Helpshift vs Tidio

Take a look at how Helpshift and Tidio stack up against each other across pricing, features, and support using feedback from real users like yourself. Helpshift scores 4.3 out of 5 from 379 reviews, while Tidio has been rated 4.7 out of 5 from 1413 reviews.
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Helpshift Logo

Helpshift

4.3
(379)
Tidio Logo

Tidio

4.7
(1,413)
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At a Glance
Helpshift Logo
Helpshift
Starting at:
$150.00/month
Tidio Logo
Tidio
Starting at:
$19.00/month
Overview
Helpshift Logo
Helpshift
Helpshift is an in-app customer engagement and web-based customer support platform that helps improve customer experience via mobile apps. With the platform, users can help drive higher ratings, reduce churn and increase retention. Helpshift’s comprehensive customer care suite is notable for impr... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Helpshift
View 5 images
Helpshift Screenshots
Tidio Logo
Tidio
Tidio Chat is a cloud-based live chat platform that can be quickly integrated into your website. The platform features a customizable interface that lets companies make the live chat interface aligns with existing branding efforts. It also supports over 140 languages and ensures better engagement... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Tidio
View 5 images
Tidio Screenshots
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Pricing
Helpshift Logo
Helpshift
Free trial available
Free plan available
Billing type Recurring Subscription
Feedback +Plan
$0.00
/ month
Starter Plan
$150.00
/ month
Growth Plan
Contact Us
Enterprise Plan
Contact Us
See all pricing
Tidio Logo
Tidio
Free trial available
Free plan available
Billing type Recurring Subscription
Free
$0.00
/ month
Communicator
$19.00
/ month
Chatbot
$39.00
/ month
Tidio+
$289.00
/ month
See all pricing
Reviewer's Segments
Helpshift Logo
Helpshift
Small Business
21.9%
Mid Market
60.95%
Enterprise
17.15%
Tidio Logo
Tidio
Small Business
91.3%
Mid Market
7.5%
Enterprise
1.2%
Deployment
Helpshift Logo
Helpshift
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Tidio Logo
Tidio
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Helpshift Logo
Helpshift
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Tidio Logo
Tidio
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Helpshift Logo
Helpshift
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Tidio Logo
Tidio
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Helpshift Logo
Helpshift
Total integrations: 28
  • Agile CRM
  • AppsFlyer
  • Asana
  • Desk.com
  • Dropbox Business
  • Duda
  • Freshdesk
  • Gmail
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Calendar
  • HubSpot
  • HubSpot CRM
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Meta for Business
  • Microsoft Teams
  • Mixpanel
  • MoEngage
  • Nimble
  • Playvox
  • Segment
  • SendBird
  • Shopify
  • Site123
  • Slack
  • SurveyMonkey
  • Testimonial
  • Trello
  • Twilio
  • Twitter
  • Wix
  • Zapier
  • Zendesk
  • Zoho CRM
Tidio Logo
Tidio
Total integrations: 11
  • Agile CRM
  • AppsFlyer
  • Asana
  • Desk.com
  • Dropbox Business
  • Duda
  • Freshdesk
  • Gmail
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Calendar
  • HubSpot
  • HubSpot CRM
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Meta for Business
  • Microsoft Teams
  • Mixpanel
  • MoEngage
  • Nimble
  • Playvox
  • Segment
  • SendBird
  • Shopify
  • Site123
  • Slack
  • SurveyMonkey
  • Testimonial
  • Trello
  • Twilio
  • Twitter
  • Wix
  • Zapier
  • Zendesk
  • Zoho CRM
Top Alternatives
Helpshift Logo
Helpshift
See all alternatives
Tidio Logo
Tidio
See all alternatives
Company Details
Helpshift Logo
Helpshift
  • By Helpshift, Inc.
  • Located in San Francisco, CA, USA
  • Founded in 2012
Tidio Logo
Tidio
  • By Tidio LLC
  • Located in San Francisco
  • Founded in 2013