Sitecore Experience Platform Reviews & Product Details

The sitecore empowers users, customers and developers to acheive greatness.

I wish we could have more guides and sale support to ensure sales.

We are transforming companies and empowering customers. We use personalization to target specific customers and ensure a great experience.

Sitecore allows our company to keep up with demand without requiring our developers to constantly customize.

I'm a new user, so far - no issues. It does require an expert to set up. If we were to rely on training our internal dev team, I would not feel comfortable that we did it the best way we could.

FORMS! This is a great new tool for us!

Ease of use. I am able to focus on development and content authors and marketers are able to get their work done without any involvement from the development team.

The upgrade process is a big pain point. Upgrades are not as easy as it should be.

Better authoring experience.

Easy to create/edit content and deploy across the globe. The user interface is intuitive and doesn't require a content editor to code.

The documentation is lacking. It's sometimes difficult to find the answer to a relatively simple problem.

We created a structure that allows our many global brands to spin up new sites that are unique, but utilize a common and feel and allow shared use of tools.

Ability to customize the authoring experience to distributed authors.

Long learning curve for our customers to develop some basic features and functions.

Commerce integrations and personalized product catalogs

Coming from IBM Web Content Manager, I appreciate the ability to easily extend and alter anything in the platform that we need for our projects. Working in the IBM platform much of the components and features were a "black box" and were either impossible or very difficult to enhance. Sitecore comes with a bit less "out of the box" when not using SXA, but everything available is extendable and easily enhanced and the process to add new features is straightforward.

One of the main reasons our customers want Sitecore is for the Analytics and Personalization capabilities, but many of these features seem to have the vaguest documentation and I have found that these parts of the platform usually do not "just work", require a LOT of configuration and the "best" information about how to use these features is often found on YouTube and was made for an older version of Sitecore. It would be great to see some more official tutorials on these pieces which are the main drivers for customers to purchase the platform.

Delivering a personalized, multilingual experience for global customers. Sitecore has the capability of pulling these goals off, but the road can sometimes be a long one.

I like that I can make pages simply and easily using SiteCore

I dislike that it is slow at most times and some areas don't work when using SiteCore.

It is slow, some things don't work. Trying to use it different ways.

the extensiblity, ease of integration, taking your product to the next level in connected systems. really I enjoy working and developing on sitecore which is very rich in a lot of ways. I have worked with sitecore since version 5.3 and the progress during the years and where it is now is a testatement to the greatness as a product.

Hard to find a good consultant that can give you a product that follows good architecture and principles together with best practices without keeping an eye on every single detail of the work.

right now we are trying to implement the personalization and solve the problem of too much content to find the ones that are relevant by our users. our users use marketing email then going to our website to get content that is readily available but burried under so many layers.

Sitecore has incredible scalability to offer its clients.

There is no reliable way to offer content authors to redirect URLs.

Marketing uses Sitecore to publish content to its many online properties.

The Experience Manager interface for managing the content, structure and campaigns.

Upgrades can be a complex and expensive process, which frustrates our customers.

As a partner we're solving a lot of complex integration requirements for our customers. But bringing systems together working in harmony is an immeasurable benefit.

I really like the core cms part, the architecture behind it and the way that almost everything is customizable and possible. I think "newer" stuff like the rules engine is great too.

I think there is a lot of the marketing features, that are not robust enough and has too many bugs. I think it's a shame that web forms for marketers seemed to have lost features and have more bugs when it went form Sitecore 7 to 8, and that it lost even more features when it got replaced by Sitecore Foms in Sitecore 9. This is a very important feature for a lot of customers, and I think Sitecore should focus more on core features like that. I also think that Sitecore needs to revisit and modernize some of the core cms parts of the system, instead of only focusing on the new marketing features. I don't understand why something like JSS that should be a basic part of Sitecore is so expensive to start using.

I have build sooooo many different solutions based on Sitecore, going from brocure websites, to chat bots for insurance companies using the for example the rules engine, to language education, content hubs etc. etc. etc.

Ease of use, Innovation is endless with Sitecore

content authoring is a bit cumbersome, overall its a great tool

Personalzation is key, it's helping our organization elevate our online experince

It puts the content in the hands of the content managers and creators, keeps them from breaking code, and keeps my hands off of it.

Setting up permissions can be cumbersome.

Marketers damaging or breaking a website is a thing of the past. Also keeps developers from doing content management.

I'm appreciative of the constant evolution of the platform and a renewed focus on customer success.

Requires a decent amount of technical assistance from a partner.

Our members are multi-channel users and expect a genuine relationship with us. Sitecore is helping us unify their experience and deepen their relationship.

allowed us to be quicker to market to meet our self service needs and experinces

so far we have not found a downside. we are still learning

marketing workflow ease of use personalization