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Freshsales Logo
Freshsales
4.5
(1,104)
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Freshsales Reviews & Product Details

Freshsales Overview
What is Freshsales?

Freshsales' intuitive interface allows users to manage both employee and customer relationships with ease. Rooted in the Freshworks ecosystem, their CRM platform is comprised of various tools, including Freshdesk, for customer service; Freshchat for chatbot features; and Freshcaller for the cloud-calling system. The platform is designed to deliver opportunities for businesses by generating nearly 10 times more qualified leads while providing users with a comprehensive overview of active sales strategies and pipelines.
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Company Freshworks
Year founded 2010
Company size 5001-10,000 employees
Headquarters San Mateo, California
Social Media
Freshsales Categories on Findstack
Ask Questions about Freshsales
What Freshsales is best for?
How does Freshsales compare to Act!?
What are the pros and cons of Freshsales?
Freshsales Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Freshsales Pros and Cons
Pros
  • Intelligent predictive and real-time insights for CRM programs
  • AI-powered contact scoring and lead management
  • Extensive selection of powerful integrations
  • Access to the complex Freshworks ecosystem available
  • 360-degree sales platform to access full customer information
Cons
  • Billing is managed per user, which means it can add up for bigger teams
  • Some businesses will need higher packages for more contacts
Freshsales Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Freshsales Media
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Freshsales Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: September 14, 2024
Freshsales Logo
1,104 Freshsales Reviews
4.5 out of 5
Mid Market (51-1000 emp.)
Feb 20, 2018
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Impressed!"
What do you like best about Freshsales?

I am a frequent user of the heat-map feature, and I think it provides valuable insights that we would otherwise miss.

What do you dislike about Freshsales?

A/B testing is something that can be worked on, when running a test the control version loads for a few seconds and then the variant loads.

What problems is Freshsales solving and how is that benefiting you?

We understand how our users are behaving with our page, which is an add-on to the quantitative data that we have from A/B testing.

Small Business (50 or fewer emp.)
Feb 19, 2018
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Easy to use dashboard"
What do you like best about Freshsales?

Heatmaps & session replay give great insights

What do you dislike about Freshsales?

Complexity in certain features e.g. filtering session replay is URL-based

What problems is Freshsales solving and how is that benefiting you?

Finding out customer behavior to implement CRO efforts

Enterprise (> 1000 emp.)
Jul 22, 2022
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Is it worth it?"
What do you like best about Freshsales?

All information at one place. Easy to pull reports on a click.

What do you dislike about Freshsales?

Dashboards can look better and the process can be simpler

What problems is Freshsales solving and how is that benefiting you?

Entering leads information Just an excel upload.

Small Business (50 or fewer emp.)
Nov 16, 2021
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Confusing and not a lot of support"
What do you like best about Freshsales?

Clean look, integrates with a lot of other 3rd party applications

What do you dislike about Freshsales?

It was confusing to use and whenever we reached out to support, we wouldn't receive an email/call back for days - if at all. We felt this could've been a solution to our business's needs but didn't get the chance to talk to someone to make it be that.

What problems is Freshsales solving and how is that benefiting you?

N/A - we didn't get to utilize it to its full potential because we were never properly trained on the the applicaton

Mid Market (51-1000 emp.)
Jun 30, 2021
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Good CRM"
What do you like best about Freshsales?

The CRM is easy to use and you can create multiple filters, reports, and fields.

What do you dislike about Freshsales?

Sometimes, it's just too much. The views can look clumsy and needs a steady internet connection to have smooth usage.

What problems is Freshsales solving and how is that benefiting you?

Generating leads and email tracking

Small Business (50 or fewer emp.)
Apr 02, 2020
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"great CRM option"
What do you like best about Freshsales?

cheap compared to other CRM options while still have tons of features. Almost only CRM with an option for allowing calling and a dialer within the appllication itself. great because you do not need multiple softwares. easy to use and figure out. great interface.

What do you dislike about Freshsales?

pricing is a bit expensive but not compared to other options like zoho or salesforce.

What problems is Freshsales solving and how is that benefiting you?

keeping track of sales pipelines, managing current partners, and

Small Business (50 or fewer emp.)
Nov 14, 2018
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Full-featured website UX testing"
What do you like best about Freshsales?

Freshmarketer has great heatmaps as well as a/b testing without any coding required. Using session replay, you can see what users do on your website to identify problem areas. The simple funnel tool is a good addition.

What do you dislike about Freshsales?

It's a mish-mash of features, many of which we don't use like split URL testing, polls, and forms. It'd be good to see more intelligence added, e.g. pointing out certain buttons etc. that see a spike in clicks.

What problems is Freshsales solving and how is that benefiting you?

Freshmarketer helps us see how users interact with our marketing website, and helps us optimize it to make the user's journey more streamlined to convert more users.

Mid Market (51-1000 emp.)
Jan 17, 2018
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Off to a great start"
What do you like best about Freshsales?

I feel like Freshsales had the potential to blow Pipedrive out of the water. It's very user friendly and offers additional features that Pipedrive is lacking. I love that they have a page dedicated to collecting user requests and mapping out when they expect to deploy new features. When I'd last tested this platform, they had a lot of great features in the works.

What do you dislike about Freshsales?

When we tested this platform when we were looking to switch CRMs, it lacked a few features that we needed. We really needed a CRM that would allow us to utilize multiple pipelines to track our deals, and, at the time, Freshsales did not offer that feature. They were also very slow to respond when I contacted them with questions. A more developed customer service center would go a long way.

What problems is Freshsales solving and how is that benefiting you?

We tested this to see if it could replace our current CRM, which lacked some features that the company needed. We, unfortunately, did not move forward with Freshsales because it was lacking some of the key features we use on a daily basis. They have a lot in their pipeline, and I hope to test their product again in the future.

Small Business (50 or fewer emp.)
Mar 30, 2023
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Not enough integration with Freshworks / needs more flashy email features"
What do you like best about Freshsales?

I like the pipeline tracking of contacts. I like that it's easy to import contacts. I like creating customer journeys, and being able to create timed messages. We have a bilingual audience so it's very easy to send language-specific communications.

What do you dislike about Freshsales?

Customer service - Took months and months to "fix" what was essentially a bug. And ultimately the fix was to create a custom customer journey, which we could have done in the first place. To this day we aren't able to see custom fields from our sign up form in an easy way in Freshsales, it comes in as code into a "notes" field. It was so much back and forth that we just gave up trying to fix it. Emoji's don't get parsed correctly when we create email templates - emojis are a part of our brand voice and it diminishes the quality of our messaging to not be able to use them. Integration with Freshdesk is really disappointing. We do a lot of customer service and contacts don't always get ported over, every time we create a ticket from the Freshsales interface it never shows up in Freshworks, and we can't see the sent journey communications (either emails or texts) easily enough, so we aren't able to actually get a full history of our communication with different users. I do not recommend using these two solutions if you are a customer-service-heavy organization.

What problems is Freshsales solving and how is that benefiting you?

We wanted a way to send customers specific communications based on the step of the journey that they're on. Also wanted to easily track when we lost customers at specific stages.

Small Business (50 or fewer emp.)
Jun 23, 2022
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"A Work In Progress"
What do you like best about Freshsales?

The interface is nicely designed and fairly easy to navigate at a high level. And then things start to fall apart. This software has a lot of potential, but it seems the development use cases were all created by engineers. Hire some UX people!!!

What do you dislike about Freshsales?

I'll keep adding to this list as I find more: Export contacts - easy? Nope. You have to build a report and then export the contacts. Many steps. See all of your tasks - easy? Nope. They have a permanent date filter field applied so you have to, that's right, build a report to see all of your tasks. Create a marketing list - easy? Nope. You have to first create a list on one screen, then navigate to your contacts, filter those contacts, then add them to the list. See who has clicked on what link in your email - not possible. Landing pages - don't get me started. The structure of the implementation is confusing. If you have more than one slug, your home directory has to have content or none of the slugs will load. Zoom integration - not really. Activity list - not possible. There is no way to see a list of all your activities - tasks created, emails sent, etc.

What problems is Freshsales solving and how is that benefiting you?

It's doing it's best to make it hard for me to solve my problems. It should be at least an easy-to-use CRM with some marketing and sales features.

Mid Market (51-1000 emp.)
Jul 21, 2019
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Not the best CRM out there"
What do you like best about Freshsales?

Freshsales provides pretty good customization but honestly it needs a lot of work

What do you dislike about Freshsales?

Constantly buggy, lack of customization options, bad customer support, unfortunately there are very little automations as well

What problems is Freshsales solving and how is that benefiting you?

Using this as our current CRM to manage new and existing business. We are currently using this in order to keep track of our vendors and possible sales

Small Business (50 or fewer emp.)
Oct 29, 2018
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Cheaper alternative to SalesForce"
What do you like best about Freshsales?

Campaigns are good, the deals view is very useful.

What do you dislike about Freshsales?

Chrome extension is often very glitchy - no way to automatically add new leads to FreshSales from emails.

What problems is Freshsales solving and how is that benefiting you?

Keeping track of leads and deals, and useful for projection of revenue.

Small Business (50 or fewer emp.)
Jan 23, 2018
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Basic Email Automatoin"
What do you like best about Freshsales?

Easy data uploads and mapping with the ability to do basic automated email campaigns for leads and accounts.

What do you dislike about Freshsales?

Glitchy tracking and poor reporting capabilities. As teams scale and activity and data is segmented, more in-depth reporting and tracking is needed.

What problems is Freshsales solving and how is that benefiting you?

Eliminating the need for an early demand-gen head-count.

Small Business (50 or fewer emp.)
May 16, 2023
 Source
Overall Rating:
2.0
AG
Verified Reviewer
Founder
Share
"It does the job, but with some flaws"
What do you like best about Freshsales?

The team is very responsive and it fits the budget of a start-up.

What do you dislike about Freshsales?

The actual infrastructure of the product is frustrating at times. I work mostly in the analytics section, and there are some problems that I have to create work arounds for whereas other CRMs are more intuitive.

What problems is Freshsales solving and how is that benefiting you?

It creates weekly reports for us to analyze our sales analytics as our team goes through clients. We use it to go through campaigns of multiple clients at a time and have no issues as the export is exactly right and always on time.

Small Business (50 or fewer emp.)
Feb 15, 2022
 Source
Overall Rating:
2.0
AG
Verified Reviewer
Founder
Share
"Too basic"
What do you like best about Freshsales?

Their customer support - sadly this doesn't go beyond a friendly reply (but it's quick!)

What do you dislike about Freshsales?

What happens after customer support... i.e nothing

What problems is Freshsales solving and how is that benefiting you?

It's a CRM - it does the basics. It stores contact details. No benefits other than that

Small Business (50 or fewer emp.)
Feb 15, 2024
 Source
Overall Rating:
1.5
AG
Verified Reviewer
Founder
Share
"Great Idea but Need for Improvement"
What do you like best about Freshsales?

Whole sales funnel is consolidated at one place, from leads to meetings and deals.

What do you dislike about Freshsales?

There are a lot of bugs and errors in the product.

What problems is Freshsales solving and how is that benefiting you?

It is consolidating my whole sales funnel at one place and making it easier to track and make decisions. For me specifically , our sales cycle is around 45-60 days and has a lot of elements invloved. Using different software for different steps creates data quality issues and makes it difficult to map each step.

Mid Market (51-1000 emp.)
Jun 09, 2021
 Source
Overall Rating:
1.5
AG
Verified Reviewer
Founder
Share
"It is better for sales than marketing"
What do you like best about Freshsales?

That is an all-in-one platform for sales and marketing. It makes our workflow easy and communication easier. All contacts are in one place and we can easily follow up with the leads coming in for each quarter. It makes marketing teams understand how sales are doing and we can also look at how many client touchpoints are open. I think this platform is set out with a very good goal of solving a big problem of communication between teams.

What do you dislike about Freshsales?

It is difficult to manage email marketing and customer journeys are complicated. Also when we are a part of the sales marketing team we need more agile platform that helps us create various templates and designs that make emails user-friendly. So when compare to mail chimp the email marketing platform is not user-friendly. The customer journeys are also not that great to look at. I would prefer a better user interface that will make it much more pleasant and easier to work around.

What problems is Freshsales solving and how is that benefiting you?

One place for all sales and communications platforms so that we do not spam or overload the client's email. It's easy to differentiate between the roles and duties of each team and pass on information with ease. Our work doesn't overlap when it comes to making progress with positive communication to potential clients. Also, as we could integrate it with our other platforms so it made our complete data mapping seemless.

Small Business (50 or fewer emp.)
Dec 30, 2018
 Source
Overall Rating:
1.5
AG
Verified Reviewer
Founder
Share
"Not so great software "
What do you like best about Freshsales?

the UI looks good and neat reports, user level control is good

What do you dislike about Freshsales?

If you want to use it with manager and execs on the same platform, the execs will be able to see all the emails of managers on team inbox, which is really bad we realised it after using this for 6 months, ever since then we are asking them to resolve the same bit it has been 4 months and they are still not able to solve it.

What problems is Freshsales solving and how is that benefiting you?

captures lead data from website form, lets you use territory access and auto lead assignment works well with that.

Small Business (50 or fewer emp.)
Nov 21, 2022
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Freshsales risks sharing confidential data with others"
What do you like best about Freshsales?

Not sure yet. It has got some quite good dashboards but have query with the platform security

What do you dislike about Freshsales?

Freshsales risks sharing confidential data with others as once you sync your contacts everyone can see your email communications and if there is a contact that you need to communicate confidential information regarding a HR issue of another team member for example others in your team can see the communications.

What problems is Freshsales solving and how is that benefiting you?

It hasn't yet as i cant use it due to data security issues

Small Business (50 or fewer emp.)
Jan 07, 2022
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Didn't work at all and support was no help"
What do you like best about Freshsales?

Their UI is passable at best, but the UX isn't great and what they charge for is a little ridiculous. Like ordering a field requires one of their top tier categories.

What do you dislike about Freshsales?

They don't downgrade well. We were on the highest tier trial. After the trial we downgraded to free. This broke everything, we couldn't create accounts, leads, customers, etc.... Assumed this was because of the downgrade so after contacting support decided to upgrade to a paid account. Still everything was broken. Contacted support several times and was always told "we'll work on it" finally just gave up and moved to another CRM. They offer NO refunds. So if you pay them and nothing works then tough luck I guess.

What problems is Freshsales solving and how is that benefiting you?

None as their site doesn't work if you start on a paid trial. I think it's mildly intentional though as you spend a ton of time getting it setup on the paid trial and then when you downgrade everything breaks. So you either pay to get back on their highest tier or wipe out everything you did and start fresh on a lower tier.

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