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At a Glance
Overview
Freshsales' intuitive interface allows users to manage both employee and customer relationships with ease. Rooted in the Freshworks ecosystem, their CRM platform is comprised of various tools, including Freshdesk, for customer service; Freshchat for chatbot features; and Freshcaller for the cloud... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Zoho CRM is a leading customer relationship management platform that businesses of all sizes can rely to manage sales, track marketing campaigns, and gain customer insight within a centralized, collaborative environment. Using Zoho CRM, users can set up and customize that platform according to th... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Free
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Free trial available
Free plan available
Unit
Seat
Billing type
Recurring Subscription
Standard
$14.00
per seat / month
Professional
$23.00
per seat / month
Enterprise
$40.00
per seat / month
Ultimate
$52.00
per seat / month
Pros and Cons
- Intelligent predictive and real-time insights for CRM programs
- AI-powered contact scoring and lead management
- Extensive selection of powerful integrations
- Access to the complex Freshworks ecosystem available
- 360-degree sales platform to access full customer information
- Billing is managed per user, which means it can add up for bigger teams
- Some businesses will need higher packages for more contacts
- Extensive omnichannel customer support via live chat, phone and email
- High-level automation options for various sales tasks
- Tons of integrations with third-party tools like Outlook and LinkedIn
- Mobile version with access to visual reports
- Data security, integrity, and regulatory compliance built-in
- Not the best tutorials for beginners
- Integrations can be a little clunky
Reviewer's Segments
Small Business
67.84%
Mid Market
26.9%
Enterprise
5.25%
Small Business
63.58%
Mid Market
29.86%
Enterprise
6.56%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
21
- Acquire.io
- AliveChat
- ApexChat
- Apollo.io
- Appy Pie
- Asana
- BigCommerce Enterprise
- Bigin by Zoho CRM
- Brevo Marketing Platform
- BuiltWith
- Calendar
- Campayn
- Chat2Desk
- Clappia
- Claritysoft
- Click2Magic
- ClickSend
- CloudTalk
- Creatio
- Deskxpand
- DocuSign
- Domain.com
- Folderly
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Genesis Pro
- Gmail
- GoTo Connect
- GoToMeeting
- Goolara Symphonie
- HubSpot Marketing Hub
- Hunter
- Incrowd Interview
- Instapage
- Intuit Mailchimp
- Involve.Me
- JangoMail
- JivoChat
- Jotform
- Jotform Tables
- Kissflow
- Landbot
- LeadIQ
- Lyne.ai
- MCA Suite
- Mailmodo
- Mailture
- Microsoft 365
- MyOwnConference
- Network Solutions
- Nextiva
- Ninja Outreach
- OpenPhone
- Overloop
- PandaDoc
- Parallels Desktop For Mac
- PartnerStack
- Personio
- Pinecone
- Pinpointe On-Demand
- Podium
- Postmark
- Provide Support Live Chat
- QuickBooks Desktop Pro
- QuickBooks Desktop for Mac
- Reply
- Rewind AI
- Ring Central
- RingCentral MVP
- Shift4Shop
- Skuid
- Smith.ai Live Website Chat
- SupportBee
- SurveySparrow
- Textdrip
- Tidio
- UENI
- Unbounce
- Userlike
- Xperify
- Zendesk Support Suite
- Zoho Assist
- Zoho Bookings
- Zoho Campaigns
- Zoho Creator
- Zoho Expense
- Zoho Inventory
- Zoho Invoice
- Zoho Mail
- Zoho Marketing Automation
- Zoho People
- Zoho Projects
- Zoho Sign
- Zoho Social
- Zoho Sprints
- ZoomInfo
Total integrations:
82
- Acquire.io
- AliveChat
- ApexChat
- Apollo.io
- Appy Pie
- Asana
- BigCommerce Enterprise
- Bigin by Zoho CRM
- Brevo Marketing Platform
- BuiltWith
- Calendar
- Campayn
- Chat2Desk
- Clappia
- Claritysoft
- Click2Magic
- ClickSend
- CloudTalk
- Creatio
- Deskxpand
- DocuSign
- Domain.com
- Folderly
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Genesis Pro
- Gmail
- GoTo Connect
- GoToMeeting
- Goolara Symphonie
- HubSpot Marketing Hub
- Hunter
- Incrowd Interview
- Instapage
- Intuit Mailchimp
- Involve.Me
- JangoMail
- JivoChat
- Jotform
- Jotform Tables
- Kissflow
- Landbot
- LeadIQ
- Lyne.ai
- MCA Suite
- Mailmodo
- Mailture
- Microsoft 365
- MyOwnConference
- Network Solutions
- Nextiva
- Ninja Outreach
- OpenPhone
- Overloop
- PandaDoc
- Parallels Desktop For Mac
- PartnerStack
- Personio
- Pinecone
- Pinpointe On-Demand
- Podium
- Postmark
- Provide Support Live Chat
- QuickBooks Desktop Pro
- QuickBooks Desktop for Mac
- Reply
- Rewind AI
- Ring Central
- RingCentral MVP
- Shift4Shop
- Skuid
- Smith.ai Live Website Chat
- SupportBee
- SurveySparrow
- Textdrip
- Tidio
- UENI
- Unbounce
- Userlike
- Xperify
- Zendesk Support Suite
- Zoho Assist
- Zoho Bookings
- Zoho Campaigns
- Zoho Creator
- Zoho Expense
- Zoho Inventory
- Zoho Invoice
- Zoho Mail
- Zoho Marketing Automation
- Zoho People
- Zoho Projects
- Zoho Sign
- Zoho Social
- Zoho Sprints
- ZoomInfo
Top Alternatives
Categories
Common categories include: Sales Engagement Software, CRM Software, Sales Analytics Software, Sales Performance Management Software, Sales Platforms Software, Email Tracking Software, and AI Sales Assistant Software.
Company Details
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
- By Zoho Corporation
- Located in Chennai, Tamil Nadu
- Founded in 2000
