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IONOS
3.6
(131)
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IONOS Reviews & Product Details

IONOS Overview
What is IONOS?

For small to medium enterprises looking for web hosting options in the UK, IONOS offers great uptime, free SSL, and various hosting options at very affordable prices. It’s a popular managed WordPress hosting platform as well, ensuring that users don’t have to worry about managing the technical aspect of setting up their sites. Their plans and prices are designed for small to medium-sized enterprises and consistently get good reviews for their feature-rich website creation tools and great locally-based online support.

Company IONOS SE
Year founded 1988
Company size 1001-5000 employees
Headquarters Montabaur, Rhineland-Palatinate, Germany
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What IONOS is best for?
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What are the pros and cons of IONOS?
IONOS Product Details
Capabilities
API
CLI
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPhone, On-Premise Linux
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
IONOS Features
Backup and Restore
Bandwidth Allocation
CDN Integration
CMS Integration
Caching Options
Control Panel Integration
Cron Job Scheduling
Custom Error Pages
Customer Support
DNS Management
Data Center Locations
Database Support
Developer Tools
Domain Registration
E-commerce Capabilities
Email Hosting
FTP Access
Multi-domain Hosting
Resource Monitoring
SSH Access
SSL Certificates
Scalability Options
Security Features
Server Configuration Options
Site Migration Assistance
Staging Environment
Storage Space
Subdomain Management
Uptime Guarantee
Website Builder
IONOS Media
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IONOS Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: December 03, 2024
IONOS Logo
131 IONOS Reviews
3.6 out of 5
Small Business (50 or fewer emp.)
Jul 25, 2016
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Cheep, good but to many ads"
What do you like best about IONOS?

The price is the best in the market for domain registration.

What do you dislike about IONOS?

To much ads and spam in my email to join the team

What problems is IONOS solving and how is that benefiting you?

Domain registration

Small Business (50 or fewer emp.)
Sep 22, 2022
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Average Domain Registrar"
What do you like best about IONOS?

IONOS has a decent-looking user interface, and the standard domain tools are easy to use. They specifically make subdomains easier than most registrars with an option to click and add one rather than doing it via DNS only.

What do you dislike about IONOS?

IONOS is very slow compared to premier domain registrars, such as GoDaddy. In addition, the customer support at IONOS is average, at best. The DNS propagation is also much slower than GoDaddy.

What problems is IONOS solving and how is that benefiting you?

IONOS makes owning a domain relatively inexpensive, although they have started to add on a lot of extra products lately for additional fees, just like the other domain registrars.

Small Business (50 or fewer emp.)
Mar 14, 2019
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Expensive But Good Service"
What do you like best about IONOS?

I like the 1&1 admin control panel, slick and super simple easy to edit products such as domains, Sometimes they seem to have deals on products from time to time.

What do you dislike about IONOS?

I dislike how expensive they are for some domain extensions, I don't like the fact that they it's all contract based and the majority of the contracts is based on 12 months.

What problems is IONOS solving and how is that benefiting you?

Email Hosting to provide customer service to our customers and we originally registered our original domain through 1&1

Small Business (50 or fewer emp.)
Jan 17, 2019
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Pushy marketers, noncompetitive pricing"
What do you like best about IONOS?

Easy billing process, good customer support

What do you dislike about IONOS?

Pushy marketing campaigns, non-transparent pricing

What problems is IONOS solving and how is that benefiting you?

IONOS provides my agency with web space and an email server

Small Business (50 or fewer emp.)
Apr 18, 2016
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Decent Service for a Decent Price"
What do you like best about IONOS?

1&1 actually has pretty good support and a very easy to use backend interface. I really enjoy how easy it is to move files and DNS related information around without haven't to know much about TXT, MX, A, etc. records. 1&1 is a great stop for beginner through novice web administrator.

What do you dislike about IONOS?

I had a series of website outages and become pretty frustrated with the lack of reasoning. My sites weren't very large and had pretty light traffic. It has gotten better but I had a month or two where it was pretty unreliable and I had lots of unhappy clients.

What problems is IONOS solving and how is that benefiting you?

I run a web agency and I need to host several websites for various clients. I need access to DNS, MX, TXT, and FTP for my websites and clients. I also use MySQL pretty heavily. 1&1 has been very helpful in teaching me what I need to do and how to set things up.

Small Business (50 or fewer emp.)
Apr 06, 2018
 Source
Overall Rating:
2.0
AG
Verified Reviewer
Founder
Share
"Behind the times for small business needs"
What do you like best about IONOS?

It's fairly straightforward and easy to use, pricing is on the lower end and support call waiting wasn't long at all. Customer reps were super kind and talked through things with me.

What do you dislike about IONOS?

When they updated their site basic package, they didn't update people on the old basic package, making their site obsolete in regards to upgrading things. I would have to re-up my plan and pay more for the same package but with new upgrades. This means I'd have to redesign my blog and re-implement elements into the site. After calling in, I asked what the new features were, and they were features that weren't very new to website building at all, but they wanted more money for them. One example was categories for blog posts. There was no way to categorize or search for blog posts on their site, meaning people had to scroll and scroll and scroll to see past posts. The overall interface was clunky at best and didn't provide modern design elements such as wix or squarespace, which are cheaper in price at that. Sometimes elements would glitch when moving them and it took me twice as long to design a site compared to doing one on Wix. Overall good for basic use and features, but if you want to look professional at all, I'd recommend another web builder.

What problems is IONOS solving and how is that benefiting you?

We no longer use their web service and use them to host our website (probably going to move that too just to have in same place at cheaper rate) and our emailing needs. Their mailbox rates are very well priced and has all the essential features you need from a mailbox.

Small Business (50 or fewer emp.)
Mar 15, 2019
 Source
Overall Rating:
1.5
AG
Verified Reviewer
Founder
Share
"Happy to move on"
What do you like best about IONOS?

I liked that it was a cheap first year and cheap domain, email and website included

What do you dislike about IONOS?

The email was clunky. Customer service was 6/10. the hold hosting service went down a few times in the 3 years I was with them. Have since switched to Gsuite

What problems is IONOS solving and how is that benefiting you?

from startup I needed to have my own domain with email and website. This fit the bill with the complete web package.

Small Business (50 or fewer emp.)
Jan 05, 2024
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"The worst domain and email provider"
What do you like best about IONOS?

We used the service for more thaan a year and only had problems with them

What do you dislike about IONOS?

- Poor customer support - Bad email service (not DKIM suppot) - Outdated platform for account management and webmail In overall, very bad.

What problems is IONOS solving and how is that benefiting you?

It's creating more problems than solving

Small Business (50 or fewer emp.)
Aug 25, 2023
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"They gave away my domains after 20 years."
What do you like best about IONOS?

There is nothing at all that I liked about them.

What do you dislike about IONOS?

After 20 years they gave away my domains! I have 30 domains with ionos and have been with them for over 20 years. For some reason they could not collect a payment for one of the invoices and they cancelled my domains which were then taken. No explanation as to why they could not collect the funds as a number invoices were processes successfully. DO NOT TRUST these people with your domains.

What problems is IONOS solving and how is that benefiting you?

I had my hosting there but removed it 10 years ago due to poor service. I continued with my domains with them but am transferring them all now as clearly a mistake to stay with them.

Small Business (50 or fewer emp.)
Jan 14, 2023
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Terrible business practices"
What do you like best about IONOS?

Ease of setup, initial price, accessibility

What do you dislike about IONOS?

Crooked business practices, poor service, practices that will permanently damage your business. They will report you to creditors very quickly so if you have a business they will damage you. They do not appreciate customers.

What problems is IONOS solving and how is that benefiting you?

I only have it now because I am waiting for the years to expire. I have already set up hosting with another company.

Small Business (50 or fewer emp.)
Nov 30, 2017
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"worst support ever "
What do you like best about IONOS?

page load speed.............................................

What do you dislike about IONOS?

support : it`s a big joke , 24/7 support really ? it`s just operators who never do anything , they only open you a ticket which they never reply back to a ticket and never solve a problem. managed servers configuration , they force you for only one fixed configuration no any choices. pre installed apps in managed servers over selling customer service can help you in nothing except selling you services that you don`t need they are too friendly until you but then they barely handle any problem facing you not recommended at all

What problems is IONOS solving and how is that benefiting you?

servers down , not accessible , horrible support

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