After 4+ years as a loyal customer and with dozens of promotions deployed, count me as a Shortstack fan! I appreciate Shortstack's reliability and consistent platform innovation but most of all value the absolute commitment to customer and technical support and truly outstanding level of care provided. It goes above and beyond and that’s a rare thing
I don't think there's anything I could say that I "dislike". In the 4 years of using the product there have been times I'd wished there were certain tools or functionality that existed, but through consistent platform upgrades and new features all of those needs have been right.
The challenge is to build and deploy quality Facebook and web-based promotions in a time and cost effective manner. Using Shortstack we've been able to do that consistently and very affordably. We've seen very successful promotions that have been tremendously beneficial to email/data acquisition and in driving social engagement. With the ease of use of the platform we've been able to optimize promotions in real time and gain valuable insight from the integrated analytics.
Some of the templates are great. It's simple to use, and cost-effective.
I really wish there were more quiz options. That's what we'd really like to use ShortStack for, but the current templates are not useful to us.
CRM management
Easy to use and very effective. It also lets us "Pause" our subscription so that we are only billed during the times we are using the platform.
It requires a bit more technical knowledge to customize campaign components, but still usable to those that are not fully versed in development.
Just gives us a a simple and cost effective way to run certain contest and sweepstakes marketing programs, so we can pass the savings along to our clients.
Their customer support is phenomenal. If I have a question they answer it usually within 20 minutes! The questions can range from "what's the best type of campaign" or even them fixing my CSS/HTML issues!
There are so many options for things you can do that it almost feels overwhelming. It's a tough line to walk, but they navigate it well.
I work for a marketing agency. We use shortstack to run Facebook contests on behalf of our clients. Their superstar support team always answers my questions, fixes my campaigns, and makes me look better than I am when it comes to HTML and CSS. They're also always very nice and follow up within 20 minutes of my questions being asked!
The functionality of the system is great, and very intuitive.
There is isn't really much wit the system that I dislike
This system helps us with managing social media contest. It really helps with selecting random entries.
I like the ability to draw entries randomly for giveaways and promotions.
I feel ShortStack could be a little more user-friendly. I have difficulties setting up campaigns sometimes or customizing them to the way I'd like them to be.
Tracking entries, acquiring email addresses, counting votes. ShortStack has been helpful in all of those aspects.
Shortstack is an easy to use tool to build social media campaigns. We've been using it to build sweepstakes app for Facebook for several years. Very easy to use with lots of drag-and-drop functionalities. Easily collect email addresses and any other form fields you need. Customize to match your brand. All of this at a price that won't break the bank! They even have a free plan for smaller businesses.
No API for real-time integration with our top-tier ESP.
sweepstakes collection pages.
It's difficult to narrow down what I like about Shortstack. I used it for three or four years and was always very happy with results. I probably ran 20-25 different social media giveaways and contests.
I got to a point near the end of my use of Shortstack that I would have benefited from a less constrictive set of templates to build off of.
Massively successful awareness campaigns at a relatively meager cost.