Pure Chat Pricing Overview

The interface is clean and easy to use. I like that it is very simple to create a new widget, so if we want to offer live chat in another area of the website we can get it going pretty quickly. Purechat is also very low cost compared to other chat tools - we were early adopters so that may have something to do with the cost of our plan.

The metrics that come out of Purechat are not very robust. They show you what's going on at a high level (volume) but I would be interested in more performance metrics to measure the support work my staff is doing on chat versus our other support channels (email, phone, Twitter). I'd love a more granular report, maybe one that shows a whole month and gives the daily breakdown of chats handled per operator. There is also no accounting for hand-offs from one staff to another in the reports so that presents some minor inaccuracies in the data. I would also love more data related to the transcripts. Currently, we use them when filing big reports to give our dev staff some context for the problem we're reporting. It'd be nice to extract additional meaningful information from them - like having the ability to tag them with a high level topic, or have them be searchable. We'd love to do more with the information in the transcripts in terms of getting the information to our dev team for site/feature feedback and enhancement requests.

Chat has been a great support channel for us in that we can better assist our users in real time. My staff love using chat to talk to users, and our users appreciate that they can get a hold of someone to help them very quickly. We've also been able experiment a little with the placement of a chat box on our website and have found additional key pages where chat volume goes up, demonstrating a real need for help there. It's also helped us advocate with our dev teams to make some improvements on that page - then we can measure if our chat volume goes down after the improvements are released.

The ability to look at transcripts, statistics on feedback, the price, ease of the widgets. It's all great!

I really don't think I have anything I dislike at the moment. Note that I haven't really delved into the Reports section very much but if there is anything usually lacking from an app, it's good reporting. From what I've seen so far though, your reporting is great.

Live feedback from end-customers is great for stopping what would be long email chains back and forth just to resolve a problem.

I really enjoy the fast and customized personal chats. They have created an easy way to get in touch with loyal customers and receive feed back on our customer service. One of the best things that this system offers would be that the client can print, email, or download the transcript after the conversation is over. We really like the ability to view past transcripts and to view the reports on how many chats each user as taken etc.

I dislike the inability to edit sent items. It would also be great to send out questionnaires to the clients to get better feedback on how our employees can improve. The thing I dislike the most would be not being able to send a picture or screenshot to the client via a chat. This causes also of issue when trying to explain or assist a client. I also dislike not being able to edit the font or color of the text when typing. You should be able to edit the font to emphases a statement or instructions.

Some of the business problems we have solved would be providing the client different ways to be able to reach our support team. We currently have phone and email support and with chat its easy to answer questions that clients have instead of having them to contact us by phone and wasting valuable time.

I like that it doesn't have to always be a "live" chat and that it can be turned on sleep mode that sends you emails of customers' questions. They also provide a great "Visitors" area that shows live visitors and what page they are on, where they're located on a map, and how they arrived at our site. This is excellent in terms of tracking our customers. *Customizing the pop-up is an awesome feature as well.

There's not much to hate on, love this program. It may be how our chat is set-up, but the chat box does disappear when you change windows. It would be nice for the customer to be able to keep the same chat box going while still being able to look through the website and check out our other products.

This program helps our customer service value exponentially. We have gained great leads and have closed on sales derived from Pure Chat. There have been multiple sales that have derived from PureChat that were over $10,000.00. I honestly cannot say enough about how this program has improved our company as a whole, for really such a low cost. The ease of the set-up was so simple and fast. We were up and running in less than an hour - not to mention the trial gives a great idea of how the program will work for your business. A+ program that I have already told others about...

Pure chat is has a free version. We are able to assist our clients immediately and it not costing the company any extra money.

I wish I had one. They give you excellent functionality for free and even more if you upgrade. Pricing in inline with other services. I'll update this review should a con present itself.

Higher client response rates and better retention. Waiting for them to find eh email link isn't enough anymore. Pure Chat means my "about us" page is on every page.

It’s free of charge and has all the features of a premium service. Change the design to match your companies color scheme. Insert your logo. No ads. Includes mobile app for chatting on the go and a hosted support page for interacting with your clients in a secure environment.

Have yet to find anything that was dislikable. Works perfectly.

Live chat customer support plugin on our website. Opening and closing tickets. AI and bot enabled. Custom UI/UX.

Aside form excellent pricing among competitors, we can appreciate the clean and well organized UI on the front-end. We've used other and Pure Chat seems to hit the sweet spot. In addition, the settings menu allows you customize many elements of the chat and even shows you in real-time what the changes will look like on either Desktop or Mobile.

Right now Pure Chat does not have a Desktop App. Browser tabs can build up quickly and thee tab for Pure Chat can easily get lost in the mix.

We are an online retailer who sells highly technical products, so Pure Chat allows our visitors to contact a representative while on our store site to help answer any and all inquires without leaving the store.

Pure Chat is *very* simple to set up and use. Crazily simple. The out-of-the-box feature set is great for anyone operating a small business or entrepreneurial endeavor, whether you have 1 employee or 40. You can easily drive engagement just by having the simple "pop-up" style box in the bottom-right corner. Support of the product is also top-notch.

All of that being said, Pure Chat can be too simple for its own good. With solutions like HappyFox and Zopim offering multitudes more functionality, uptime, and access to integrations, the slightly higher cost of those (and other programs) is more justified than Pure Chat's inexpensive -- and less flushed-out -- software. The web app breaks somewhat consistently, the mobile app is nearly unusable, and there are no integrations with popular business tools like Salesforce, Zendesk, and the like.

Pure Chat has definitely helped me engage and convert leads that we otherwise may not have interacted with our organization. Even with the acquisition cost of those leads, the low cost of Pure Chat has helped us get returns that have justified the use of the system.