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CometChat
Connecting Conversations Seamlessly
4.8
(83)
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CometChat Reviews & Product Details

CometChat Overview
What is CometChat?

CometChat helps you quickly add in-app messaging and voice & video calling to mobile apps and websites. Our SDKs, UI Kits, & widgets help developers of any skill set launch secure, feature-rich chat.

Company CometChat, Inc.
Year founded 2009
Company size 11-50 employees
Headquarters Denver, CO, United States
Social Media
CometChat Categories on Findstack
Ask Questions about CometChat
What CometChat is best for?
How does CometChat compare to ChatBot?
What are the pros and cons of CometChat?
CometChat Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
CometChat Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
CometChat Media
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CometChat Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: November 23, 2024
CometChat Logo
83 CometChat Reviews
4.8 out of 5
Mid Market (51-1000 emp.)
May 13, 2018
 Source
Overall Rating:
5.0
WA
Wilfredo A.
Founder
Share
"Numerous possibilities"
What do you like best about CometChat?

Features, Integrations and Affiliate program

What do you dislike about CometChat?

There has't been too much to dislike, Generally a Positive experience till date

What problems is CometChat solving and how is that benefiting you?

We make Apps and Websites and are always looking for solutions that fit easily with our current building process. CometChat has over 90 Integrations, it takes minimal efforts from our side to Integrate CometChat into our Client's existing projects. It is easily to build with has all the features one could need and is overall the perfect Chat Integration for us. We love CometChat and the Affiliate program helps us learn and promote a solution we genuinely love all at the same time.

Small Business (50 or fewer emp.)
May 13, 2018
 Source
Overall Rating:
5.0
MF
Matilda F.
Founder
Share
"Easy to administer"
What do you like best about CometChat?

Customization and Administration features

What do you dislike about CometChat?

The support team takes a bit of time to reply.

What problems is CometChat solving and how is that benefiting you?

We own a marketplace website and wanted buyers and sellers to connect. We chose CometChat because of the options they have the features are perfect and the administration panel grants us control over every aspect of CometChat. We love CometChat and would recommend with to everyone looking for a similar solution.

Small Business (50 or fewer emp.)
May 12, 2018
 Source
Overall Rating:
5.0
MK
Manas K.
Founder
Share
"Does quite an excellent job"
What do you like best about CometChat?

I loved the collaboration Features the most

What do you dislike about CometChat?

It has been a positive experience thus far

What problems is CometChat solving and how is that benefiting you?

We own a gym and we like to make sure all our employees stay connected. We tried couple of options but we stuck to CometChat once we found it. CometChat has Collaboration tools which help us plan projects really easily. The Whiteboard feature has helped us plan and deliver events really successfully and all of this is secure. We love CometChat

Small Business (50 or fewer emp.)
May 12, 2018
 Source
Overall Rating:
5.0
NA
Nehim A.
Founder
Share
"Brilliant chat app"
What do you like best about CometChat?

Easy Integrations and really user friendly features

What do you dislike about CometChat?

Sometimes the support team takes a longer time to reply due to the time differences. It's a mere inconvenience

What problems is CometChat solving and how is that benefiting you?

We own a website made on Laravel and wanted a Chat Solution that could be Integrated easily and that’s why we chose CometChat. It was super easy to integrate and took minimal effort and time from our end. It's packed with all the features we need. The support has been excellent too. We would definitely recommend CometChat.

Mid Market (51-1000 emp.)
May 12, 2018
 Source
Overall Rating:
5.0
KA
Kheezran A.
Founder
Share
"Feature loaded"
What do you like best about CometChat?

Top notch Mobile SDK and so many useful features

What do you dislike about CometChat?

For now, We really love CometChat in its totality

What problems is CometChat solving and how is that benefiting you?

We are developers who build Networking websites and apps, Chat Integrations are an integral part of these websites and CometChat has been our choice,The SDK is amazing and it's easy to built with. Our clients love it and so do we. We would recommend CometChat to every developer out there.

Small Business (50 or fewer emp.)
May 11, 2018
 Source
Overall Rating:
5.0
NO
Noble O.
Ceo
Share
"Very efficient"
What do you like best about CometChat?

it's filled with so many features, and allows for very easy administration.

What do you dislike about CometChat?

The experience has been rather positive

What problems is CometChat solving and how is that benefiting you?

We own a networking website where we connect startups to connect and collaborate, The aim is to have a single platform where they can connect. CometChat has been amazing it has allowed communication easy between our users and the Voice, Video Calling and Real Time translate features just fit perfectly into our global status. We love and recommend CometChat

Mid Market (51-1000 emp.)
May 10, 2018
 Source
Overall Rating:
5.0
SN
Sheeva N.
Founder
Share
"Brilliant app"
What do you like best about CometChat?

Features , Designs and Customization Options.

What do you dislike about CometChat?

It's been an amazing experience for us. No complains whatsoever

What problems is CometChat solving and how is that benefiting you?

We own a Health Consultation website where we connect people with our Inhouse Nutrition experts and CometChat has made it simple and fluid. We got the whitelabel app and it was customized to match our branding and the team also helped us get the app published. The monetization features have helped us monetize better and earn more revenue. We recommend CometChat to everyone looking for a Chat Solution. 2.

Small Business (50 or fewer emp.)
May 10, 2018
 Source
Overall Rating:
5.0
IQ
Ivana Q.
Founder
Share
"Simply exceptional service"
What do you like best about CometChat?

Excellent Pre Sales and Amazing Features

What do you dislike about CometChat?

CometChat has been amazing to our business and our users love it no complains from our side.

What problems is CometChat solving and how is that benefiting you?

We own a small bakery and people love our products, We created a simple website for it 2 years ago and did uploaded our recipes, offers and new arrivals there. We had a huge audience that also wanted to interact with us and wanted us to take classes. We researched and finally found CometChat and decided to buy it. The Sales team helped us find the perfect plan for us and assisted us through the whole process. We use CometChat to create groups for different classes and then use their broadcast feature to conduct these classes. It has been amazing for us and our customers love us. The sales have grown and we get new customers always.

Small Business (50 or fewer emp.)
May 09, 2018
 Source
Overall Rating:
5.0
KN
Kainene N.
Business Analyst
Share
"Awesome"
What do you like best about CometChat?

Huge number of Features and Whitelabel App

What do you dislike about CometChat?

Long wait on email replies from Support

What problems is CometChat solving and how is that benefiting you?

We own a gym and wanted a Chat Application to consult our customers and create special groups and announcements. CometChat was our choice and we also opted for their Whitelabel App to add our branding to CometChat. It works perfectly and has helped us communicate with our customers easily and have all of them on the same platform.

Mid Market (51-1000 emp.)
May 09, 2018
 Source
Overall Rating:
5.0
AO
Alyssa O.
Voice Communication Engineer
Share
"Exactly what I've been looking for"
What do you like best about CometChat?

Impressive collaboration features and fluid UI

What do you dislike about CometChat?

The company is based in a different timezone than ours and sometimes that can be a troublesome, the team still helps us as soon as they can.

What problems is CometChat solving and how is that benefiting you?

CometChat works great for communication within our company. The collaboration tools are just great. CometChat has helped us keep all the communication on a single platform which efficient and secure, It's an amazing solution.

Small Business (50 or fewer emp.)
May 09, 2018
 Source
Overall Rating:
5.0
DA
Deval A.
Cisco Engineer
Share
"So much one can do!"
What do you like best about CometChat?

The sheer Number of features one comes across here is alarming

What do you dislike about CometChat?

They have been amazing. The support team has been assisting us whenever we need them.

What problems is CometChat solving and how is that benefiting you?

We are an online community and wanted a chat platform where our users can interact. The aim was to make sure that they spend more time on out site and engage with other users. CometChat has helped us achieve this perfectly with a whole bunch of features, our users love CometChat and so do we.

Enterprise (> 1000 emp.)
Apr 14, 2018
 Source
Overall Rating:
5.0
BD
Bradley D.
I Os Advisor
Share
"Love it"
What do you like best about CometChat?

Being able to talk to customers and members

What do you dislike about CometChat?

Glitches, mobile support and app support

What problems is CometChat solving and how is that benefiting you?

Customer relations

Small Business (50 or fewer emp.)
Apr 10, 2018
 Source
Overall Rating:
5.0
AC
Amanda C.
Manager
Share
"Constant update"
What do you like best about CometChat?

Constant updates and new features are always available.

What do you dislike about CometChat?

We have had a rather pleasant experience with them.

What problems is CometChat solving and how is that benefiting you?

We own a online gaming discussion platform where users connect and discuss games and strategies. CometChat has helped us connect our users and they love the product, we have private groups for different games where users can discuss the games and strategies. We love how they constantly update the product allowing us to offer something new to our users almost regularly. The product has helped our user base to grow immensely, the current users invite newer ones and they do the same helping us grow really well.

Small Business (50 or fewer emp.)
Apr 08, 2018
 Source
Overall Rating:
5.0
MF
Mc Donald F.
Developer
Share
"It's reliable"
What do you like best about CometChat?

Its reliable, economical and does exactly what it says it'll do. We bought  CometChat to add it to our Marketplace website as a simple way for our buyers  to connect with the sellers. The product does exactly that, it lets the buyers  connect with sellers on our website.

What do you dislike about CometChat?

The company is based out of India (we are from North America) and the emails may take a bit more time to get replies too. It's a small discomfort not an issue.

What problems is CometChat solving and how is that benefiting you?

It has increased the number of sales we have processed on our website. It has  helped buyers through their process and made our website rather famous  amongst them. Similarly sellers have loved CometChat too. It has helped us grow  and get more business.

Small Business (50 or fewer emp.)
Apr 08, 2018
 Source
Overall Rating:
5.0
KJ
Katrina J.
Director
Share
"Numerous features"
What do you like best about CometChat?

 Plethora of features as compared to other competitors. They have a huge  number of features and they Integrate with almost every platform available. We  are a community website and the Software integrated easily with our website  with no fuss. Our users love the product and all the features that it offers,  everything from voice and Video to their Collaboration tools. The features keep  our users on the website and help us increase user engagement. 

What do you dislike about CometChat?

The activation details took time to arrive although it was an issue from paypal. So I dont think CometChat can be blamed.

What problems is CometChat solving and how is that benefiting you?

We have enabled user communication in our website and It has allowed us to increase user engagement and grow our online community. They also allow you to show Advertisements with in chat boxes and that has helped us generate extra revenue.

Small Business (50 or fewer emp.)
Apr 08, 2018
 Source
Overall Rating:
5.0
AB
Allison B.
Business
Share
"Customization options"
What do you like best about CometChat?

Easy Integrations and Customization options.

What do you dislike about CometChat?

Nothing till date. Everything is still okay

What problems is CometChat solving and how is that benefiting you?

We own a online travel website which is built on Sharepoint and we wanted a chat integration that could let us connect users within the website and allow them to share their experiences. We couldn't find a software that could easily Integrate with Sharepoint until we found CometChat. We contacted the sales team to tell them regarding our requirements after couple of emails with both the sales and support staff. The team assisted us throughout the whole process of installing CometChat on our website. We are pleased with the swift responses.

Small Business (50 or fewer emp.)
Apr 08, 2018
 Source
Overall Rating:
5.0
LK
Laurel K.
Manager
Share
"Good chat integration"
What do you like best about CometChat?

We are a consultation website and were looking for a Chat Integration that fits  with our current website with minimal effort. CometChat did just that it was easy  to Integrate and had all the features we needed. We charge people per session  and wanted a chat system that could help us do this easily, CometChat has a  RBAC feature which allowed us to create a tier of users who could get paid  sessions with us. We used this to get regular customers to upgrade to higher  tiers. The features are amazing and help us do exactly what we want.

What do you dislike about CometChat?

We have a positive experience with no issues till date.

What problems is CometChat solving and how is that benefiting you?

CometChat has become a really important part of our Business it helps us generate revenue. The features are really good they have helped us grow extensively.

Small Business (50 or fewer emp.)
Apr 08, 2018
 Source
Overall Rating:
5.0
MP
Melissa P.
Manager
Share
"The private groups"
What do you like best about CometChat?

Private groups and Monetization options.

What do you dislike about CometChat?

Longer Support hours due to time difference.

What problems is CometChat solving and how is that benefiting you?

We own a financial consultation website and required a chat integration where we could create private password protected groups and allow advisors to connect with users. CometChat let us do exactly the same. We used the monetization features to charge users for every consultation session they took with our advisors. It's simple and effective and has helped us grow.

Small Business (50 or fewer emp.)
Apr 06, 2018
 Source
Overall Rating:
5.0
MS
Maria S.
Miss
Share
"Inbuilt monetization feature"
What do you like best about CometChat?

Inbuilt Monetization features and WordPress Plugin. Let me start with the  WordPress plugin which is easy to use and can be installed within minutes. All we  did was download the PlugIn enter our licence details and done. It was up and  running literally within minutes. The RBAC and Advertisement features let us  monetize our website easily.

What do you dislike about CometChat?

The support system is a bit time consuming but they solve your problems once they get on it. 

What problems is CometChat solving and how is that benefiting you?

We were able to create a subscription based user base and monetize CometChat’s features using  their RBAC tool. It has made monetization easier and has helped the business grow.

Small Business (50 or fewer emp.)
Apr 03, 2018
 Source
Overall Rating:
5.0
Jackson E. avatar
Jackson E.
Founder
Share
"Easily integrate"
What do you like best about CometChat?

The product is really easy to Integrate, it took us minimal time to add it to our laravel website. All of its features fit perfectly with our needs, it has helped us grow our website surprisingly fast with a large increase in registrations coming after installing CometChat.

What do you dislike about CometChat?

We haven't had any issues with the product up till now.

What problems is CometChat solving and how is that benefiting you?

Communication and User Engagement. CometChat has allowed our users to communicate and connect and with a bunch of its features they now stay engaged therefore staying longer on our websites. It has helped us grow.

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