Canny Reviews & Product Details

Our Support team loves having a place to direct customers where they can feel like their voice is heard, and the automatic email notifications when something is marked Complete save us a ton of time. Really pleased with how clean the UI is! Looks modern and is easy to navigate and learn, both from the user side and the admin side. The feature to switch to "Public view" as an admin is genius to really put ourselves in our customers' shoes.

Still requires a good bit of moderation/oversight, but I've yet to find a tool that can cut that out of the process. Wish they had a native HelpScout integration, but their API options are a good workaround. Wish their public vs. private boards/posts were much more visually distinct.

We integrated Canny directly into our app, including requiring auth to access it, and the ability to lock things down to just our existing customers is really great. I also like the idea of using Canny to organize internal requests, but haven't been able to test that out yet with my team. The ability to add internal comments to public requests is great, so we can save context for our own team on backend requirements, etc. where we'll need it when we start planning a new feature. The Canny team is also very responsive--I reported some confusing UI and they passed it on to the design team and then the engineers, and then sent me a confirmation as soon as they'd implemented a change to address it. Impressive follow-through.

Everyone can see, vote, comment and work on ideas together. I love how we can set up our own ranking criteria and customize it for each department. Also love how prioritization just happens automatically.

Somtimes I wish I could customize the columns and various views a bit more. I'm sure that's coming!

It helps us gather all the ideas in one place, see them all at a glance, then select the best ones based on the criteria that makes sense for us. Then it's super easy to push them to ClickUp and start working away!

I love that Canny allows you to create private or public boards for any feature! This allows users to proactively send us feedback and feel a bit exclusive having their own portal to submit and upvote on feedback.

Nothing! I wish you could add multiple owners to a feedback post, but that's about it.

We had a huge disconnect between research and product/design. There was no formal place to track feedback and make sure that these changes were being implemented within the feature. We all feel very much connected now and on the same page, especially being in very different time zones.

- Very easy to use - Super helpful CS team - Integrates with Slack and Intercom

- Filters and buttons on the left hand side is sometimes confusing.

Canny helps us collect customer feedback in one central location.

Ease of use, importing in data easily and customer support.

Nothing found so far - but it would be great to be able to hide the 'Title' of posts in general as clients send us feedback and they would enter all details together in a comment - so the title would be generic.

One place to point clients to see what existing items have been mentioned or add new ones in, and the voting system.

Easy adoption and basic functionality to track feature requests, ability to tag and vote. Low lift to set up and use as and easy to integrate with slack early on for internal insights.

Limited functionality and features on the free version. would be great to have a reporting function but all we found were views with a filter based on tagging and status.

tracking product feedback from customers

I like how it keeps all the feedback in one place.

I dislike how the search function can limit the experience. Can't search partial words...really?

Feedback boards.

The best part about Canny is that it's very easy to use and looks amazingly clean. Easy integration with external platforms.

There are actually a few non-show stopping glitches in the searching and filtering for Canny that make searching for posts less user-friendly for logged in users. It's a little barebones in the 'Roadmap' section. The lack of keyword matching (similar topics feature) also makes it a little bit less user-friendly

The team had to collect user feeddback through Zendesk before Canny. Curating it all and making user stories for bugs, features, etc. was painstaking and not scientifically validated. With Canny, we have a way to have users upvote their software requests, making the process of choosing what to build a lot better.

Canny's Product team is AWESOME - I have rarely used a tool that gives me such visibility into their own roadmap, follows up on every request submitted, and gives updates when a request has become a feature and is released. I aspire to this level of transparency within my own Product team at my org. I also like how easy it is to submit feedback through the tool, vote on ideas, see what has been submitted etc. Its a great idea for any company trying to implement a Suggestion Box or open forum for ideas from all areas of the org. I also liked the integration with Slack, as we got instant updates when something was added and could resource our team around this to manage the channel. Made it easier to see updates then via email or notifications in the tool itself.

The tool ultimately didn't work for our needs. We wanted to use it as an Idea Board for Sales to submit feedback to the product & eng teams so that they can then upvote each others' ideas, which would help us prioritize the feature requests based on what is most asked for. However, the "input form" didn't have enough customizations for us - we needed more flexibility in the types of form fields, what they said etc so we ultimately didn't use them for that.

We wanted to solve the feedback loop problem in our org with a tool that would allow users to submit their ideas or requests, in a way that was easy for us to manage and prioritize. It worked for us for a few months when we were about to launch an internal UI and could receive UAT feedback from internal users on our alpha testing team, but since we launched the uI the tool hasn't been as helpful.