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Bitrix24
Your Business, Simplified
4.1
(515)
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Bitrix24 Reviews & Product Details

Bitrix24 Overview
What is Bitrix24?

Bitrix24 is an all-in-one solution for everything from customer relationship management, to task and project tracking. The platform promises the “ultimate workspace”, and provides virtually everything a modern business needs to stay ahead of the curve in the current digital landscape. Over 10 million organizations have chosen the Bitrix24 solution for their company today, and the service is currently available in 18 languages.

Company Bitrix, Inc.
Year founded 2012
Company size 201-500 employees
Headquarters Alexandria, Virginia, USA
Social Media
Bitrix24 Categories on Findstack
Ask Questions about Bitrix24
What Bitrix24 is best for?
How does Bitrix24 compare to Act!?
What are the pros and cons of Bitrix24?
Bitrix24 Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone, On-Premise Linux, On-Premise Windows
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Bitrix24 Pros and Cons
Pros
  • Great features.
  • Good CRM and phoning systems.
  • Convenient IP telephony.
Cons
  • Terrible reporting.
  • Poor customer service.
  • Struggles with uploading larger files.
Bitrix24 Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Bitrix24 Media
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Bitrix24 Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: June 29, 2024
Bitrix24 Logo
515 Bitrix24 Reviews
4.1 out of 5
Mid Market (51-1000 emp.)
Nov 25, 2019
 Source
Overall Rating:
4.5
Carolina P. avatar
Carolina P.
Representante De Ventas Y Marketing
Share
"Take care of the satisfaction, conduct, and attention of the needs of customers or consumers."
What do you like best about Bitrix24?

I like this application because it is closely linked to my daily tasks below some reasons: Its collective communication system is great using social networks to interact and facilitate customer-provider communications, I can manage and share activities and documents. It allows the process of storing and recording contact information about potential clients, real and any other. It is creative to elaborate, import and export information for the analysis of information on fragmentation or possible divisions of consumers with specific needs. It offers a wonderful way to make work groups for tasks created and attributed to other departments to verify their status and updates.

What do you dislike about Bitrix24?

I would like to start and implement this application more practical, it has a variety of lists, and modules cause discomfort both to navigate and to focus on the activity to be performed.

What problems is Bitrix24 solving and how is that benefiting you?

It is a wonderful application that meets the expectations of the sales and marketing area in the following aspects: Maintain an order and precision in an automated way of the clients, and marketing Execution of real and safe customer management. Performing a proper analysis of sales data for different periods It contributes with the marketing team in the identification and satisfaction of the needs of the target consumer market.

Small Business (50 or fewer emp.)
Nov 15, 2019
 Source
Overall Rating:
4.5
Pablo Cesar B. avatar
Pablo Cesar B.
Visualizador Renderista
Share
"The best crm platform in the market"
What do you like best about Bitrix24?

Easy to understand, cross platform. The free version is the best, it contains everything you need to develop a small business.

What do you dislike about Bitrix24?

I am very satisfied, I do not find negative ratings.

What problems is Bitrix24 solving and how is that benefiting you?

Since we started on the platform, we were able to unify all work areas and thus increase productivity, we no longer lost time with applications to communicate or send videos, generate graphics, etc. We could do everything from the same platform.

Mid Market (51-1000 emp.)
Nov 04, 2019
 Source
Overall Rating:
4.5
Akash G. avatar
Akash G.
Relationship Officer
Share
"Best for managing big projects and video conferencing"
What do you like best about Bitrix24?

You can centralized your business information or projects It's best CRM solution i think so it's more then a CRM It's easy to setup and fully customisable You can easily do email marketing with unlimited email templates Powerful reporting system

What do you dislike about Bitrix24?

I don't think so is there anything which people will not like except sometimes Speed is slow and it's available only in English

What problems is Bitrix24 solving and how is that benefiting you?

As a RO I am getting leads , contact and deals Conduct video conference with remote team Sometimes i manage a project email campaign

Mid Market (51-1000 emp.)
Nov 03, 2019
 Source
Overall Rating:
4.5
Paulina T. avatar
Paulina T.
Administrador De Cuenta
Share
"Work as a team in a simple way "
What do you like best about Bitrix24?

It's a perfect program for many companies because it helps a lot in teamwork, in facilitating the connection between the team of companies, you have the right tools for the creation of tasks and various projects, everything is in this application and you do not need an extension of it, it is very simple to use and I really love it, in it you find professional work tools and the best functions.

What do you dislike about Bitrix24?

It is a program that does not present problems in my opinion, it is very complete for our teamwork and in it I find everything I need without having to look in some other program a specific function.

What problems is Bitrix24 solving and how is that benefiting you?

It is a program that within our company has been very important because it helps us in the work and projects that must perform the employees in team, helps them to be much more efficient in teamwork because the tools with which this account achieve that the work is much more efficient than it already is, have ways to communicate within this program while working which is perfect.

Small Business (50 or fewer emp.)
Nov 01, 2019
 Source
Overall Rating:
4.5
Bankole  A D. avatar
Bankole A D.
Director
Share
"Bitirx is a good low cost CRM for starters "
What do you like best about Bitrix24?

Bitrix24 is a great tool for managing customer relationships and information automation. As a small business owner, it was a great pilot tool for me to manage customer details. I also integrated the CRM to my website and this worked for a while

What do you dislike about Bitrix24?

Bitirx24 is quite limiting in the free version Its a bit difficult to learn as a new user and there are fears that as my details are in the cloud it may not be secure.

What problems is Bitrix24 solving and how is that benefiting you?

Managing customer details Email marketing and more

Small Business (50 or fewer emp.)
Oct 30, 2019
 Source
Overall Rating:
4.5
Antonela N. avatar
Antonela N.
Account Leadership
Share
"Project, time and work management."
What do you like best about Bitrix24?

It is an application that provides us with a very complete set of tools, destined to the administration of the equipment as such and the interpersonal communication with our clients in order to evaluate the impact obtained instantly and evaluate in case of requiring editions or improvements in what it concerns the labor management and the fulfillment of the objectives set by means of the planning carried out, it is quite simple to configure reports and its utility is totally intuitive, its platform allows to customize based on the requirements of the company. This application is the perfect tool to manage our projects, time and work, also offers a totally free platform and its limitations are not so wide.

What do you dislike about Bitrix24?

My only complaint is based on how poor the technical service is, they do not offer a guarantee for the recovery of the system in case such could happen and the truth is that all the doubts that we have presented regarding the system we have had to solve intuitively Because we do not get a response from the technical service and this generates a lot of insecurity because we consider it as a company that we are not using it correctly or we are not even taking advantage of the important tool that should be used.

What problems is Bitrix24 solving and how is that benefiting you?

We use it mainly to organize and plan our marketing plans, it also helps us when taking these plans into action, when making calls and campaigns via email, it completely simplifies our work and makes the day much more enjoyable.

Mid Market (51-1000 emp.)
Oct 28, 2019
 Source
Overall Rating:
4.5
Jonathan M. avatar
Jonathan M.
It Consultant | Web Developer | Virtual Assistant
Share
"Bitrix24 is a new Website Platform for the future"
What do you like best about Bitrix24?

Very easy and handy, everything is in there. Fewer worries on building websites using this platform.

What do you dislike about Bitrix24?

Less of stock photos, when you upload photos it went higher byte instead and causing slow website.

What problems is Bitrix24 solving and how is that benefiting you?

Fast building website and easy to implement.

Mid Market (51-1000 emp.)
Oct 22, 2019
 Source
Overall Rating:
4.5
Allison L. avatar
Allison L.
Relationship Manager
Share
"Cloud Storage, Internal Company Communications and Video Conferencing"
What do you like best about Bitrix24?

I am able to quickly Video Conference with others in my company. I also enjoy the file sharing option and chat feature in "real time"

What do you dislike about Bitrix24?

sometimes it takes a few tries to connect using the video call option.

What problems is Bitrix24 solving and how is that benefiting you?

Instant Message is a must because I work remotely and we use it as our Company Intranet so I am able to stay current on company events and happenings.

Enterprise (> 1000 emp.)
Oct 22, 2019
 Source
Overall Rating:
4.5
Mario L. avatar
Mario L.
Projectmanager
Share
"Complete tool for communication and collaboration"
What do you like best about Bitrix24?

We have found on Bitrix24 a good tool for manage our projects trough files sharing, messages, tasks, calendar and planning. Very simple to register and easy to learn how to use it, the free version is very complete, we can use all the tools with it, up to 12 users can work with the free version, some other apps do not include as many users as this one with the free version, also the free version comes with 5gb online storage. The website interface is very good, the software supports multilingualism, the platform is very complete, for example we can see the to dos specifying the task name, the due date, which user created it, who is responsible for that task and the crm, all in one tab, we also can easily follow the tasks per due date, a mean, what tasks are overdue, the ones who are due today, this week and even the next week, I love this software, perfect for managing our projects and our tasks

What do you dislike about Bitrix24?

I prefer to use the web site platform instead of the mobile app, I think it needs some improvements, when I am using the website we can not open attached PDF on the browser, we need to download the file, but so far I am very impressed and happy with Bitrix24 features

What problems is Bitrix24 solving and how is that benefiting you?

With bitrix24 we have improved our internal communications, especially with the team mates that work in separate locations around the world, we all our updated with our tasks and our due dates, so we have improved our productivity as well

Mid Market (51-1000 emp.)
Oct 22, 2019
 Source
Overall Rating:
4.5
Maki A. avatar
Maki A.
Sales And Marketing Specialist
Share
"Bitrix24 is a more modern Social Interaction CRM."
What do you like best about Bitrix24?

Easy to configure Simple and fully customizable intuitive reports, integrates into extremely simple social networks and web-to-business campaigns, as well as clean and fresh interface tasks, tasks are easy to prioritize and pleasant reports are available as standard, it is Ideal for managing your projects, your time, your work, your agenda, your data, in addition to all mobile devices working perfectly, the CMS Bitrix24 user interface is simple, if you pay attention to the study, initially, a platform with a Free account provides free access to most of the necessary features.

What do you dislike about Bitrix24?

This product is clearly intended to force it and take a plan, however, its plans are more adapted for medium-sized projects, rather than small projects and initial projects, another negative aspect: poor technical support, lack of access to all services for a long time. time, there is no guarantee of system recovery if the data is lost, the user interface is not very good, it seems quite confusing, the support did not provide much help.

What problems is Bitrix24 solving and how is that benefiting you?

It's great! I recommend using this especially if you are using calls and email marketing, it is used to manage a group software project, Bitrix24 is amazing for the price you pay, for small teams of up to 5 people it is free. The disadvantage of this is the competition that not all team members appreciated.

Mid Market (51-1000 emp.)
Oct 11, 2019
 Source
Overall Rating:
4.5
AA
Ali A.
Ali Arshad ( It Manager)
Share
"All in one having a complete solution package"
What do you like best about Bitrix24?

My most favorite thing I love about Bitrix24 is its number of free tools out of the box for any size of business. It provides many tools e.g task & projects,customer support, eCommerce & internal communications tool. Client management tool is my favorite tool. It's just fully loaded with a complete solution package for fulfilling all requirements of any organization in the working era.

What do you dislike about Bitrix24?

No comments,just because it fulfills all the requirements from basic to advanced which we need.

What problems is Bitrix24 solving and how is that benefiting you?

Bitrix24 just perfectly worked for my organization. It empower my employees to work collaboratively easily faster than before & moreover the quality of communication & managing client or projects are now just in one place & My major problems which I faced that my mostly customer interact with me through Whatsapp & Wechat with their inquires & Bitrix just solve my problem recently by including this feature too in their package.

Mid Market (51-1000 emp.)
Sep 19, 2019
 Source
Overall Rating:
4.5
JT
Justin T.
Marketing Consultant
Share
"An incredible business platform for a full range of communications and CRM needs"
What do you like best about Bitrix24?

I like that Bitrix24 has the capabilities to help our team collaborate on a number of business activities including sales, marketing and planning. The chatting feature is excellent since we can access many valuable productivity extensions such as Kanban boards and calendars. Signing up and using Bitrix24 was not complicated at all. It took less than 10 minutes to get started. I like being able to connect with users and maintain content in the cloud for easy access later from any location.

What do you dislike about Bitrix24?

For the premium packages of Bitrix24, the pricing gets quite high. I still think it's a good value and all, just higher than I think the price points should be. Also, getting a understanding of all the different components and knowing how to make them work for specific needs can take lots of time to plan before you have a smooth flow.

What problems is Bitrix24 solving and how is that benefiting you?

Bitrix24 keeps multiple people in our department connected with all critical business tasks and due dates so that we're always on the same page as much as possible. We don't have to hold meetings as much, which is a great time saver. We also don't have any decrease in understanding of events by holding fewer meetings. I'm able to access files and resources more easily by logging in and viewing the shared files and information.

Enterprise (> 1000 emp.)
Aug 31, 2019
 Source
Overall Rating:
4.5
John V. avatar
John V.
Financial Analyst
Share
"The best collaboration platform."
What do you like best about Bitrix24?

Bitrix24 is one of the best collaboration platforms, it allows you to track employees and assign them appropriate tasks according to their statistics and their profession where they focus more, it has many features that are really necessary for a company, time tracking, channels of Communication, landing pages, chat, calendars, work groups and much more, CRM allows you to improve conversion rates and, therefore, increase sales quickly and efficiently, I really like this platform.

What do you dislike about Bitrix24?

Its interface is very stable, but sometimes when I am managing some projects it is usually slow, and I have to reload to make it work again, some functions do not work for me, and they are there to decorate and do nothing else, I have spoken with support and I couldn't solve that problem.

What problems is Bitrix24 solving and how is that benefiting you?

Honestly, I wonder what would happen if this great collaboration platform were not found, I would be totally lost, we worked perfectly in the company and everything is kept in order, it has been a great help.

Mid Market (51-1000 emp.)
Aug 31, 2019
 Source
Overall Rating:
4.5
DN
Dangote N.
Aix Specialist
Share
"Bitrix24 is the real internal communications deal"
What do you like best about Bitrix24?

I like that Bitrix24 has got all the tools that I was yearning to have in one place. Ease of use and availability of tons of features. Product management features allows me to manage abd control products.

What do you dislike about Bitrix24?

Customizing Bitrix24 is a bit confusing, mainly while using the cloud based application.

What problems is Bitrix24 solving and how is that benefiting you?

Internal communications is made easy by Bitrix24. Product management and video conferencing.

Enterprise (> 1000 emp.)
Aug 24, 2019
 Source
Overall Rating:
4.5
Evelin Q. avatar
Evelin Q.
Analista De Datos
Share
"Una excelente util y eficaz herramienta que sirve para muchos propósitos para cualquier empresa."
What do you like best about Bitrix24?

Me gusta mucho bitrix24 por sus excelentes y bien ordenadas caracteristicas entre las que destacan empresas, contactos, cronograma para interacciones sociales, herramienta de búsqueda interna y estructura de grupos para la segmentación de datos entre otros. Es conveniente para mí y mi equipo administrar nuestras tareas y proyectos diarios de oficina, así como crear fácilmente informes en él nos ayuda a compartir información importante es fácil de usar y la aplicación móvil funciona bien y me encanta su hermoso diseño.

What do you dislike about Bitrix24?

Lo que no me gusta es que a menudo se producen errores al intentar sincronizar con una aplicación para un dispositivo móvil,la interfaz para algunos usuarios nuevos suele ser bastante confusa, por lo que lleva mucho tiempo aprenderla,tampoco es muy fácil configurar alertas para ayudar a rastrear los plazos durante el día y no es fácil configurar y codificar un proyecto.

What problems is Bitrix24 solving and how is that benefiting you?

Gracias a esta herramienta hemos podido mantener una comunicación interna fluida a nivel nacional con otros empleados la usamos como una red social y de gestión de proyectos,mejora la participación permite comunicarse rápidamente y elimina la necesidad de múltiples programas.