The process of setting it up and getting things started was very easy and practical. It has a modern approach to the interface and things are quite intuitive.
Sometimes it feels quite disorganized. Items of discussion start to "pile up" in the main view. Gives that kind of feeling of having a lot of emails that you haven't responded to yet.
We are using discourse as our main platform for internal discussions, in other words, a intranet forum. The main benefits are to provide an open and simples place for people to discuss ideas.
This software is great because it allows you to leave comments on whatever you feel and also interact with other users on any board or site that your on. It is very user friendly.
It can be confusing for first time users starting out because it's not the easiest with the load time after writing a comment.
You can see any feedback that customers, consumers or clients have about your uploads or products which is great for traffic.
Discourse was very straightforward to install, the Let's Encrypt integration is amazing. Discourse is an amazing platform with even more of an amazing design. My team enjoyed using it a lot. The cost of running is also very small. Overall it is a great experience.
I didn't really like that you can't deploy Discourse without a domain. It was very hard for me to use Discourse with my mail server at first, although I quickly got around that by using the numerous Discoruse tutorials available.
Recently, communication within my department has went down. And it wasn't only there, it seemed like all platforms we tried were just like the other ones - non-customisable, costy, and way too simple. Discourse was simple, but the "simple" which actually was fine with us.
We know discourse isn't the most robust forum software out there, but for the price, it does very well! Keeping things organized is incredibly easy - especially if you're wanting to have posts grouped by specific topics as well. The moderation customization is surprisingly robust though - you can assign key individuals specific roles that you want them to perform, and what abilities they'll be able to have while in the forum.
Wish it was more robust. There are other forum solutions out there, but they were all at exorbitant prices and required dev-level setup. Discourse integrated with our CRM and our support software, which were two of the big things we needed. But I wish you could customize more around the posts and folders. Meaning, you could add up-votes/down-votes to certain tickets/bugs. Or assign a post to a specific moderator using logic.
Help-center user-forum for both internal and external use.
A choice of seamless communication in the forms of a great messenger-type chat room, with conversation records, a mailing list platform, or discussion forum.
Managed forum hosting is not free, it actually costs around $100 per month for a standard subscription. And for business scale traffic, it costs upwards of $300 a month.
An easy solution to connect my ecommerce network of sales associates. With the mobile application's discussion chat room feature the whole team can stay connected, as long as there's internet access. At least, it would be great if it wasn't so expensive.
It's a nicely organized way to communicate in a forum setting. And the ability to attach files is nice. It has a free trial which is great. It's nice that it switches automatically to a mobile layout for small screens.
It seems redundant. I didn't feel it necessary to have ANOTHER way of communicating with people. It seems more social than technical.
It was a nicely organized space to collaborate and it helped streamline discussions on a particular subject.
I have worked with a number of all inclusive, expensive, enterprise level community platforms. I was unaware of Discourse until my last job. I was really impressed by the flexibility and opensource nature of the product. The pricing is great which makes this a viable option for SMD level businesses. The leadership and support folks are amazing. They are very responsive and really do care about their customers. I really liked that support tries to resolve issues if they are simple instead of just pushing me to open a professional services ticket.
The UX is pretty basic. If you want some really unique experience or functionality you need to go custom which can be a big project. There are limited out of the box plugins but I believe they are adding as they work on customizations so that makes integrations with your other systems more likely.
Self-Service Support and Product Awareness.
Easy to use. My partners love this product because of it's accessibility and layout
There is really not too much that we don't like. We enjoy this thoroughly.
We are able to communicate easier within our community to talk about whatever issues arise. Good for quick communicate and feedback