Confluence Reviews & Product Details

I like that it's a great repository resource for the company.

I dislike creating tables in Confluence.

None at this time.

Easy to use and initiative it can transfer knowledge very fast

Price raise support level is poor Upgrade via Austrelia

Share knowledge

We use it extensively to keep track of documentation for our IT support team and to establish baseline builds for new PCs, etc.

The performance can be rather slow at times.

It allows us to centralize our IT documentation on a wiki that everyone can collaborate on.

We can have separate spaces for each team. Articles can have comments, and the Q&A system is good to have.

Search is a pain. The more questions are asked in Q&A, the more difficult it becomes to find what you want, because it seems like questions are prioritized over stable doc pages. Search seems to default to "or" so searching for "product feature" will show you every article related to either "product" or "feature." Because of this, it feels necessary to constantly prune questions or articles from Confluence, which is pushing us toward a new Q&A system so that we can more selectively bring over information. The text editor is not good. It's annoying trying to make a document, and collaboration is bad as well. Some key combinations don't work as expected, like CMD+Delete (on a Mac) will erase a single character instead of the whole line.

We keep SOPs in Confluence. We have a single article we use for a daily department update, since adding to the top of a page will send an email notice to anyone watching the page. We've pushed internal questions from Slack channels to the Q&A component of Confluence, but again this is starting to make it harder to find the permanent, curated articles.

It's simple design attracts every user.

I don't like it's navigation style and search functionality.

Medical application written for doctors to control patient information.

All-in-one place for project docs. Ability to nest folders and files in tree structure. Ability to tie it in with JIRA. Tagging linked to Outlook.

Confusing to Edit docs at first. Cannot have directories of the same name as another directory, even if it's in a totally different project space. Very odd btw. Tables are terribly low quality.

Having docs in a central place online makes it much easier to look up project docs, how-tos, etc. It took folks here awhile to acclimate to the software and get in the habit of using it. At this point, everyone across the board has some project space within Confluence. Not just my team, but pretty much every one within the company. It also ties in with JIRA and Outlook nicely to more easily associate stories/bugs and notify users of changes or requests respectively. For instance, when a user's input is requested on a particular task, they can easily be tagged in the doc space and receive an email notifying them of said request.

Confluence is a decent platform for documenting, discussing and following up on the execution of various ideas. Personally, I have only used it for marketing projects, for which it seems to be sufficient in terms of capabilities. I find it very useful that Confluence is integrated with Jira, which makes tracking the progress of an idea into a task into a completed project very easy and transparent. The possibility to "watch" a specific page/space is also neat - it gives you the opportunity to stay in the loop even if you are not actively involved with that particular project.

At times, Confluence feels like Excel - it has way too many functionalities that you would never think of using. In my opinion, these clutter the platform and make it not-so-user-friendly. This is also the reason it takes quite some time to get used to Confluence and make the most of it. There are for example 10+ types of new pages that you can create, and I find most of them to be redundant. The same goes for macros and presets within pages - there are so many of them available that I haven't used even half of them (and will probably never use them). Personal spaces seem to lack privacy - by default, all newly created pages in the so-called personal spaces are set to "Unrestricted" - that means that everyone on the team can see them if they go to your space or search for a keyword. The opposite default setting with the possibility to share the page afterwards would make a lot more sense.

Lining out ideas, discussing them and moving forward with their implementation without the need of exchanging millions of emails or sitting in endless meetings.

Confluence is a great place to store and collaborate with your coworkers on documentation. I find that it is a great way to organize documents by project. When working on a particular project all relevant documentation that is created is stored in a project hierarchy and I can collaborate with my coworkers on the documents.

I think the search functionality could use some improvement. It feels like the search sometimes weighs certain factors higher than simply the text I have inputted matching something in a document. I also find that many of the features are available with Google Drive at no cost.

When working with software documentation is a vital part of the process. Confluence not only stores the documents for you but also allows multiple people to collaborate on the documents and keep revisions.

It is a simple to use intranet/internal blog software that can be used in conjunction with JIRA and other Atlassian product really easily, and if used correctly can be very useful for meeting notes and documentaiton

To really get the best out of this software you should connect this to as many product as possibly in a clear / clean way, that most users understand, as well as a significant investment in user time in terms of making the product work/comprehensive. If not kept simple, and even when it is to a point, data/information can be hard to find, and it quickly become a labrynth of your information/notes which becomes a living nightmare of business admin.

It helps us provide full scope and progress reports on projects as they go along, and makes meeting note taking a breeze.

Confluence as a whole is an extremely flexible application, with a broad range of configurations, plugins, and overall a good interface. If it's configured just the way you want it, it can be an excellent way to keep documentation, spread information, and overall, just share knowledge. It's got some great shortcuts for formatting that makes editing pages simple and straightforward.

Unfortunately, Confluence can be very clunky in practice. The user interface isn't the simplest thing to use, oftentimes it imposes onerous requirements for simple tasks. As with all wiki technology, it's very difficult to keep everything up-to-date, and ever harder to know what's actually out-of-date. Some of the best functionality is difficult to discover, as well.

It's absolutely necessary, in any business, to share knowledge, and Confluence is a good fit. That's where Confluence is a good fit - even with its clunkiness.

I like that this can act as a central hub for documentation for a team.

This product should be more robust than it is currently. It should have more features similar to Google Drive when it comes to documents. The features for spreadsheets in particular needs a little work. This product also isn't as intuitive as I would like it to be.

My company uses this as a central hub for documentation. While it doesn't solve all our problems, it at least allows us to use it in a way that connects easily with other tools.

Being able to organize content within spaces and creating pages inside them.

The inline commenting functionality on pages is subject to some buggy behavior.

We are using it to have a central location for developers and managers to share contact concerning our technical activities.

It is good for documenting things, review processes etc. I like the comment feature, talk, integrated plugins and macros.

It doesn't seem too stable. It is down quite a few times a week. sharing is also buggy.

mostly documenting

The ability to upvote questions to have ideas added to the company roadmap. I also love that I can search any topic for insight into products and the company.

Old or irrelevant pages are too prevalent in searches

Making product roadmaps easier to assemble based on employee feedback. Ability to circulate product information to the entire company.

Fairly easy to learn. Users can get going without too much training. Easy to set up "watch lists" to receive notification when there are changes made to a page in which you might be interested, or even a particular category or group page. You can set up different groups and let each have their own accessible area.

I think there could be better integration with JIRA. It's also possible to get extremely disorganized. I also dislike that after a certain period of time, it's hard to capture the "flow" of a project, e.g., wanting to see why and how you designed a particular feature and how it has evolved over a period of a decade or so.

It's good for all stakeholders to store their contributions in once place. As long as everyone buys in to storing their contributions in Confluence, it's all good. But the minute Confluence does not meet a particular need, or if someone prefers to, say, keep their documents in another tool (such as Box), it can get pretty messy again and pretty pointless.

I like the idea of confluence, being able to collaborate with coworkers is great.

Most Atlassian products suffer from a general "clunkiness" that I feel is prevalent in all their software, COnfluence is no different.

Team collab

It has a nice range of customization of the text itself on the documentation that lack on other competitors like clickup and notion (for example using any color you want)

It's not as straightforward to edit as its competitors. You always have to click a button to get into edit mode and it's not clear how it handle more than one user editing at the same time. Also sharing documentation with people outside the company is impossible.

We were using for documentation of the project and the company. It's useful for that and it's better than just some random docs lying around, but it definitely lack.

The are lot many options to design and document the content in a desired way.

Nothing much there no cons as per my knowledge.

We configure our own product for client requirements for each and every requirement design we capture all the documentation in confluence and product related knowledge base in the confluences.

IT was very easy for us to be able to collaborate amongst the various teams.

I felt like it wasn't very user friendly and not simple for new people to come on and use the tool.

We used this to collaborate on projects between teams. It allowed use to have better communication within the organization and allowed for more visibility into the process.

I like how easy it is to organize information, training documents, and forms. I used it when training for my new job, and it was a precious resource and was incredibly easy to navigate.

I dislike how bare bones it is. While it can house all the information you need, it's straightforward to sort through to get the information you need. The User Experience is very lackluster

I'm solving the problem of not having a location to house information in one easy place. Confluence can house everything you need with parent and child pages so that you can easily navigate between related pages.