Supportbench vs HubSpot Service Hub
Take a look at how Supportbench and HubSpot Service Hub stack up against each other across pricing, features, and support using feedback from real users like yourself. Supportbench scores 4.9 out of 5 from 80 reviews, while HubSpot Service Hub has been rated 4.4 out of 5 from 2172 reviews.
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At a Glance
Overview
SupportBench is a customer support and service management platform that provides businesses with tools for managing customer interactions, tickets, and service level agreements (SLAs). It offers features such as multi-channel support, reporting, and analytics to help companies deliver personalize... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
Hubspot, a giant in the digital marketing category, offers a wide range of software solutions with comprehensive free tools. This makes expanding your toolkit across sales, operations, marketing, etc., very easy. Its CRM system is at the heart of HubSpot’s offering. The platform makes it an excel... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$50.00
/ month
Professional
$890.00
/ month
Enterprise
$3600.00
/ month
Pros and Cons
Not enough data available.
Not enough data available.
- Extendable with a range of other Hubspot tools, many of which are free, including a CRM, as well as operations, marketing, and sales features.
- Hubspot focuses on CRM integration to produce great customer insights.
- You get access to powerful analytics.
- There’s a steep learning curve.
- The complex pricing tiers are challenging to navigate.
Reviewer's Segments
Small Business
65.0%
Mid Market
26.25%
Enterprise
8.75%
Small Business
63.77%
Mid Market
33.56%
Enterprise
2.67%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
16
- Airtable
- Asana
- Canva
- Freshdesk
- Gmail
- Google Calendar
- Google Sheets
- Helpdesk
- HubSpot
- HubSpot Email Hosting
- Intercom
- Intuit Mailchimp
- Jira
- Microsoft Teams
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Trello
- Twilio
- Zapier
- Zendesk
Total integrations:
10
- Airtable
- Asana
- Canva
- Freshdesk
- Gmail
- Google Calendar
- Google Sheets
- Helpdesk
- HubSpot
- HubSpot Email Hosting
- Intercom
- Intuit Mailchimp
- Jira
- Microsoft Teams
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Trello
- Twilio
- Zapier
- Zendesk
Top Alternatives
Categories
Common categories include: Help Desk Software.
Company Details
- By Supportbench Services Inc.
- Located in Vancouver, BC, Canada
- Founded in 2015
- By HubSpot
- Located in Cambridge, MA
- Founded in 2006
