Pure Chat vs Intercom

Take a look at how Pure Chat and Intercom stack up against each other across pricing, features, and support using feedback from real users like yourself. Pure Chat scores 4.3 out of 5 from 204 reviews, while Intercom has been rated 4.5 out of 5 from 2927 reviews.
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Pure Chat Logo

Pure Chat

4.3
(204)
Intercom Logo

Intercom

4.5
(2,927)
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At a Glance
Pure Chat Logo
Pure Chat
Starting at:
$10.00/month
Intercom Logo
Intercom
Starting at:
$74.00/month
Overview
Pure Chat Logo
Pure Chat
Pure Chat is a platform for small and mid-sized organizations built to help engage their website visitors by using live chat software. The Pure Chat software is built to streamline the entire customer journey to share information with visitors, nurture leads, provide support, and deliver exceptio... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Pure Chat
View 5 images
Pure Chat Screenshots
Intercom Logo
Intercom
Intercom is a customer service platform that redefines customer support by simplifying processes and execution for its clients. Intercom is designed to connect businesses with their customers through easy messaging and automation. Through technology, Intercom supports teams with the right tools t... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Intercom
View 5 images
Intercom Screenshots
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Pricing
Pure Chat Logo
Pure Chat
Free trial available
Free plan available
Billing type Recurring Subscription
Additional Users - Pro
$10.00
/ month
Additional Users - Growth
$15.00
/ month
Growth
$49.00
/ month
Pro
$99.00
/ month
See all pricing
Intercom Logo
Intercom
Free trial available
Free plan available
Billing type Recurring Subscription
Starter
$74.00
/ month
Support
Contact Us
Enterprises
Contact Us
Engage
Contact Us
Convert
Contact Us
See all pricing
Reviewer's Segments
Pure Chat Logo
Pure Chat
Small Business
56.37%
Mid Market
31.37%
Enterprise
12.25%
Intercom Logo
Intercom
Small Business
59.04%
Mid Market
36.59%
Enterprise
4.37%
Deployment
Pure Chat Logo
Pure Chat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Intercom Logo
Intercom
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Pure Chat Logo
Pure Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Intercom Logo
Intercom
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Pure Chat Logo
Pure Chat
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Intercom Logo
Intercom
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Pure Chat Logo
Pure Chat
Total integrations: 8
  • Acquire.io
  • Airmeet
  • AliveChat
  • Alterdesk
  • Amplitude Analytics
  • AppMaster.io
  • AppSumo
  • Appy Pie
  • Attio
  • Automate.io
  • Automizy
  • Avochato
  • BRYTER
  • Baremetrics
  • Bubble
  • Cakemail
  • Calendar
  • Canny
  • ChatArt
  • ChatBot
  • ChatGPT
  • Chatfuel
  • Clearbit
  • Close
  • CloudCannon
  • CloudTalk
  • Cloudzy
  • Coda
  • CometChat
  • Confluence
  • Contento
  • Creatio
  • Deskxpand
  • Dialpad Talk
  • Discourse
  • Domain.com
  • Duda
  • Elastic Email
  • EngageBay
  • Enonic
  • Fibery
  • Flowrite
  • Flywheel
  • Framer
  • Freedcamp
  • GUDSHO Video
  • Genesis Pro
  • Ghost
  • Gist
  • GitHub
  • GoToWebinar
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Forms
  • Help.com
  • Helpshift
  • Hopin
  • HostWP.io
  • Hostinger Website Builder
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Impact
  • Inbenta Chatbots
  • Insightly CRM
  • Jira Core
  • Kinsta
  • Kissflow
  • Kissmetrics
  • Kommo
  • Landbot
  • Litmus
  • Livestorm
  • Loom
  • Mailercloud
  • Mailmodo
  • Mailture
  • Makeswift
  • Managed Server Hosting
  • Microsoft Teams
  • Namecheap Website Builder
  • Neuroflash
  • Nutshell
  • OpenPhone
  • Outgrow
  • Overloop
  • Pagecloud
  • PartnerStack
  • Pinecone
  • Populr
  • Pory.io
  • PostHog
  • Postmark
  • Respond.io
  • Retool
  • Rewind AI
  • Ring Central
  • RingCentral MVP
  • Salesflare
  • Segment
  • Shopify
  • Shuffle
  • Site.es
  • Site123
  • Sitecore Experience Manager
  • Skuid
  • SmartSuite
  • Smith.ai Live Website Chat
  • Softr
  • Squarespace
  • Stract
  • Streak
  • Stripe
  • Supermetrics
  • SupportBee
  • Supportbench
  • SurveySparrow
  • Survicate
  • Texta.ai
  • Thinkific Plus
  • Time Doctor
  • Trainual
  • Ucraft
  • Userlike
  • Vero Workflows
  • Viewabo
  • WP Engine
  • Wappalyzer
  • WebinarGeek
  • Wistia
  • Wrike
  • Xperify
  • Zapier
  • Zendesk Chat
  • Zendesk Support Suite
  • ZoomInfo Chat
  • Zowie
  • folk
  • tawk.to
Intercom Logo
Intercom
Total integrations: 132
  • Acquire.io
  • Airmeet
  • AliveChat
  • Alterdesk
  • Amplitude Analytics
  • AppMaster.io
  • AppSumo
  • Appy Pie
  • Attio
  • Automate.io
  • Automizy
  • Avochato
  • BRYTER
  • Baremetrics
  • Bubble
  • Cakemail
  • Calendar
  • Canny
  • ChatArt
  • ChatBot
  • ChatGPT
  • Chatfuel
  • Clearbit
  • Close
  • CloudCannon
  • CloudTalk
  • Cloudzy
  • Coda
  • CometChat
  • Confluence
  • Contento
  • Creatio
  • Deskxpand
  • Dialpad Talk
  • Discourse
  • Domain.com
  • Duda
  • Elastic Email
  • EngageBay
  • Enonic
  • Fibery
  • Flowrite
  • Flywheel
  • Framer
  • Freedcamp
  • GUDSHO Video
  • Genesis Pro
  • Ghost
  • Gist
  • GitHub
  • GoToWebinar
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Forms
  • Help.com
  • Helpshift
  • Hopin
  • HostWP.io
  • Hostinger Website Builder
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Impact
  • Inbenta Chatbots
  • Insightly CRM
  • Jira Core
  • Kinsta
  • Kissflow
  • Kissmetrics
  • Kommo
  • Landbot
  • Litmus
  • Livestorm
  • Loom
  • Mailercloud
  • Mailmodo
  • Mailture
  • Makeswift
  • Managed Server Hosting
  • Microsoft Teams
  • Namecheap Website Builder
  • Neuroflash
  • Nutshell
  • OpenPhone
  • Outgrow
  • Overloop
  • Pagecloud
  • PartnerStack
  • Pinecone
  • Populr
  • Pory.io
  • PostHog
  • Postmark
  • Respond.io
  • Retool
  • Rewind AI
  • Ring Central
  • RingCentral MVP
  • Salesflare
  • Segment
  • Shopify
  • Shuffle
  • Site.es
  • Site123
  • Sitecore Experience Manager
  • Skuid
  • SmartSuite
  • Smith.ai Live Website Chat
  • Softr
  • Squarespace
  • Stract
  • Streak
  • Stripe
  • Supermetrics
  • SupportBee
  • Supportbench
  • SurveySparrow
  • Survicate
  • Texta.ai
  • Thinkific Plus
  • Time Doctor
  • Trainual
  • Ucraft
  • Userlike
  • Vero Workflows
  • Viewabo
  • WP Engine
  • Wappalyzer
  • WebinarGeek
  • Wistia
  • Wrike
  • Xperify
  • Zapier
  • Zendesk Chat
  • Zendesk Support Suite
  • ZoomInfo Chat
  • Zowie
  • folk
  • tawk.to
Top Alternatives
Pure Chat Logo
Pure Chat
See all alternatives
Intercom Logo
Intercom
See all alternatives
Company Details
Pure Chat Logo
Pure Chat
  • By Ruby Receptionists
  • Located in Portland, Oregon, United States
  • Founded in 2003
Intercom Logo
Intercom
  • By Intercom, Inc.
  • Located in San Francisco, California, United States
  • Founded in 2011