InMotion Hosting Reviews & Product Details

It's simple to use for my coworkers and I on any device.

Finding the actual login link is somewhat difficult. I have it bookmarked but if I have to get someone else to login, they have to type in the exact address rather than simply searching.

All our staff has an email address on the domain but the temps (who work 3 months and are off for about a month then back on for 3 months) couldn't have outlook setup on a PC. So they use inmotion hosting to login to their emails and check them.

What I like most about InMotion is their solid customer support and the fact that they offer SSL security as part of their service cost. I have previously dealt with another hosting service provider and their level of customer service did not match up to InMotion. InMotion has superior support, which really matters when you-know-what hits the fan.

What I dislike is perhaps the price. I have InMotion to be a bit expensive; however, that being said - they provide excellent customers service and offer SSL security with many of their packages. I have only been with InMotion for a year, so things are still in the honeymoon phase - but I am optimistic.

InMotion provides what I need for hosting services and the convenience of SSL security as part of the monthly fee. I go group hosting websites and individual websites and InMotion, overall, has reasonable packages to many different projects.

They always run new promotional offers which saves me tons.

Little bit expensive than other but still worth every penny

They are only providing SSD which is quite good and very responsive and fast for the transfer of files.

Simple UI for website services. I like them b/c it doesn't have old looking UI like Godaddy services do.

Limited capability in terms of connecting to other services. They don't have the new functions like Gmails do. Simple service but do need some sophistication for their webmail service.

We use the service to provide both email and our website hosting. Simple and straightforward service.

One of the most attractive parts of using Inmotion Hosting are the cheap prices for their shared web hosting services. Inmotion Hosting is very transparent and that is something you have to appreciate, not every web hosting provider will explicitly tell you what type of hardware they are running such as SSDs or regular hard drives. Other features such as state snapshots are HIGHLY appreciated and used very often if the need to backup data is ever required. It doesn't take that long either. Their Support center is one of the reasons that you can be sure will be a STRONG benefit when deciding to sign up with them. This is especially true if you are new to web-hosting and running websites and would like some initial hand holding when it comes to setting up your web server. I personally had a few of my questions answered immediately within the hour. One Click installs is a must have and something that I find very very valuable in today's business world where time is precious.

VPS prices although they come with more resources are more expensive than what I need, they need to offer a cheaper alternative similair to what Vultr or DigitalOcean offer.

Overall Inmotion Hosting is solid, reliable and I have not had any issues from initial setup to launching a website on either of their VPS Service and their Shared Web Hosting.

I have a number of clients who use InMotion hosting as well was myself, and I just love how easy and simple it all is to use, I hate services such as 1&1 and Heart Internet as their account areas and control panels are so complicated and hard to use! I love how InMotion use cPanel, as a server administrator I have grown to love WHM and cPanel and the fact they use this makes everything far simpler! From taking backups to transferring sites from server to server, cPanel is a huge deal when you are deciding on which hosting provider to use.

Sometimes support can be a little hard to get, especially when something technical needs resolving, you end up waiting several hours or over 24 hours in extreme cases to get critical issues resolved, which can be somewhat unfortunate if you have a situation which needs to be dealt with fast. However this is not often and most of the time the support is extremely helpful and extremely quick.

Hosting websites is a big deal when it comes to business such as eCommerce, and so having a hosting provider which can offer a stable service which is not too slow and has minimal downtime issues is optimal. This is especially critical for businesses that operate solely online and rely on the website and their emails for business to function.

Its Technical support. The customer support is fast and don't have a long queue for resolving tickets.

They sometimes charge for the service in spite of having a yearly contract.

We are using it for managed hosting. So far no problems have been encountered.

The prices is definitely the best part. There's also a lot of the standard features that you expect from web hosting. I didn't need anything fancy so it came down to price for me.

The user interface for the admin panel is pretty awful. Somewhat hard to find things, but at least the customer service was good.

It's just a commodity web hosting product. Nothing fancy.

I liked the touch of getting a follow-up phone call during our migration process. Pricing is competitive and the services are comparable in performance, too.

There's nothing that really grabs you about the interface and most things appear on par compared to other services.

Moving from another shared hosting provider was a must and the features and incentives could not be beat within the landscape. More frequent data backups and enhance customer support are additional benefits.

I like that I can connect my work email to my personal email and create a personalized email address.

This software often freezes. It also doesn't let you change the font or color in your emails. It's very standard and not very visually appealing.

I am able to set up a buisness email with this hosting. This lets me keep my buisness clients separate from my personal contacts.

Inmotion hosting used to have affordable prices and outstanding and prompt phone, chat, email support however times have changed. Throughout my time with InMotion Hosting they've been supportive and usually always able to resolve any problems I've had.

Over these last couple of years InMotion hosting's support had been lackluster and subpar at best. They were once commended for their amazing dedication to their customers and had offered FREE site backups as well as free SSL's - however I am not fond of the support they provide now. There has been a lot more service outages as well as long chat and call wait times. Their hosting speeds are still comparable and usually are really good - however I am getting fed up with the servers being down more often than not.

InMotion hosting used to be a good host where they were attentive to it's customers needs and concerns. They were once reliable in regard to providing the support I needed to resolve my case, however the benefits to risk comparison had shrunk a lot since I first signed up with them.

The only thing is that it is a bit cheaper than CloudWays. But you get what you pay for.

Long wait times for chat - sometimes up to 20 minutes. Unhelpful support - I've told chat I couldn't wait longer for them to look into my problem (I was waiting 20 minutes) and to open a ticket. They said yes, then I come back to my computer and they did not do this. So then I email about the issue and they email back hours later saying "There isn't an issue". Yes, there is still an issue. Now I'm waiting for support AGAIN about the issue. Their platform i is extremely buggy. I have to set things up multiple times, they say they work, but then they don't. Also, sales mentioned migration was included when UPGRADING our servers with them (the only reason I didn't recommend Cloudways to my client) and that was just a lie. We have to do it ourselves, and it was extremely difficult because platform i is so buggy. Why does it take 3-5 minutes to PULL UP MY ACCOUNT?

Its creating more problems then solving the problems.

I don't like the hosting. In the last 10 years, this is one of the worst hosting I tried as a web developer.

They don't offer a ticket system, so you have to call and waste time everytime you need something. Or send email that they take an average 2 days to answer. Besides that, during maintenance, they lost my database 2 times last year, with no back-up. So I lost my customer database because they lost the production copy and also my backups.

None, choose any other hosting for you or your client.