebook messenger that could be more sophisticated.

Mostly it's communication through campaigns and drive to hairsalons through maps, but in the future it will be much, much more.

It is really easy to use and set up. There are plenty of great features and the knowledge base of the chatbot can be developed really quickly.

The e-mail communication system is not the best so far, some options would be great to add, but it is really userfriendly.

It can save a lot of time for the CX agents because the chatbot can solve around 80% of the online chats with the customers.

I think that the best thing about zowie is that this app is really easy to use. Zowie has made contact with our customers much quicker and easier and improve our response time and help with the satisfaction of our clients.

Sometimes it get laggy but maybe it's just problem with my hardware.

It helps with answering fast for any questions that are sent to us.

1. Plain and simple layout, it's very easy-to-learn 2. Wide range of mechanics concerning automation, chatbot training (including recomendations) 3. Plenty of metrics to check your teams performance 4. Great contact with account managers.

Occasionally some performance issues (though they're swiftly fixed by the support team)

Zowie allows gathering all the points of contact with clients (email, social media, live chat) in one place so you can manage them and assign tasks to your agents. It also helps to train the chatbot and evaluate its work. Zowie provides plenty of metrics and statistics as well as a system of tags (topics) to keep an eye on the most important issues at the moment.