Tidio Reviews & Product Details

Very easy to understand UI and flexibility

Installing the chatbots into a wordpress site seems a bit buggy

Easily connecting with existing users via our platform as well as talking to leads from the landing pages is solving our client communication needs both from customer service and lead generation perspective

The way we can chat directly with people who visits our website is amazing. Sending automation message after a certain delay is a great way to engage with futur buyers.

I don't see features that I don't like in Tidio. The inside I can give to increase the power of Tidio is to be able to see the message pop up on mobile. We can see it on computer (the little text that says "hey, I'm here to help") but on mobile only the logo of the Chatbot appears. Also, when we use Tidio in French the number of characters (for the text pop up) that we can type are limited because French words are longer than English words. But Tidio is a great chatbot tool.

When visitors comes on my website they leave quickly. Thanks to the Tidio Chatbot the most qualified prospects ask me questions and it helps me to convert quickly those visitors into clients.

They just do it right without breaking the bank! Seriously impressed with how intuitive their software is and how robust it is as well. Great for customers as well.

A long time ago there was a bit of spam that made it through but it was quickly resolved and customer support was amazing! Haven't had problems since. I think it's awesome to see how they're always adding features/etc without trying to nickle and dime us.

We used to use a static ticketing service that just made things take too long and customers felt like they were being put off. Tidio provides a smoother experience making it easy for people to reach us when we're available and to get replies when we need to get back to them later. They recently added in a feature that allows you to manage chats as support tickets and that's awesome! I'm a fan and I tell all my customers about them. Much more affordable than the competitors and just look and feel better too so it doesn't look like something from the first years of the 2000s'

I recommend Tidio especially to those looking for a solution to answering quickly with or without a bot. There I'd an accompanying app to help you stay on top of incoming messages and to help track your team.

I don't see any. It's a great platform. Simple and powerful.

Helping us to keep pace with those who reach out to us.

I loved the quick setup of Tidio. I had good UI/UX and awesome customization. So much is included in the free plan itself. Tidio is better than all of its competitors.

If you're new to Tidio, it's easy to set up, and if you need advanced features you may have some trouble trying to navigate and pretty much install your thing. It's still good though.

I see that Tidio helps me get more returning visitors to the site and it helps to increase my exposure. Generally, the more times they see me, the higher their likelihood of buying. That's really good,

Tidio has helped me to increase my response time, to develop a closer relationship with my costumers, and the chatbots kept my presence on even when i can't be around

Only thing i dislike is the free version ending too fast.

Tidio is solving my time to answer a costumer, my lead conversion rate has increased 100%, i'm more productive with Tidio and my business is starting to fly.

It's easy to use, looks good on the website and fits my needs perfectly.

The free plan is a little limited, but that is to be expected.

Quick customer support, that doesn't involve email or tickets.

Tidio Chat is very user-friendly and can be easily integrated into any website, requiring no technical knowledge or coding skills. The chat widget can be customized to match the website's design and branding, making it look more professional and seamless. Tidio Chat allows businesses to automate messages based on visitor behaviour, improving engagement and conversion rates. Tidio Chat's mobile app makes it possible to chat with visitors on the go, allowing businesses to respond to inquiries and leads even when away from the desk.

While Tidio Chat provides some basic reporting features, such as chat volume and response time, it could benefit from more advanced analytics and reporting capabilities to help businesses track and optimize their chat performance. Also, Tidio Chat only offers text-based chat, which may be a disadvantage for businesses that need voice or video chat functionality.

As the owner of kartafol.com, I recently integrated Tidio Chat into my website to better communicate with visitors and capture leads in real-time. I was pleasantly surprised at how easy it was to set up and customize the chat widget to match my website's branding. One of the things I appreciate about Tidio Chat is its automation capabilities. I was able to configure automatic messages that trigger when a visitor spends a certain amount of time on a page or takes a specific action. This feature has helped me engage with visitors more proactively and answer common questions about my products, which has ultimately increased my conversion rates. I also appreciate Tidio Chat's mobile app, which allows me to chat with visitors even when I'm away from my desk. As a small business owner, this feature has been a game-changer for me, as I can quickly respond to inquiries and leads no matter where I am. Overall, Tidio Chat has been a valuable asset to my website, providing live chat support and helping me capture leads more effectively. While I would appreciate more advanced analytics and reporting features, I have found Tidio Chat to be a reliable and user-friendly tool that has helped me improve my website's performance.

As an admin working on support clients department, Tidio helped me to automate my work and add scenarios for different cases by using Tidio boots template and choose what fills my needs

As other software nothing is complete, Tidio default settings when users try to contact our department not good as many users complain about forcing them to write their email

Tidio helped me and my teammates to manage and handle customers requests and give them promotion codes in a very easy way, so Tidio saved time and effort for the team

There are countless advantages that Tidio provides. 1- It has got a free plan 2-It has been around since 2013 and it keeps getting better and better 3-It has an excellent support team that will never let you down! 4-Its affordability 5_Its a functional chatbot for most of the platforms 6-It keeps ONLY Improving because the Polish guys behind it are simply Awesome... 7-It is easy to configure Tidio chat sequence 8-It is an all-in-one platform for superb 5 stars customer support 9-You, as a business owner, can take over the chat from the chatbot or any assigned employee. 10-Tidio learns from the experiences that it had chatting to customers in case a certain question was paraphrased, 11.Its an AI solution

Tidio does not allow you to manage Whatsapp client chats Tidio cant manage multiple chats at the same time

It takes care of customers on my website thoroughly, almost from A to X, which is less hassle for me; of course, it ideally collects the leads. Plus it has a huge encyclopedia of chatbots I can use whenever needed.

It is very easy to understand, the setup procedure is straightforward and very interesting for any lay man to do. The chat widchet loads fast with my site and friendly with possibility of doing marketing on it for any product or service on promo.

There is nothing noticed that I deslike about Tidio chat for now.

Quick response to customers query, ability to know visitors on my site and their requirements. Fast customer support.

I can create boots with many features and in different categories that can serve my needs in a very helpful way and. also tidio app is very clear and helpful for me

It was laggy before the last update, but now it is very fast also, the default setting for tidio ux is not good; for example users should not forced to enter their email to send me a message

tidio main benefit for me is saving time and effort as I can depend on a boot that I could choose from templates or even i could create my own boot in simple way.

Tidio is a completely automated platform and helps generates leads in very less time. The best thing is it saves a lot of time and we can concentrate on other tasks easily. Highly recommended.

So far we haven't found anything that we don't like. If found, we will definitely share feedback with the creators which will definitely help. So, no further improvements needed so far.

Help my customers resolve their queries in less time. Generates leads by automatically offering different discounts. Increased out productivity and increased our business performance.

It is only a week since we implemented TIDIO, and the team already loves it. We are a hotel supplies company, Zarnik.com, currently developing our B2B e-commerce platform. It's been almost a year since I've been hinting at a Chat widget suitable for our website. But always end up not choosing one either because of poor aesthetics, insufficient functionality, or sometimes exorbitant pricing. TIDIO seems to fulfil most of our requirements. Pros: 1. Extremely good design. 2. The widget on the site is not just an Iicon; you can customise it to have a small text on the side to nudge visitors to initiate a chat. Most of the time, chat widgets are just icons. Only a few website chat platforms say "Chat" or something like that. This is important to visitors who are not that tech-savvy. Tech-savvy visitors can easily identify a chat widget by its icon. 3. Pre-chat Surveys - They have good pre-chat surveys that automatically add contact details to the contacts. I have researched a lot, but most pre-chat survey designs are evil. Most of the time, the user will have to scroll down to the bottom to hit submit button. 4. The mobile app is excellent. 5. They have a Reply AI Assistant button that will rephrase your sentence in a more professional way. 6. The bot builder is also excellent. 7. Mostly affordable pricing.

1. The Reply AI Assistant is not available on the mobile app. 2. No WhatsApp integration. 3. 3rd-party integration is available only through Zapier. Yet to explore it.

1. It is helping us generate more leads. 2. Customers have trust when they see a chat widget. 3. Pre-chat surveys are helping is capture leads. We are exploring how we can export these leads to into our ERP/CRM.

The overall UI design and functionality user friendly

no.amazing software. i have no issues at all

gained more customers and engage with them realtime

Tidio has been a great addition to our website for engaging customers while they are on our website. we're seeing an increase in our conversion rates on PPC traffic. I haven't used any other chatbot solutions so can't really compare but we are happy with Tidio

I don't have anything negative to say about the solution. were only using the chatbot so cant comment on other features.

engaging customers while they are active on our site.

So easy to install and config with zero knowledge of coding. Was scared of using software like this glad I found Tidio. Love the ability to not be stuck at my computer, visitors send help requests and I receive them on my phone like a text message and can respond in real-time. I made a sale today which I can almost solely attribute to being available to the customer.

The only negative is the ability to further control placement. For my specific website, I wish I could have it appear slightly higher. However, this is specific to me and the software functions excellently.

I am availabel to field questions from within my membership community and also to handle customer requests from outside of the community. Everything from "why should I sign up" to "where do I find this". My members are asking more questions about Tidio because they love the experience. Nobody asks questions about any other tools in our stack and that says something.

tidio help improve my website and help me solve my live chat quickly, really I like it

Very interested features of it, especially live visitors

Answer the more questions easier and faster

The triggers work really well. I tried so many others at a cheaper price, but they just don't work. I have Content Security Policy set up on the server. Tidio are well aware of this and have the necessary values to add. Customer support actually exists, again unlike the competition. Unbelieveable about how many of the competitors don't use their own software.

Would like the intent to exit to work before the customer leaves the page, rather than 5 seconds after.

Hopefully increasing the conversion rate. To offer discount to customers who remain idle on the page for a while.

Tidio is the best chat bot we've used and we've used several different ones. The best part is you can create your own bot and incorporate photos, custom discussion pathways, web visitors don't even have to type their question, they can select one of the text bubbles that best describes their problem or the subject they want more info on. You can check out our chatbot at curbsidelaundries.com It did take time to build the custom chat bot, but now it is like an employee/ sales person that fields questions day and night. You can also use a simpler premade bot if you want too.

It'd be nice if you could have more operators (users that can log in) without having to pay for each one. Also, the system wants you to have multiple operators that are live...and it is a little bit of a challenge to have the system send external e-mails. We were able to rig it so it lets us know about leads and e-mails our sales e-mail account, but I would like the system to be able to e-mail web visitors stuff and e-mail us with specific info to specific e-mail addresses, then we could use this form to e-mail us at support. It seems like limiting outbound e-mails is a way to sell more operator licenses. But I'd be willing to pay for outbound e-mails, it'd make the chat bot a lot more powerful. THis is still the best chat bot out there that I've found and the bot creation tool is incredible and easy to use.

Bring in sales leads and alert us about tech support too